MasterCard
UX and Product Design Specialist
MasterCard, Tampa, Florida, us, 33646
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
UX and Product Design Specialist
UX and Product Design Specialist, Digital Experience and UX
Employee Digital Experience
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Employee Digital Experience is seeking a UX and Product Design Specialist to join our dynamic, entrepreneurial team with focus on emerging technologies, innovation and expanding the possibilities of what digital products can offer our global organization. This highly motivated and entrprenurial individual will bring their people-first mindset to help our group advance the impact of employee facing applications and platforms, as well as support our organizations’s digital transformation journey. The position reports to the Director of Digital Experience and UX.
In this highly energized role, you will be responsible for designing and testing various aspects of the user experience, such as interfaces, interactions, flows, and prototypes. You will also collaborate with other designers, researchers, developers, engineers, communications teams and stakeholders to ensure alignment and consistency across our platforms and initiatives. You will help support our broader Digital Engagement team with special design projects as needed. Finally, you will have influence over large-scale initiatives and have a significant impact on scaling product rollouts for Mastercard’s 50K+ internal customers (employees) around the world.
Role and Responsibilities
The ideal candidate should have deep UX experience, strong design skills and an interest in technology worktools. In this highly visible role, you will:
• Participate in initiative-level sessions, contribute to research studies, and participate in product experience design workshops
• Implement design decisions on initiatives, heavily influenced by research findings
• Leverage design best practices and patterns when feasible; proposing and codifying new patterns when appropriate
• Seek to fully understand user problems and lead others in developing a shared understanding and alignment of solutions that best fit user needs
• Produce, test and iterate on experience artifacts, including user flows, interaction models, prototypes, wireframes, low/high fidelity sketches, and design specifications
• Support the management of Digital platforms and site(s) as needed.
• Create and manage Power Platform flows and automations
All About You:
• An intermediate level of experience hands-on with UX and/or related discipline
• A portfolio of UX design projects that demonstrate your skills and process
• Knowledge of UX research methods, such as user interviews, surveys, usability testing, and analytics
• Experience with UX design tools, such as Figma and Adobe Suite
• Mastery of Microsoft O365 suites of applications
• Ability to communicate effectively and present your design decisions and rationales
• A growth mindset and a willingness to learn and improve your craft
• A passion for solving user problems and creating delightful experiences
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
NOTE: Candidates go through a thorough screening and interview process. There is no need to include all preferred skills in the job description.
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
Pay Ranges
New York City, New York: $92,000 - $148,000 USD
Purchase, New York: $89,000 - $141,000 USD
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
UX and Product Design Specialist
UX and Product Design Specialist, Digital Experience and UX
Employee Digital Experience
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Employee Digital Experience is seeking a UX and Product Design Specialist to join our dynamic, entrepreneurial team with focus on emerging technologies, innovation and expanding the possibilities of what digital products can offer our global organization. This highly motivated and entrprenurial individual will bring their people-first mindset to help our group advance the impact of employee facing applications and platforms, as well as support our organizations’s digital transformation journey. The position reports to the Director of Digital Experience and UX.
In this highly energized role, you will be responsible for designing and testing various aspects of the user experience, such as interfaces, interactions, flows, and prototypes. You will also collaborate with other designers, researchers, developers, engineers, communications teams and stakeholders to ensure alignment and consistency across our platforms and initiatives. You will help support our broader Digital Engagement team with special design projects as needed. Finally, you will have influence over large-scale initiatives and have a significant impact on scaling product rollouts for Mastercard’s 50K+ internal customers (employees) around the world.
Role and Responsibilities
The ideal candidate should have deep UX experience, strong design skills and an interest in technology worktools. In this highly visible role, you will:
• Participate in initiative-level sessions, contribute to research studies, and participate in product experience design workshops
• Implement design decisions on initiatives, heavily influenced by research findings
• Leverage design best practices and patterns when feasible; proposing and codifying new patterns when appropriate
• Seek to fully understand user problems and lead others in developing a shared understanding and alignment of solutions that best fit user needs
• Produce, test and iterate on experience artifacts, including user flows, interaction models, prototypes, wireframes, low/high fidelity sketches, and design specifications
• Support the management of Digital platforms and site(s) as needed.
• Create and manage Power Platform flows and automations
All About You:
• An intermediate level of experience hands-on with UX and/or related discipline
• A portfolio of UX design projects that demonstrate your skills and process
• Knowledge of UX research methods, such as user interviews, surveys, usability testing, and analytics
• Experience with UX design tools, such as Figma and Adobe Suite
• Mastery of Microsoft O365 suites of applications
• Ability to communicate effectively and present your design decisions and rationales
• A growth mindset and a willingness to learn and improve your craft
• A passion for solving user problems and creating delightful experiences
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
NOTE: Candidates go through a thorough screening and interview process. There is no need to include all preferred skills in the job description.
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
Pay Ranges
New York City, New York: $92,000 - $148,000 USD
Purchase, New York: $89,000 - $141,000 USD