Returned Material Authorization Engineer

Returned Material Authorization Engineer at Micron Technology, Inc. in Boise, Idaho, United States Job Description Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a DRAM and Emerging Memory Quality and Reliability Assurance (DEMQRA)Returned Material Authorization (RMA) Engineer at Micron Technology, Inc., you are responsible for leading all aspects of and supervising the formal Failure Analysis (FA) of customer-returned product. You will summarize analysis at the electrical and physical level, identifying root cause, and establishing an associated containment plan. In this role you will work with various engineering and manufacturing groups to evaluate and implement corrective actions (CAs) for the identified issues. You will also be required to regularly communicate FA results to customers as well as other Micron engineering and manufacturing teams. Additionally, you will need to sustain knowledge of device capabilities and characteristics along with a basic understanding of the associated manufacturing processes. The DEMQRA RMA Engineer must demonstrate the ability to prioritize multiple customers and take care of multiple issues at one time, while providing detailed and timely follow-up between all applicable internal organizations at Micron Responsibilities and Tasks: Manage FA of Customer Concerns + Understand the customer complaint as it relates to the DRAM component or module + When not already provided, initiate contact with customer or customer representative to identify specific failing conditions + Lead all aspects of and direct initial bench level, system level, and ATE level analysis and interpret results + Coordinate detailed component level analysis (electrical (EFA) and physical (PFA)) and interpret results Manage Communication of Results with Manufacturing and Engineering Teams + Review feedback/Corrective Action (CA) from various manufacturing areas + Ask follow-up questions as vital to provide an adequate customer response + Translate results to a customer friendly format + Analyze data from various sources for trends and variations + Communicate the needed process improvements Provide FA Reports to External Customers + Summarize the RMA background and FA results + Identify the root cause and potential improvements for use in reports + Identify and provide containment information associated risk assessment + Generate both interim and final FA reports for customer consumption + Provide customer support for ongoing questions/concerns related to the FA report Maintain Knowledge of Device Capabilities and Characteristics + Understand the latest process technology + Recognize differences from previous technology nodes with the associated risks + Understand the datasheets specifications for each device + Stay up-to-date on common customer DRAM applications + Partner with field support teams to understand ongoing customer status Education Required: + Bachelor or Master Electrical or Computer Engineering with 3+ years of hands-on engineering experience As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on /careers/benefits . Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. To learn about your right to work click here. (To learn more about Micron, please visit /careers For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron's People Organization at or 1-800-336-8918 (select option #3) Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. To view full details and how to apply, please login or create a Job Seeker account