The Canopy NYC
Studio Manager
The Canopy NYC, New York, New York, us, 10261
EMPLOYMENT TYPE:
Full-timeCOMPENSATION:
$60,000 - $70,000 annuallyThe Canopy NYC is looking for a Studio Manager for our brand new play space and prenatal parent club in Williamsburg, Brooklyn! This is a full-time position requiring 5 days, 40 hours per week of commitment (Tuesday-Saturday with days off Sunday/Monday). Candidates will not be considered for the position if they aren't available on one weekend day.WHO WE AREWe're a woman-owned and led, affirming space with a social responsibility mission to help members of our community. Our team treats all with warmth and respect, we care about our members, and take pride in having empathy and kindness while working hard and having fun.WHAT YOU'LL BE DOINGTEAM MANAGEMENTOversee and lead our part time club crew to ensure they are meeting company standards and expectations while adhering to our core valuesEnsure team members have been trained thoroughly during the on-boarding process and have the tools necessary to succeed in their respective rolesCreate and manage monthly part time schedulesAudit time clocks prior to bi-weekly payrollSupport individuals to pursue meaningful growth opportunities, within the role and through promotion while recognizing a job well done!Manage part-time, annual performance reviewsTrack performance of all direct reportsMEMBER ACQUISITION, HOSPITALITY, + RETENTIONHelp our marketing team acquire new play space membersManage current member satisfactionProblem solve escalated member complaints and feedbackWork with and create initiatives to engage and retain current membersManage internal team members customer communications and hospitalityBe accountable for member acquisition/retention reporting and goalsLead space tours as neededCommunicate and drive the success of member updates, facility changes, and other important announcements and initiativesSPACE OPERATIONSManage the relationship with the cleaning team and other studio vendorsEnsure quality and cleaning expectations are being met in our spaces at all timesHold team members accountable for operational policies and SOPsEngage with Landlords/Super related to facilities issues as neededPerform monthly facilities inspectionsManage and oversee supply ordering, budgeting, and inventory managementMANAGEMENT TEAM SUPPORTAttend weekly team meetings with CEO, COO + Marketing managerSupport and assist management team with new initiatives, marketing role outs, community engagement plans, and growth effortsWHO YOU AREYou're a natural leaderYou love start-ups and a fast paced, fun environment!You love working with both kids and adults and can handle conflict with easeTraining others is your passionYou are naturally hospitable and understand that client experience is our number one priorityYou have experience working with client memberships + client hospitalityYou love a supply and ordering spreadsheetYou eat details for breakfast, lunch and dinner, and ask a ton of questionsYou possess a phenomenal "can-do" attitude and love learning new thingsYou are motivated and proactive and look for ways to be more efficientYou are a creative thinker and see every problem as an opportunity for improvementYou present an air of effortless calm while juggling multiple projects behind the scenesYou exercise humility and love constructive feedback because you always strive to be betterYou are a true professional and as such, leave your drama and emotions at the doorYou feel comfortable saying, "I don't know," and always follow with, "but I'll find out."You will add your favorite animal in line with your first name on this application so we know you read thisYou have at least 1 year experience in a similar position, preferably within the hospitality, wellness or childcare industriesPERKSFantastic colleaguesBeautiful work environmentCompetitive pay with yearly reviewsMonthly complimentary 60 min massageHealthcareHSA card matched by companyOne Medical membershipCommuter Benefits40 hours paid sick time annually4 weeks paid time off annuallyCompany funded IRA after 3 years of employmentIF THIS SOUNDS LIKE YOUR DREAM ROLE , please email a resume to sarah@. We'd love to meet you!The Canopy NYC is an Equal Opportunity Employer. We do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
Full-timeCOMPENSATION:
$60,000 - $70,000 annuallyThe Canopy NYC is looking for a Studio Manager for our brand new play space and prenatal parent club in Williamsburg, Brooklyn! This is a full-time position requiring 5 days, 40 hours per week of commitment (Tuesday-Saturday with days off Sunday/Monday). Candidates will not be considered for the position if they aren't available on one weekend day.WHO WE AREWe're a woman-owned and led, affirming space with a social responsibility mission to help members of our community. Our team treats all with warmth and respect, we care about our members, and take pride in having empathy and kindness while working hard and having fun.WHAT YOU'LL BE DOINGTEAM MANAGEMENTOversee and lead our part time club crew to ensure they are meeting company standards and expectations while adhering to our core valuesEnsure team members have been trained thoroughly during the on-boarding process and have the tools necessary to succeed in their respective rolesCreate and manage monthly part time schedulesAudit time clocks prior to bi-weekly payrollSupport individuals to pursue meaningful growth opportunities, within the role and through promotion while recognizing a job well done!Manage part-time, annual performance reviewsTrack performance of all direct reportsMEMBER ACQUISITION, HOSPITALITY, + RETENTIONHelp our marketing team acquire new play space membersManage current member satisfactionProblem solve escalated member complaints and feedbackWork with and create initiatives to engage and retain current membersManage internal team members customer communications and hospitalityBe accountable for member acquisition/retention reporting and goalsLead space tours as neededCommunicate and drive the success of member updates, facility changes, and other important announcements and initiativesSPACE OPERATIONSManage the relationship with the cleaning team and other studio vendorsEnsure quality and cleaning expectations are being met in our spaces at all timesHold team members accountable for operational policies and SOPsEngage with Landlords/Super related to facilities issues as neededPerform monthly facilities inspectionsManage and oversee supply ordering, budgeting, and inventory managementMANAGEMENT TEAM SUPPORTAttend weekly team meetings with CEO, COO + Marketing managerSupport and assist management team with new initiatives, marketing role outs, community engagement plans, and growth effortsWHO YOU AREYou're a natural leaderYou love start-ups and a fast paced, fun environment!You love working with both kids and adults and can handle conflict with easeTraining others is your passionYou are naturally hospitable and understand that client experience is our number one priorityYou have experience working with client memberships + client hospitalityYou love a supply and ordering spreadsheetYou eat details for breakfast, lunch and dinner, and ask a ton of questionsYou possess a phenomenal "can-do" attitude and love learning new thingsYou are motivated and proactive and look for ways to be more efficientYou are a creative thinker and see every problem as an opportunity for improvementYou present an air of effortless calm while juggling multiple projects behind the scenesYou exercise humility and love constructive feedback because you always strive to be betterYou are a true professional and as such, leave your drama and emotions at the doorYou feel comfortable saying, "I don't know," and always follow with, "but I'll find out."You will add your favorite animal in line with your first name on this application so we know you read thisYou have at least 1 year experience in a similar position, preferably within the hospitality, wellness or childcare industriesPERKSFantastic colleaguesBeautiful work environmentCompetitive pay with yearly reviewsMonthly complimentary 60 min massageHealthcareHSA card matched by companyOne Medical membershipCommuter Benefits40 hours paid sick time annually4 weeks paid time off annuallyCompany funded IRA after 3 years of employmentIF THIS SOUNDS LIKE YOUR DREAM ROLE , please email a resume to sarah@. We'd love to meet you!The Canopy NYC is an Equal Opportunity Employer. We do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.