Mill Creek Residential Trust
Community Manager
Mill Creek Residential Trust, Raleigh, North Carolina, United States, 27601
Welcome to Mill Creek! We're glad you're here!
At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.
Essential Functions/Responsibilities
Financial PerformanceManage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase valueOversee pricing and occupancy strategiesAssist in preparation of community budgetProvide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operationsReview and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levelsAnticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standardsPartner with community Service Manager to review and recommend capital improvements and capital programs for expense reductionAddress and complete all other duties as assignedSales and Marketing
Oversee sales, lease renewals, move-in and move-out processOversee administration and completion of the resident renewal program, move-in and move out processMaintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitorsFoster a thorough understanding of the community's competitive environment in a submarket and adjust operating strategy accordinglyParticipate in Revenue Management calls when applicableAddress and complete all other duties as assignedOperating Standards
Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect.Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operationsEnsure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community levelPartnering with Service Manager, recommend capital improvements for communityManage contracts with 3rd party service providersAddress and complete all other duties as assignedAssociate Management and Development
Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluationsEmpower, engage and develop associates to achieve great performance and desired business outcomes.Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff membersManage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associatesSupport associate development. Provide targeted training and growth opportunitiesChampion and enforce the Mill Creek Brand Promise, Service Standards and ManifestoAddress and complete all other duties as assignedEducation and/or Experience
High School diploma or equivalent (GED), Bachelor's degree or related experience preferred3-5 years of multi-family or related property management experience or equivalent experience2 years supervisory experienceCommitment to, and passion for, providing outstanding customer serviceStrong communication skills (written and verbal)Skills/Specialized Knowledge
Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffingAnalyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense managementAbility to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomesSupervise subordinates and provide feedback and coaching resulting in improved performanceExercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temperAbility to clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communicationComputer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management SoftwareAbility to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and divisionOperate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devicesCapable of travelling between two or more communities, if necessaryReport to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
Mill Creek is an Equal Opportunity EmployerAre you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.
Essential Functions/Responsibilities
Financial PerformanceManage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase valueOversee pricing and occupancy strategiesAssist in preparation of community budgetProvide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operationsReview and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levelsAnticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standardsPartner with community Service Manager to review and recommend capital improvements and capital programs for expense reductionAddress and complete all other duties as assignedSales and Marketing
Oversee sales, lease renewals, move-in and move-out processOversee administration and completion of the resident renewal program, move-in and move out processMaintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitorsFoster a thorough understanding of the community's competitive environment in a submarket and adjust operating strategy accordinglyParticipate in Revenue Management calls when applicableAddress and complete all other duties as assignedOperating Standards
Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect.Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operationsEnsure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community levelPartnering with Service Manager, recommend capital improvements for communityManage contracts with 3rd party service providersAddress and complete all other duties as assignedAssociate Management and Development
Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluationsEmpower, engage and develop associates to achieve great performance and desired business outcomes.Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff membersManage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associatesSupport associate development. Provide targeted training and growth opportunitiesChampion and enforce the Mill Creek Brand Promise, Service Standards and ManifestoAddress and complete all other duties as assignedEducation and/or Experience
High School diploma or equivalent (GED), Bachelor's degree or related experience preferred3-5 years of multi-family or related property management experience or equivalent experience2 years supervisory experienceCommitment to, and passion for, providing outstanding customer serviceStrong communication skills (written and verbal)Skills/Specialized Knowledge
Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffingAnalyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense managementAbility to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomesSupervise subordinates and provide feedback and coaching resulting in improved performanceExercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temperAbility to clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communicationComputer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management SoftwareAbility to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and divisionOperate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devicesCapable of travelling between two or more communities, if necessaryReport to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
Mill Creek is an Equal Opportunity EmployerAre you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!