CyberCore Technologies
End User Experience Monitoring Engineer
CyberCore Technologies, Annapolis, Maryland, United States, 21403
DescriptionLead the implementation and deployment of the 1E application across the organization's end user environment.Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.Develop and implement strategies for continual service improvement and security enhancement initiatives.Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.Ensure compliance with IT policies, procedures, and regulatory requirements.Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.Stay current with industry trends and emerging technologies in end user experience management and IT operations.Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration from a programmatic standpoint.Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.Required Qualifications:
Must meet contract level requirements for appropriate position. Bachelor's Degree + 14 years of experience, or equivalent combination of education and experience is required. OR 19 years and High School DiplomaCandidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level II.Active TS/SCI Clearance with Polygraph required
Equal Employment and DiversityCyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.
Must meet contract level requirements for appropriate position. Bachelor's Degree + 14 years of experience, or equivalent combination of education and experience is required. OR 19 years and High School DiplomaCandidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level II.Active TS/SCI Clearance with Polygraph required
Equal Employment and DiversityCyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.