Synectics
Senior Multimedia Technician
Synectics, Chicago, Illinois, United States, 60290
Responsibilities :
The Senior Multimedia Technician provides technical support on the design, implementation, maintenance, and support of multimedia solutions.This position is considered advanced level and performs work of moderate to high complexity.The incumbent works under general supervision and may lead some efforts autonomously.Manages support tickets from the ticketing system and ensure a high level of client support and service.Resolves routine identified issues utilizing pre-existing procedures and escalate to the proper source.Maintains troubleshooting basic AV, videoconferencing, and audio-conferencing issues of moderate complexity.Partners with vendor(s) and other IT groups to resolve issues.Assists with installation, set up, monitor, test, and maintain conferencing technologies, including video, audio, and network components, AV systems, and other custom AV solutions.Manages scheduling and customer communications for videoconferencing calls and AV conferencing.Supports recording functions and multimedia distributions and scheduling.Assists in the development of audio, video, and data conferencing solutions using components such as televisions, monitors, user interfaces, microphones, cameras, codecs, AV processing equipment, and AMX control systems.Assist in Setup / Install cameras, Audio Mixer, AV Mixer for Streaming service.In-room camera operation for streaming events.In room support for complex meetings (includes assisting with mic'ing speakers, managing camera angles, muting mics, providing assistance with streaming, etc)Provides consultations with clients to determine technical requirements for complex programs. Executes on setup and assists with in room productiondevelops knowledge of existing and new technologies for event productionsProvides consulting and training services on the effective use of A/V equipment and prepares related training materials and reports for consulting servicesTrack equipment failures and issues in the issues log; schedules AV supplier for maintenance calls; coordinates periodic preventative maintenance shut down activities.Proactively identify any needs for backup equipment and work to implement solutions where possible.Qualifications :
Bachelor's degree in a related field, or commensurate specialized training, certification, or work experienceMinimum 3 - 5 years of work experience is idealExcellent customer service skills.Intermediate level technical troubleshooting skills.Ability to determine, evaluate, and diagnose advanced video-related connection issues and performance problems.Intermediate knowledge of AV infrastructure and field implementation, with a strong understanding of the relationship between audio, video, telecommunications technology components and software.Knowledge of using OBS to stream and produce live events.Knowledge of technology, webcams, cameras, and streaming software and platforms.Remain familiar with and able to troubleshoot all technical equipment related to live broadcast and streaming: Lighting, Audio & cameras.Excellent customer service skillsAbility to determine, evaluate, and diagnose advanced video-related connection issues and performance problemsKnowledge of using OBS to stream and produce live events, Knowledge of technology, webcams, cameras, and streaming software and platforms.
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
The Senior Multimedia Technician provides technical support on the design, implementation, maintenance, and support of multimedia solutions.This position is considered advanced level and performs work of moderate to high complexity.The incumbent works under general supervision and may lead some efforts autonomously.Manages support tickets from the ticketing system and ensure a high level of client support and service.Resolves routine identified issues utilizing pre-existing procedures and escalate to the proper source.Maintains troubleshooting basic AV, videoconferencing, and audio-conferencing issues of moderate complexity.Partners with vendor(s) and other IT groups to resolve issues.Assists with installation, set up, monitor, test, and maintain conferencing technologies, including video, audio, and network components, AV systems, and other custom AV solutions.Manages scheduling and customer communications for videoconferencing calls and AV conferencing.Supports recording functions and multimedia distributions and scheduling.Assists in the development of audio, video, and data conferencing solutions using components such as televisions, monitors, user interfaces, microphones, cameras, codecs, AV processing equipment, and AMX control systems.Assist in Setup / Install cameras, Audio Mixer, AV Mixer for Streaming service.In-room camera operation for streaming events.In room support for complex meetings (includes assisting with mic'ing speakers, managing camera angles, muting mics, providing assistance with streaming, etc)Provides consultations with clients to determine technical requirements for complex programs. Executes on setup and assists with in room productiondevelops knowledge of existing and new technologies for event productionsProvides consulting and training services on the effective use of A/V equipment and prepares related training materials and reports for consulting servicesTrack equipment failures and issues in the issues log; schedules AV supplier for maintenance calls; coordinates periodic preventative maintenance shut down activities.Proactively identify any needs for backup equipment and work to implement solutions where possible.Qualifications :
Bachelor's degree in a related field, or commensurate specialized training, certification, or work experienceMinimum 3 - 5 years of work experience is idealExcellent customer service skills.Intermediate level technical troubleshooting skills.Ability to determine, evaluate, and diagnose advanced video-related connection issues and performance problems.Intermediate knowledge of AV infrastructure and field implementation, with a strong understanding of the relationship between audio, video, telecommunications technology components and software.Knowledge of using OBS to stream and produce live events.Knowledge of technology, webcams, cameras, and streaming software and platforms.Remain familiar with and able to troubleshoot all technical equipment related to live broadcast and streaming: Lighting, Audio & cameras.Excellent customer service skillsAbility to determine, evaluate, and diagnose advanced video-related connection issues and performance problemsKnowledge of using OBS to stream and produce live events, Knowledge of technology, webcams, cameras, and streaming software and platforms.
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.