University of California - San Francisco Campus and Health
Trainer and Communications Coordinator
University of California - San Francisco Campus and Health, San Francisco, California, United States, 94199
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Trainer and Communications Coordinator
FCM-FamMed-ZSFG-Programs
Full Time
79727BR
Job Summary
The Center for Excellence in Primary Care (CEPC) housed within the Department of Family and Community Medicine (DFCM) at Zuckerberg San Francisco General Hospital (ZSFG) is seeking an exceptional Trainer and Communications Coordinator who is passionate about improving healthcare delivery, particularly for the underserved. As a Trainer and Communications Coordinator at CEPC, you would share in our mission to identify, develop, test, and spread promising innovations in primary care to improve the patient experience, enhance population health and health equity, reduce the cost of care, and restore joy and satisfaction in the practice of primary care. The Trainer and Communications Coordinator will be working in partnership with clinicians, clinic staff, and trainees who have dedicated their careers to advancing health equity and delivering compassionate, world-class care to the most vulnerable populations.
Primary care transformation requires the implementation of essential components of high performing primary care, such as team-based care and data-driven improvement. CEPC calls these the Building Blocks of High Performing Primary Care (http://www.chcf.org/publications/2012/04/building-blocks-primary-care). Drawn from the experiences of high performing primary care practice, the building blocks provide a roadmap to improvements in patient experience, population health, and the sustainability of primary care. CEPC has a unique opportunity to help primary care health centers, both within the safety net for San Francisco and more broadly across the country, integrate these Building Blocks into their practices through training to clinics seeking to build teams to meet the needs of their population through models such as panel management and complex care management.
As a Trainer this staff member will co-facilitate trainings and learning sessions alongside CEPC master trainers on CEPC's standard curricula, which includes health coaching, panel management, and practice coaching. Health coaching is a patient-centered approach to delivering care that helps patients build the knowledge, skills, and confidence required to manage their chronic conditions and improve their health. Health coaches empower patients to play a central role in clinical encounters and to engage in self-management activities at home, work, and schools, where they spend most of their lives. Panel management is a proactive way to ensure that everyone assigned to a clinic is up to date on basic preventive care - like cancer screenings or immunizations - and that they receive extra help if they have lab numbers that are high. Medical assistants, health workers, and nurses play a critical role in providing panel management. Practice Coaching (also called Practice Facilitating) is a way to assist primary care practices and clinics to improve the way they deliver care. CEPC's practice coach training is built around the 10 Building Blocks of High Performing Care model that was developed at CEPC. The Trainer and Communications Coordinator will also assist with development of new curricular materials, revision of existing materials, and developing, revising and tailoring training materials.
As a Communications Coordinator for CEPC's Training programs, this staff member will provide support for a broader host of CEPC training services by managing recruitment, registration, evaluation, logistics, contracts, vendor relations, customer service, and travel planning and reimbursement for the training team. This staff member will coordinate communications for the CEPC website, newsletters, and social media. The Trainer and Communications Coordinator will be involved in strategic planning for training programs and development of communication strategies via social media, website, and listservs.
They will also provide support for other CEPC programs as needed.
The final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $61,200 - $130,600 (Annual Rate).To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description
The Department of Family & Community Medicine (DFCM) is engaged in research, teaching, training, service and clinical activities located at seven primary UCSF and leased sites in San Francisco (Parnassus, ZSFG - Buildings 80, 90, 20 and the Main Hospital, Mission Center Building, Laurel Heights, Mission Hall, Lakeshore, Lakeside) as well as the OSHER center, Women's Health and the UCSF Primary Care Practices at China Basin and Laurel Village and at various local community, national and international research/service/education training and clinical sites. In addition to the Department's Family Medicine Residency Program located at ZSFG, the Department has affiliated residency programs in Fresno, Salinas, Santa Rosa, Kaiser Vallejo, Santa Rosa, and Contra Costa Health Systems. Authority and accountability for the Department reside with the Department Chair who delegates authority to Vice Chairs, the Executive Council, Directors and Chiefs of Service and their Administrators and the Department Associate Chair of Administration and Finance.
The Mission of the UCSF Department of Family and Community Medicine is to improve health through excellence and innovation in patient care, education, research, advocacy, and community empowerment. We are dedicated to building a just and equitable society, recognizing that health and illness are shaped by the context of people's lives. DFCM is nationally recognized for our pioneering research programs in primary care and community health. The DFCM has a large teaching, research, and clinical set of programs and activities based at Zuckerberg San Francisco General Hospital where this position is based and represents more than half of all the activities for DFCM as a whole.
Primary care in the United States is in the midst of transformation. Primary care practices are increasingly being held accountable for providing comprehensive, timely, patient-centered care. The UCSF Center for Excellence in Primary Care (CEPC) has developed a framework for primary care transformation - the 10 Building Blocks model. Drawn from the experiences of high performing primary care practice, the building blocks provide a roadmap to improvements in patient experience, population health, and the sustainability of primary care.
