Citigroup Inc
Product Manager- Promotional Balance Products Customer RK
Citigroup Inc, Jacksonville, Florida, United States, 32290
Citi's U.S. Personal Banking business has a unique opportunity to leverage its consumer relationships, customer base, footprint, state of the art technology and leading consumer banking position to deliver customer value in a targeted and impactful way. To deliver on this mission, we are seeking to hire a Product Manager- Promotional Balance Products Customer Experience to be part of the U.S. Unsecured Lending organization.
This product manager will be responsible for enhancing the value proposition and features for Balance Transfers and Promotional Purchase Rates in the U.S. across Citi Branded Cards for Existing Customers. This individual will be responsible for key Product Management activities related to Balance Transfer and Promotional Purchase Rates including the implementation of the product strategy, customer experience improvements, digital funnel performance, journey optimization, and customer servicing. This individual will also track and monitor customer feedback and problem solve to implement client centric solutions.
Key Responsibilities
Support the implementation of the Balance Transfer and Promotional Purchase Rate Offers strategy across Citi Branded Cards.Enhance the Balance Transfer and Promotional Purchase Rate value proposition by developing capabilities and solutions in close partnership with all U.S. consumer business product/portfolio teams.Develop and drive the digital roadmap to create a pipeline that supports CX enhancements and increased digital enrollment.Partner with Technology and Digital teams to implement a seamless Balance Transfer and Promotional Purchase Rates experience.Apply design principles of speed, simplicity, and instant fulfillment by developing best-in-class journeys and experiences.Develop a deep understanding of customer needs through various feedback channels and execute on action plans and projects to increase customer satisfaction. Assess and identify opportunities to enhance Customer Service through agent trainings and focus groups, managing a continuous feedback loop.Partner with Marketing to innovate on campaign strategy and creative assets to optimize response & profitability performance.Improve product discoverability and availability. Work closely with cross-functional teammates to execute on agreed priorities within established operating plans and timelines.Maintain a customer-first mindset in all decisions and thinking.
Qualifications
5+ years in unsecured lending, product development, product management, or similar roleBachelor's degree in Business, Marketing, or related field.Enthusiasm for exceptional digital products & services, and a customer first focus with an empathetic and genuine understanding of customer needs.Ability to communicate complex topics to key stakeholders at both business and technical levels.Demonstrated ability to build internal relationships with broad set of stakeholders across the franchise in order to drive to common goals and outcomes. Able to embrace innovation and change, and to transform and materially change the business trajectory.Execution and results oriented with a desire to drive change and continuous improvement.Strong communication skills, ability to influence and partner in a matrix and cross-functional organization.Strategic, analytical, and systematic thinker who consistently challenges the status quo and constructively challenges the team to drive change and improvement.Demonstrates problem-solving skills and ability to respond quickly and creatively to complex issues.Proficient in Microsoft Office suite of applications
Job Family Group:Consumer Sales
Job Family:Consumer Product Sales
Time Type:Full time
Primary Location:New York New York United States
Primary Location Full Time Salary Range:$142,320.00 - $213,480.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:Aug 05, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi .
View the " EEO is the Law " poster. View the
EEO is the Law Supplement .
View the
EEO Policy Statement .
View the
Pay Transparency Posting
This product manager will be responsible for enhancing the value proposition and features for Balance Transfers and Promotional Purchase Rates in the U.S. across Citi Branded Cards for Existing Customers. This individual will be responsible for key Product Management activities related to Balance Transfer and Promotional Purchase Rates including the implementation of the product strategy, customer experience improvements, digital funnel performance, journey optimization, and customer servicing. This individual will also track and monitor customer feedback and problem solve to implement client centric solutions.
Key Responsibilities
Support the implementation of the Balance Transfer and Promotional Purchase Rate Offers strategy across Citi Branded Cards.Enhance the Balance Transfer and Promotional Purchase Rate value proposition by developing capabilities and solutions in close partnership with all U.S. consumer business product/portfolio teams.Develop and drive the digital roadmap to create a pipeline that supports CX enhancements and increased digital enrollment.Partner with Technology and Digital teams to implement a seamless Balance Transfer and Promotional Purchase Rates experience.Apply design principles of speed, simplicity, and instant fulfillment by developing best-in-class journeys and experiences.Develop a deep understanding of customer needs through various feedback channels and execute on action plans and projects to increase customer satisfaction. Assess and identify opportunities to enhance Customer Service through agent trainings and focus groups, managing a continuous feedback loop.Partner with Marketing to innovate on campaign strategy and creative assets to optimize response & profitability performance.Improve product discoverability and availability. Work closely with cross-functional teammates to execute on agreed priorities within established operating plans and timelines.Maintain a customer-first mindset in all decisions and thinking.
Qualifications
5+ years in unsecured lending, product development, product management, or similar roleBachelor's degree in Business, Marketing, or related field.Enthusiasm for exceptional digital products & services, and a customer first focus with an empathetic and genuine understanding of customer needs.Ability to communicate complex topics to key stakeholders at both business and technical levels.Demonstrated ability to build internal relationships with broad set of stakeholders across the franchise in order to drive to common goals and outcomes. Able to embrace innovation and change, and to transform and materially change the business trajectory.Execution and results oriented with a desire to drive change and continuous improvement.Strong communication skills, ability to influence and partner in a matrix and cross-functional organization.Strategic, analytical, and systematic thinker who consistently challenges the status quo and constructively challenges the team to drive change and improvement.Demonstrates problem-solving skills and ability to respond quickly and creatively to complex issues.Proficient in Microsoft Office suite of applications
Job Family Group:Consumer Sales
Job Family:Consumer Product Sales
Time Type:Full time
Primary Location:New York New York United States
Primary Location Full Time Salary Range:$142,320.00 - $213,480.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:Aug 05, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi .
View the " EEO is the Law " poster. View the
EEO is the Law Supplement .
View the
EEO Policy Statement .
View the
Pay Transparency Posting