Mortgage Telemarketer

We are looking for a skilled mortgage loan officer assistant to join our top-producing team and assist our mortgage loan origination officers. This position requires a unique mix of sales and customer service skills, plus the ability to manage loan files from beginning to end. Effective communication skills are essential for building relationships that help us to obtain future business. If you are detail-oriented, thorough, and can offer top-notch customer service, start your application today! Responsibilities: • Gather and coordinate necessary loan documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork • Serve as the primary contact and liaison between clients, branch manager, and assigned loan originator and conduct meetings to coordinate any follow-up items • Provide administrative support such as screening and making calls, booking appointments, etc. • Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator • Answer questions about transactions for clients and company employees to help ensure a high level of customer satisfaction • Make outbound calls to prospective clients to introduce them to Capital Home Mortgage and our mortgage products and services. • Engage with prospects in a friendly and professional manner, building rapport and trust to establish positive relationships. • Provide information about our mortgage products, rates, and terms, and answer any questions or concerns the prospects may have. • Identify and qualify potential leads based on their interest, needs, and eligibility for our mortgage offerings. • Follow up with leads and prospects to nurture relationships, address any additional questions or concerns, and guide them through the mortgage application process. • Maintain accurate and up-to-date records of calls, interactions, and leads in our CRM system. • Collaborate with sales and marketing teams to optimize outreach strategies, messaging, and campaigns. • Meet or exceed weekly and monthly performance targets for call volume, lead generation, and conversion rates. Qualifications: • Proficiency in MS Office required; CRM, MLS, DU, and proprietary mortgage software preferred • Excellent customer service and communication skills and willing to go above and beyond for customers and team • Although not required, having an NMLS license or training is preferred • Preferred degree in banking or finance, and a high school diploma or equivalent is required • 2-3 years of professional office environment and administration or mortgage experience preferred • High school diploma or equivalent. • Previous experience in telemarketing, sales, or customer service is advantageous. • Excellent communication and interpersonal skills, with the ability to engage and connect with people over the phone. • Persuasive and confident communication style, with the ability to convey value and overcome objections. • Strong listening skills and the ability to empathize with prospects to understand their needs and concerns. • Results-oriented mindset with a focus on achieving and exceeding performance targets. • Familiarity with CRM systems and basic computer skills. • Ability to work independently and collaboratively in a fast-paced, dynamic environment. Compensation: $18 per hour plus commission

• Make outbound calls to prospective clients to introduce them to Capital Home Mortgage and our mortgage products and services. • Engage with prospects in a friendly and professional manner, building rapport and trust to establish positive relationships. • Provide information about our mortgage products, rates, and terms, and answer any questions or concerns the prospects may have. • Identify and qualify potential leads based on their interest, needs, and eligibility for our mortgage offerings. • Follow up with leads and prospects to nurture relationships, address any additional questions or concerns, and guide them through the mortgage application process. • Maintain accurate and up-to-date records of calls, interactions, and leads in our CRM system. • Collaborate with sales and marketing teams to optimize outreach strategies, messaging, and campaigns. • Meet or exceed weekly and monthly performance targets for call volume, lead generation, and conversion rates.