Magnite
Account Coordinator, Client Success, Ad Serving
Magnite, Broomfield, Colorado, United States, 80020
Account Coordinator, Client Success, AdServingBroomfield, COHybrid Schedule (M/F remote, T/W/TH in-office)At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world's largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!As Account Coordinator, Client Success - Ad Serving, you will be working in a truly generalist position focused on our premium Steaming adserver, SpringServe. The largest Streaming publishers and TV manufacturers in the world use SpringServe to power and manage the monetization of their CTV apps.In this role you will:Help clients achieve success and grow their business by migrating new clients and understanding a client's business thoroughly
Educate clients on Magnite's platforms and general ad tech
Collaborate with clients to determine their optimal Magnite platform setup while developing a strong understanding of each client's business
Troubleshoot complex technical issues in a client's set up
Assist team members with reports and data analysis
Interface with clients on a daily basis, responding to their questions
Serve as an advocate for customer success by communicating client needs to our internal Product team
We're looking for someone with:BA/BS degree, required
Some experience in customer support and/or ad operations; preferably in digital video, and CTV in particular
Basic knowledge of video advertising (including CTV), SQL, Python, and Pandas (a plus)
Experience providing technical support for clients of a SaaS platform
A client-service mindset and a desire to make clients successful on our platform
Analytical, project management, and troubleshooting skills to solve clients' technical problems
Solid communication and interpersonal skills to discover clients' root issues and to navigate solutions with them
A self-starter mentality and an eagerness to work autonomously in a dynamic team environment
Total Rewards IncludeComprehensive Perks and Benefits :Comprehensive Healthcare Coverage for You and Your Family from Day One
Generous Time Off
Holiday Breaks and Quarterly Wellness Days
Equity and Employee Stock Purchase Plan
Family-Focused Benefits and Parental Leave
401k Retirement Savings Plan with Employer Match
Disability and Life Insurance
Cell Phone Subsidy
Fitness and Wellness Reimbursement
Company Culture:We believe collaboration is essential to success. Magnite's hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week. We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.Community Service and Volunteer Events
Company-Matched Charitable Contributions
Wellness Coach and Mental Health Support
Magnite Invests in You:Career Development Initiatives and a Career Growth Framework
Culture and Inclusion Programs
Bonusly Peer-to-Peer Recognition Program
About UsThe world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.In Colorado, the base salary range for this position is: $30.00 - $32.50 per hour in addition to an annual variable bonus based on performance and company equity (NASDAQ: MGNI).Magnite is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other federal, state or local protected class.Our DEI Commitment: To establish Magnite as a thought leader by diversifying voices within Magnite, cultivating a culture in which employees feel safe as their authentic selves, and by investing in strategies to support Magnite's local communities.Want to learn more about us?Check out our blog for Magnite announcements and Ad Tech industry news!
Educate clients on Magnite's platforms and general ad tech
Collaborate with clients to determine their optimal Magnite platform setup while developing a strong understanding of each client's business
Troubleshoot complex technical issues in a client's set up
Assist team members with reports and data analysis
Interface with clients on a daily basis, responding to their questions
Serve as an advocate for customer success by communicating client needs to our internal Product team
We're looking for someone with:BA/BS degree, required
Some experience in customer support and/or ad operations; preferably in digital video, and CTV in particular
Basic knowledge of video advertising (including CTV), SQL, Python, and Pandas (a plus)
Experience providing technical support for clients of a SaaS platform
A client-service mindset and a desire to make clients successful on our platform
Analytical, project management, and troubleshooting skills to solve clients' technical problems
Solid communication and interpersonal skills to discover clients' root issues and to navigate solutions with them
A self-starter mentality and an eagerness to work autonomously in a dynamic team environment
Total Rewards IncludeComprehensive Perks and Benefits :Comprehensive Healthcare Coverage for You and Your Family from Day One
Generous Time Off
Holiday Breaks and Quarterly Wellness Days
Equity and Employee Stock Purchase Plan
Family-Focused Benefits and Parental Leave
401k Retirement Savings Plan with Employer Match
Disability and Life Insurance
Cell Phone Subsidy
Fitness and Wellness Reimbursement
Company Culture:We believe collaboration is essential to success. Magnite's hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week. We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.Community Service and Volunteer Events
Company-Matched Charitable Contributions
Wellness Coach and Mental Health Support
Magnite Invests in You:Career Development Initiatives and a Career Growth Framework
Culture and Inclusion Programs
Bonusly Peer-to-Peer Recognition Program
About UsThe world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.In Colorado, the base salary range for this position is: $30.00 - $32.50 per hour in addition to an annual variable bonus based on performance and company equity (NASDAQ: MGNI).Magnite is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other federal, state or local protected class.Our DEI Commitment: To establish Magnite as a thought leader by diversifying voices within Magnite, cultivating a culture in which employees feel safe as their authentic selves, and by investing in strategies to support Magnite's local communities.Want to learn more about us?Check out our blog for Magnite announcements and Ad Tech industry news!