Pinnacle Live
Event Services Concierge - Audio Visual, Event Technology
Pinnacle Live, Austin, Texas, us, 78716
Description
Event Services Concierge
Company Overview
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary:The Event Service Concierge is the primary customer service representative of Pinnacle Live to event planners and attendees, as well as hotel partners. The Event Technology Concierge will be available prior to the event kick-off, during and at wrap-up to eliminate the need for clients and hotel partners to ensure equipment and room setups are functioning as expected and proactively troubleshoot any necessary issues. Business hours will vary based on business levels. Extended business hours and weekends will be required.
Essential Functions:Check meeting rooms prior to events to ensure equipment and networking information is set as needed.Greet clients before the event begins and ensure client satisfaction with all Pinnacle Live equipment and all networking needsMaintain accurate client event information within the Company's business systemsCoordinate with Sales Managers to ensure all on-site additions and changes are properly documentedReview daily invoices with the client and obtain client's signature on invoice(s)Provide continued communication with clients throughout the duration of their eventProvide basic troubleshooting of networking and AV equipment and engage technical staff when necessaryMaintain regular communication with technical staff regarding client needsWhen time permits and as necessary, assist technical staff in the set and striking of AV equipmentEnsure any lost, stolen, or damaged equipment is immediately reported to management.Make sure all Company occupied areas are clean, organized, and up to Company standards.Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.Comply with all Company policies and proceduresOther duties as assigned.
Education & Experience:High School Graduate or equivalentOne to Two (1-2) years' experience with audio-visual and/or hospitality industry preferredOne (1) year prior customer service experience, preferably in a hospitality environmentGeneral computer proficiency and willingness to learn new platforms
Required Skills & Knowledge:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.Strong customer service skillsGood working knowledge of computer hardware and softwarePlanning ability; able to plan and prioritizeStrong interpersonal skillsExcellent verbal and written communication skillsExcellent organizational skills and attention to detailStrong team player orientationCommitment to best-in-class customer service for internal and external stakeholdersProfessional appearanceReasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Pinnacle Live is anE-verifyand Equal Employment Opportunity Employer
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
Event Services Concierge
Company Overview
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary:The Event Service Concierge is the primary customer service representative of Pinnacle Live to event planners and attendees, as well as hotel partners. The Event Technology Concierge will be available prior to the event kick-off, during and at wrap-up to eliminate the need for clients and hotel partners to ensure equipment and room setups are functioning as expected and proactively troubleshoot any necessary issues. Business hours will vary based on business levels. Extended business hours and weekends will be required.
Essential Functions:Check meeting rooms prior to events to ensure equipment and networking information is set as needed.Greet clients before the event begins and ensure client satisfaction with all Pinnacle Live equipment and all networking needsMaintain accurate client event information within the Company's business systemsCoordinate with Sales Managers to ensure all on-site additions and changes are properly documentedReview daily invoices with the client and obtain client's signature on invoice(s)Provide continued communication with clients throughout the duration of their eventProvide basic troubleshooting of networking and AV equipment and engage technical staff when necessaryMaintain regular communication with technical staff regarding client needsWhen time permits and as necessary, assist technical staff in the set and striking of AV equipmentEnsure any lost, stolen, or damaged equipment is immediately reported to management.Make sure all Company occupied areas are clean, organized, and up to Company standards.Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.Comply with all Company policies and proceduresOther duties as assigned.
Education & Experience:High School Graduate or equivalentOne to Two (1-2) years' experience with audio-visual and/or hospitality industry preferredOne (1) year prior customer service experience, preferably in a hospitality environmentGeneral computer proficiency and willingness to learn new platforms
Required Skills & Knowledge:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.Strong customer service skillsGood working knowledge of computer hardware and softwarePlanning ability; able to plan and prioritizeStrong interpersonal skillsExcellent verbal and written communication skillsExcellent organizational skills and attention to detailStrong team player orientationCommitment to best-in-class customer service for internal and external stakeholdersProfessional appearanceReasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Pinnacle Live is anE-verifyand Equal Employment Opportunity Employer
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.