Sprinklr
Senior Manager - Community Marketing
Sprinklr, New York, New York, United States,
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way (http://get.sprinklr.com/hubfs/SprinklrWay.pdf)
.
Job Description
Location: US Remote
The Sr Manager of Customer Community will be responsible for developing and executing strategies to build, grow, and nurture our customer community. This role involves creating meaningful interactions, fostering a sense of belonging among customers, and driving engagement that aligns with our business goals. The ideal candidate will have a strong background in community management, excellent communication skills, and a passion for enhancing customer experiences.
Roles & Responsibilities:
Community Vision and Strategy Development:
Develop and implement a comprehensive strategy to build and grow our customer community.
Align community goals with overall business objectives and ensure they support customer retention and satisfaction.
Define and prioritize product features and enhancements based on user feedback, market research, and business needs.
Work closely with engineering, design, and other teams to build and enhance community features and functionality.
Lead with industry trends and strategy around scale and operations, and act as a thought leader in the space to enable and guide other community members
User Experience and Engagement:
Foster an active and vibrant community by facilitating discussions, hosting events, implementing gamification strategies to enhance user engagement and encouraging user-generated content.
Develop programs that incentivize and reward active participation and contributions from community members.
Gather and analyze user feedback to identify pain points and areas for improvement, driving continuous enhancements to the community product.
Content and Communication:
Create and curate content that addresses customer needs and promotes community engagement.
Work with cross-functional teams to ensure consistent messaging and branding across all community platforms.
Relationship Building:
Build strong relationships with key community members, influencers, and advocates.
Identify and nurture community leaders to facilitate peer-to-peer support and knowledge sharing.
Define key performance indicators (KPIs) for community product success and regularly track and report on these metrics.
Leverage data, insights & oversee feedback gathering from community members/stakeholders to take informed product/roadmap decisions and optimize the community experience.
Measurement and Reporting:
Define key performance indicators (KPIs) for community success and regularly track and report on these metrics.
Analyze community engagement data to identify trends, insights, and areas for improvement.
Measurement and Reporting:
Collaborate with internal teams, including product, marketing, and customer support, to align community efforts with broader company initiatives.
Act as the voice of the customer within the organization, providing insights and feedback from the community.
Required:
Proven experience in community management or related roles, preferably within a SaaS or technology company.
Strong understanding of community building strategies and best practices.
Excellent communication and interpersonal skills, with the ability to engage and inspire diverse audiences.
Experience with community platforms and tools, such as forums, social media, and CRM systems.
Demonstrated ability to analyze data, draw insights, and make data-driven decisions.
Passion for customer success and enhancing the overall customer experience.
Utilize your technical expertise with Salesforce, Jira, Figma, Asana, Google Analytics, and Microsoft 360 to support and enhance community operations. MS Power BI knowledge is plus but not mandatory.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
Compensation Range
$121.000 - $161.000 - $201.000
The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
We’re excited that you’re interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form (https://forms.office.com/r/hzDnhjYCJf) .
Learn more about our culture and how we make our employees happier through
The Sprinklr Way (http://get.sprinklr.com/hubfs/SprinklrWay.pdf)
.
Job Description
Location: US Remote
The Sr Manager of Customer Community will be responsible for developing and executing strategies to build, grow, and nurture our customer community. This role involves creating meaningful interactions, fostering a sense of belonging among customers, and driving engagement that aligns with our business goals. The ideal candidate will have a strong background in community management, excellent communication skills, and a passion for enhancing customer experiences.
Roles & Responsibilities:
Community Vision and Strategy Development:
Develop and implement a comprehensive strategy to build and grow our customer community.
Align community goals with overall business objectives and ensure they support customer retention and satisfaction.
Define and prioritize product features and enhancements based on user feedback, market research, and business needs.
Work closely with engineering, design, and other teams to build and enhance community features and functionality.
Lead with industry trends and strategy around scale and operations, and act as a thought leader in the space to enable and guide other community members
User Experience and Engagement:
Foster an active and vibrant community by facilitating discussions, hosting events, implementing gamification strategies to enhance user engagement and encouraging user-generated content.
Develop programs that incentivize and reward active participation and contributions from community members.
Gather and analyze user feedback to identify pain points and areas for improvement, driving continuous enhancements to the community product.
Content and Communication:
Create and curate content that addresses customer needs and promotes community engagement.
Work with cross-functional teams to ensure consistent messaging and branding across all community platforms.
Relationship Building:
Build strong relationships with key community members, influencers, and advocates.
Identify and nurture community leaders to facilitate peer-to-peer support and knowledge sharing.
Define key performance indicators (KPIs) for community product success and regularly track and report on these metrics.
Leverage data, insights & oversee feedback gathering from community members/stakeholders to take informed product/roadmap decisions and optimize the community experience.
Measurement and Reporting:
Define key performance indicators (KPIs) for community success and regularly track and report on these metrics.
Analyze community engagement data to identify trends, insights, and areas for improvement.
Measurement and Reporting:
Collaborate with internal teams, including product, marketing, and customer support, to align community efforts with broader company initiatives.
Act as the voice of the customer within the organization, providing insights and feedback from the community.
Required:
Proven experience in community management or related roles, preferably within a SaaS or technology company.
Strong understanding of community building strategies and best practices.
Excellent communication and interpersonal skills, with the ability to engage and inspire diverse audiences.
Experience with community platforms and tools, such as forums, social media, and CRM systems.
Demonstrated ability to analyze data, draw insights, and make data-driven decisions.
Passion for customer success and enhancing the overall customer experience.
Utilize your technical expertise with Salesforce, Jira, Figma, Asana, Google Analytics, and Microsoft 360 to support and enhance community operations. MS Power BI knowledge is plus but not mandatory.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
Compensation Range
$121.000 - $161.000 - $201.000
The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
We’re excited that you’re interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form (https://forms.office.com/r/hzDnhjYCJf) .