Required Qualifications
Bachelor's degree in related area and one to three years of directly related experience; and / or equivalent experience / training.Demonstrated skills in designing trainings that apply adult learning theories and education methodologiesDemonstrated knowledge of the CEPC's model of practice improvement - the 10 Building Blocks of High Performing Primary CareTechnical - familiar with various items of audio-visual equipment (including use of PowerPoint, laptop projection, LCD projectors, audience response systems, etc); skills to manage and distribute electronic information (documents, spreadsheets, Web links, etc) across a variety of platforms (PC, shared servers, Macintosh), using various modalities (ASCII, PDF, Word, Excel, PowerPoint, HTML); skilled at converting PowerPoint and Keynote files into PDF documents; posting and downloading files from a web server and accessing file sharing programs, such as Dropbox.Working knowledge of functional area and understanding of how training may impact other areas.Familiar with current training programs and trends.Good skills in delivering training programs.Good verbal, written and interpersonal communication skills and good presentation skills
Preferred Qualifications
At least 6 months of experience related to health coaching, which may include direct provision of coaching to patients or delivering training programs to health coaches.At least six months of direct experience in practice improvement, including faciliating meetings among clinical staff to identify improvement goals, assisting with design of new initiatives, identifying metrics to measure success, and helping staff to review metrics and propose modifications to improvement initiatives.Demonstrated knowledge of practice improvement principles and methods such as Plan-Do-Study-Act cycles and run charts.At least three months of experience designing and delivering interactive, skills-based trainings to healthcare professionals.At least six months of experience working in a primary care clinic.At least six months of experience using an electronic health record or chronic disease registry, such as the eClinical Works, Apex/Epic, or i2i Tracks.Event and Meeting Planning - sufficient understanding of meeting planning processes -- including hotel operations, meeting specifications, food and beverage planning, travel arrangements and audiovisual specifications.Financial - knowledge of UC Purchasing policies (delegated budget amount, preferred vendors, Bear Buy, P-card), UC Accounting procedures (daily spending amounts, My Expense), and Departmental policies (spending limits, expense delegation limits, preferred vendors, insurance coverage, financial liabilities, etc)Working knowledge of delivering training programs and of other areas of human resources.Working knowledge of conducting needs assessment.Good analytical skills to understand how business needs can be addressed through the design and delivery of training programs.Working knowledge of organizational policies and procedures.Working knowledge of adult learning theories and education methodologies.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Campus
Job Code and Payroll Title
004162 TRAINER 2
Job Category
Education, Professional (Non-Clinical), Support Services
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
Zuckerberg San Francisco General (ZSFG)
Shift
Days, Evenings, Weekends
Shift Length
8 Hours
Additional Shift Details
Working knowledge of adult learning theories and education methodologies.
#J-18808-Ljbffr
Trainer and Communications Coordinator
FCM-FamMed-ZSFG-Programs
Full Time
79727BR
Job Summary
The Center for Excellence in Primary Care (CEPC) housed within the Department of Family and Community Medicine (DFCM) at Zuckerberg San Francisco General Hospital (ZSFG) is seeking an exceptional Trainer and Communications Coordinator who is passionate about improving healthcare delivery, particularly for the underserved. As a Trainer and Communications Coordinator at CEPC, you would share in our mission to identify, develop, test, and spread promising innovations in primary care to improve the patient experience, enhance population health and health equity, reduce the cost of care, and restore joy and satisfaction in the practice of primary care. The Trainer and Communications Coordinator will be working in partnership with clinicians, clinic staff, and trainees who have dedicated their careers to advancing health equity and delivering compassionate, world-class care to the most vulnerable populations.
Primary care transformation requires the implementation of essential components of high performing primary care, such as team-based care and data-driven improvement. CEPC calls these the Building Blocks of High Performing Primary Care (http://www.chcf.org/publications/2012/04/building-blocks-primary-care). Drawn from the experiences of high performing primary care practice, the building blocks provide a roadmap to improvements in patient experience, population health, and the sustainability of primary care. CEPC has a unique opportunity to help primary care health centers, both within the safety net for San Francisco and more broadly across the country, integrate these Building Blocks into their practices through training to clinics seeking to build teams to meet the needs of their population through models such as panel management and complex care management.
As a Trainer this staff member will co-facilitate trainings and learning sessions alongside CEPC master trainers on CEPC's standard curricula, which includes health coaching, panel management, and practice coaching. Health coaching is a patient-centered approach to delivering care that helps patients build the knowledge, skills, and confidence required to manage their chronic conditions and improve their health. Health coaches empower patients to play a central role in clinical encounters and to engage in self-management activities at home, work, and schools, where they spend most of their lives. Panel management is a proactive way to ensure that everyone assigned to a clinic is up to date on basic preventive care - like cancer screenings or immunizations - and that they receive extra help if they have lab numbers that are high. Medical assistants, health workers, and nurses play a critical role in providing panel management. Practice Coaching (also called Practice Facilitating) is a way to assist primary care practices and clinics to improve the way they deliver care. CEPC's practice coach training is built around the 10 Building Blocks of High Performing Care model that was developed at CEPC. The Trainer and Communications Coordinator will also assist with development of new curricular materials, revision of existing materials, and developing, revising and tailoring training materials.
