Unum Insurance
IT Delivery Director - Content & Communication Mgmt
Unum Insurance, Atlanta, Georgia, United States, 30349
Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances, and their futures.
Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.We are seeking individuals to join our team of talented IT professionals who share a never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status quo.Unum is changing, and we’re excited about what’s next. Join us.General Summary: Unum is seeking a dynamic IT Delivery Director – Content and Communications Management to join our IT Shared Services organization. This role provides strategic technical leadership, overseeing the design, delivery, retrieval, and storage of “all things documents.” A technical background is essential, preferably with experience in API development, OpenText, and print job support.The IT Delivery Director will build strong relationships with business partners across Unum, ensuring their needs are met with innovative solutions. As a people manager, you will lead a collaborative IT delivery team of developers, designers, and offshore contractors, driving excellence in document management and delivery. Join us and make an impact on our digital transformation journey!This is a hybrid position that requires a minimum of 3 onsite days per week located in Chattanooga TN, Atlanta, GA, Columbia, SC, or Portland, ME.Technical SpecificationsBachelor's Degree in a related technical field, master's degree preferred with relevant professional experience8+ years of experience in software developmentAt least 5 years' experience in people management or leading IT delivery teams in an agile work environmentHands-on experience with the following technology: C++, C#, Java, .Net, Microsoft Technologies, Webservices, SaaS Model, Integration Technologies, SDLCExperience with Document design, generation, management, delivery, and storage is a plusDeep understanding of technologies and processes in the field of Customer Communication ManagementExperience with Data Integration services and legacy transformationExperience with managing budgets and strategic planningExecution/Implementation of plansDemonstrates passion for technology and keeps abreast of the latest state of the artExperience in financial services or insurance industries is a plusJob SpecificationsProven leadership in executing IT plans successfully that enable technical or business capabilities and address technology or business priorities.Strong understanding of Agile/Lean/Service Management leadership principles.Exhibits courage by taking smart risks and encouraging others to do so; empowers innovative approaches by motivating others to be proactive and resourceful.Proven and demonstrated knowledge and skills in one or more functions, technologies, or industries.Able to apply broad business and technology understanding of internal and external trends and capabilities, to ensure successful implementation of IT plans.Able to communicate a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process.Demonstrates a capacity for strategic and critical thinking.Interacts with others, internally and externally, in a way that gives them confidence in their intentions and those of the organization.Demonstrates depth of IT knowledge with diverse technical experience; is seen as execution and delivery focused.Has strong planning, communication, and presentation skills, and the capability to listen and influence.Principal Duties and ResponsibilitiesLeads functional areas of Content & Communication Management (CCM) to successfully build, enhance, transform, or support technology and/or business services by delivering on outcomes.Engages in strategic planning with business and IT stakeholders, to provide direction, guidance, or recommendations on technology and architectural considerations.Defines a portfolio of change and roadmap. Engages and influences IT and business leaders to ensure the portfolio will deliver agreed business objectives.Collaborates with IT leadership across various disciplines, provides guidance, direction, or recommendations to address a wide range of business and technology needs, with an emphasis on optimized, timely, and successful delivery.In collaboration with their manager, initiates and influences relationships with and between key stakeholders involved in the management and implementation of IT plans, acts as a point of contact for stakeholders, planners, designers, and operational business partners.In partnership with practice leaders, drives application of the company’s technical and architectural roadmap objectives.Leverages deep understanding of IT, emerging technologies, and technical capabilities to guide and influence stakeholders and teams in developing solutions, build, deployment, testing, and ongoing management of IT services.Takes bold action to ensure there is a strong, diverse talent and leadership pipeline in place to meet aggressive business goals. Develops, coaches, and engages people to higher levels of performance.Understands the needs of a self-organizing team (cross-functioning, partners with the business, collaborative, works quickly and unencumbered, be empowered and autonomous, be able to focus on self-improvement) and supports the management activities that make self-organization successful.For Agile teams, ensures that the scrum team(s) apply the best software engineering practices including, but not limited to: test-driven development, peer reviews, continuous integration deployment practices, unit and regression test automation, comprehensive approach to addressing NFR, adherence to standards, comprehensive ‘definition of done,’ team retrospectives, etc.For Infrastructure and Operations teams, ensures that we benchmark against associated services to keep service delivery and support at an appropriate cost.For Infrastructure and Operations teams, responsible for end-to-end management and delivery of infrastructure services.Understands patterns and trends that contribute to utilizing key performance indicators and critical success factors that will improve the performance of the organization.Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location, and experience.$109,100.00-$213,300.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.Company: Unum