As a Communications Coordinator for CEPC's Training programs, this staff member will provide support for a broader host of CEPC training services by managing recruitment, registration, evaluation, logistics, contracts, vendor relations, customer service, and travel planning and reimbursement for the training team. This staff member will coordinate communications for the CEPC website, newsletters, and social media. The Trainer and Communications Coordinator will be involved in strategic planning for training programs and development of communication strategies via social media, website, and listservs.
They will also provide support for other CEPC programs as needed.
The final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $61,200 - $130,600 (Annual Rate).To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description
The Department of Family & Community Medicine (DFCM) is engaged in research, teaching, training, service and clinical activities located at seven primary UCSF and leased sites in San Francisco (Parnassus, ZSFG - Buildings 80, 90, 20 and the Main Hospital, Mission Center Building, Laurel Heights, Mission Hall, Lakeshore, Lakeside) as well as the OSHER center, Women's Health and the UCSF Primary Care Practices at China Basin and Laurel Village and at various local community, national and international research/service/education training and clinical sites. In addition to the Department's Family Medicine Residency Program located at ZSFG, the Department has affiliated residency programs in Fresno, Salinas, Santa Rosa, Kaiser Vallejo, Santa Rosa, and Contra Costa Health Systems. Authority and accountability for the Department reside with the Department Chair who delegates authority to Vice Chairs, the Executive Council, Directors and Chiefs of Service and their Administrators and the Department Associate Chair of Administration and Finance.
The Mission of the UCSF Department of Family and Community Medicine is to improve health through excellence and innovation in patient care, education, research, advocacy, and community empowerment. We are dedicated to building a just and equitable society, recognizing that health and illness are shaped by the context of people's lives. DFCM is nationally recognized for our pioneering research programs in primary care and community health. The DFCM has a large teaching, research, and clinical set of programs and activities based at Zuckerberg San Francisco General Hospital where this position is based and represents more than half of all the activities for DFCM as a whole.
Primary care in the United States is in the midst of transformation. Primary care practices are increasingly being held accountable for providing comprehensive, timely, patient-centered care. The UCSF Center for Excellence in Primary Care (CEPC) has developed a framework for primary care transformation - the 10 Building Blocks model. Drawn from the experiences of high performing primary care practice, the building blocks provide a roadmap to improvements in patient experience, population health, and the sustainability of primary care.
Required Qualifications
Bachelor's degree in related area and one to three years of directly related experience; and / or equivalent experience / training.Demonstrated skills in designing trainings that apply adult learning theories and education methodologiesDemonstrated knowledge of the CEPC's model of practice improvement - the 10 Building Blocks of High Performing Primary CareTechnical - familiar with various items of audio-visual equipment (including use of PowerPoint, laptop projection, LCD projectors, audience response systems, etc); skills to manage and distribute electronic information (documents, spreadsheets, Web links, etc) across a variety of platforms (PC, shared servers, Macintosh), using various modalities (ASCII, PDF, Word, Excel, PowerPoint, HTML); skilled at converting PowerPoint and Keynote files into PDF documents; posting and downloading files from a web server and accessing file sharing programs, such as Dropbox.Working knowledge of functional area and understanding of how training may impact other areas.Familiar with current training programs and trends.Good skills in delivering training programs.Good verbal, written and interpersonal communication skills and good presentation skills
Preferred Qualifications
At least 6 months of experience related to health coaching, which may include direct provision of coaching to patients or delivering training programs to health coaches.At least six months of direct experience in practice improvement, including faciliating meetings among clinical staff to identify improvement goals, assisting with design of new initiatives, identifying metrics to measure success, and helping staff to review metrics and propose modifications to improvement initiatives.Demonstrated knowledge of practice improvement principles and methods such as Plan-Do-Study-Act cycles and run charts.At least three months of experience designing and delivering interactive, skills-based trainings to healthcare professionals.At least six months of experience working in a primary care clinic.At least six months of experience using an electronic health record or chronic disease registry, such as the eClinical Works, Apex/Epic, or i2i Tracks.Event and Meeting Planning - sufficient understanding of meeting planning processes -- including hotel operations, meeting specifications, food and beverage planning, travel arrangements and audiovisual specifications.Financial - knowledge of UC Purchasing policies (delegated budget amount, preferred vendors, Bear Buy, P-card), UC Accounting procedures (daily spending amounts, My Expense), and Departmental policies (spending limits, expense delegation limits, preferred vendors, insurance coverage, financial liabilities, etc)Working knowledge of delivering training programs and of other areas of human resources.Working knowledge of conducting needs assessment.Good analytical skills to understand how business needs can be addressed through the design and delivery of training programs.Working knowledge of organizational policies and procedures.Working knowledge of adult learning theories and education methodologies.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Campus
Job Code and Payroll Title
004162 TRAINER 2
Job Category
Education, Professional (Non-Clinical), Support Services
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
Zuckerberg San Francisco General (ZSFG)
Shift
Days, Evenings, Weekends
Shift Length
8 Hours
Additional Shift Details
Working knowledge of adult learning theories and education methodologies.
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