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Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.We are seeking individuals to join our team of talented IT professionals who share a never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status quo.Unum is changing, and we’re excited about what’s next. Join us.General Summary: Unum is seeking a dynamic IT Delivery Director – Content and Communications Management to join our IT Shared Services organization. This role provides strategic technical leadership, overseeing the design, delivery, retrieval, and storage of “all things documents.” A technical background is essential, preferably with experience in API development, OpenText, and print job support.The IT Delivery Director will build strong relationships with business partners across Unum, ensuring their needs are met with innovative solutions. As a people manager, you will lead a collaborative IT delivery team of developers, designers, and offshore contractors, driving excellence in document management and delivery. Join us and make an impact on our digital transformation journey!This is a hybrid position that requires a minimum of 3 onsite days per week located in Chattanooga TN, Atlanta, GA, Columbia, SC, or Portland, ME.Technical SpecificationsBachelor's Degree in a related technical field, master's degree preferred with relevant professional experience8+ years of experience in software developmentAt least 5 years' experience in people management or leading IT delivery teams in an agile work environmentHands-on experience with the following technology: C++, C#, Java, .Net, Microsoft Technologies, Webservices, SaaS Model, Integration Technologies, SDLCExperience with Document design, generation, management, delivery, and storage is a plusDeep understanding of technologies and processes in the field of Customer Communication ManagementExperience with Data Integration services and legacy transformationExperience with managing budgets and strategic planningExecution/Implementation of plansDemonstrates passion for technology and keeps abreast of the latest state of the artExperience in financial services or insurance industries is a plusJob SpecificationsProven leadership in executing IT plans successfully that enable technical or business capabilities and address technology or business priorities.Strong understanding of Agile/Lean/Service Management leadership principles.Exhibits courage by taking smart risks and encouraging others to do so; empowers innovative approaches by motivating others to be proactive and resourceful.Proven and demonstrated knowledge and skills in one or more functions, technologies, or industries.Able to apply broad business and technology understanding of internal and external trends and capabilities, to ensure successful implementation of IT plans.Able to communicate a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process.Demonstrates a capacity for strategic and critical thinking.Interacts with others, internally and externally, in a way that gives them confidence in their intentions and those of the organization.Demonstrates depth of IT knowledge with diverse technical experience; is seen as execution and delivery focused.Has strong planning, communication, and presentation skills, and the capability to listen and influence.Principal Duties and ResponsibilitiesLeads functional areas of Content & Communication Management (CCM) to successfully build, enhance, transform, or support technology and/or business services by delivering on outcomes.Engages in strategic planning with business and IT stakeholders, to provide direction, guidance, or recommendations on technology and architectural considerations.Defines a portfolio of change and roadmap. Engages and influences IT and business leaders to ensure the portfolio will deliver agreed business objectives.Collaborates with IT leadership across various disciplines, provides guidance, direction, or recommendations to address a wide range of business and technology needs, with an emphasis on optimized, timely, and successful delivery.In collaboration with their manager, initiates and influences relationships with and between key stakeholders involved in the management and implementation of IT plans, acts as a point of contact for stakeholders, planners, designers, and operational business partners.In partnership with practice leaders, drives application of the company’s technical and architectural roadmap objectives.Leverages deep understanding of IT, emerging technologies, and technical capabilities to guide and influence stakeholders and teams in developing solutions, build, deployment, testing, and ongoing management of IT services.Takes bold action to ensure there is a strong, diverse talent and leadership pipeline in place to meet aggressive business goals. Develops, coaches, and engages people to higher levels of performance.Understands the needs of a self-organizing team (cross-functioning, partners with the business, collaborative, works quickly and unencumbered, be empowered and autonomous, be able to focus on self-improvement) and supports the management activities that make self-organization successful.For Agile teams, ensures that the scrum team(s) apply the best software engineering practices including, but not limited to: test-driven development, peer reviews, continuous integration deployment practices, unit and regression test automation, comprehensive approach to addressing NFR, adherence to standards, comprehensive ‘definition of done,’ team retrospectives, etc.For Infrastructure and Operations teams, ensures that we benchmark against associated services to keep service delivery and support at an appropriate cost.For Infrastructure and Operations teams, responsible for end-to-end management and delivery of infrastructure services.Understands patterns and trends that contribute to utilizing key performance indicators and critical success factors that will improve the performance of the organization.Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location, and experience.$109,100.00-$213,300.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.Company: Unum
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