Astreya Inc.
Onsite Studio Systems Administrator
Astreya Inc., San Francisco, California, United States, 94199
Onsite Studio Systems Administrator Apply
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.Locations: San Francisco, CATime Type: Full timePosted on: Posted YesterdayJob Requisition ID: R0009687What this Job Entails:The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution.Scope:Resolves a wide range of issues in creative waysSeasoned, experienced professional with a full understanding of their specialtyWorks on problems of a diverse scopeReceives little instruction on day to day work, general instruction on new assignmentsYour Roles and Responsibilities:Monitor ticket queue and IM channelsMonitor and participate in managing systems and infrastructureAccurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.Manage and resolve troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessaryMaintain contact with 3rd parties and represent the assigned team in a professional and courteous manner which complies with clients’ vendor code of conduct.Provide out of business hours support for any scheduled time sensitive upgradesProvide 24/7 on-call support for critical system’s outagesOther duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this positionRequired Qualifications/Skills:Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experienceNetworks with senior internal and external personnel in own area of expertiseDemonstrates good judgment in selecting methods and techniques for obtaining solutionsComfortable with building and managing various serversExperience with networking management, configurations and changesExperience with systems and networking troubleshooting to identify the root cause and fixesKnowledgeable about ticket systems and follow processesStrong communication and writing skillsPreferred Qualifications:Automation and scripting experiencePhysical Demand & Work Environment:Must have the ability to perform office-related tasks which may include prolonged sitting or standingMust have the ability to move from place to place within an office environmentMust be able to use a computerMust have the ability to communicate effectivelySome positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingersSalary Range:$27.47 - $43.38 USD (Hourly)Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees onlyDental provided through Cigna (DPPO & DHMO options)Nationwide Vision provided through VSPFlexible Spending Account for Health & Dependent CarePre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and CourseraCorporate Wellness ProgramEmployee Assistance ProgramWellness Days401k PlanBasic Life, Accidental Life, Supplemental Life InsuranceShort Term & Long Term DisabilityCritical Illness, Critical Hospital, and Voluntary Accident InsuranceTuition Reimbursement (available 6 months after start date, capped)Paid Time Off (accrued and prorated, maximum of 120 hours annually)Paid HolidaysAny other statutory leaves, paid time, or other fringe benefits required under state and federal law
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Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.Locations: San Francisco, CATime Type: Full timePosted on: Posted YesterdayJob Requisition ID: R0009687What this Job Entails:The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution.Scope:Resolves a wide range of issues in creative waysSeasoned, experienced professional with a full understanding of their specialtyWorks on problems of a diverse scopeReceives little instruction on day to day work, general instruction on new assignmentsYour Roles and Responsibilities:Monitor ticket queue and IM channelsMonitor and participate in managing systems and infrastructureAccurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.Manage and resolve troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessaryMaintain contact with 3rd parties and represent the assigned team in a professional and courteous manner which complies with clients’ vendor code of conduct.Provide out of business hours support for any scheduled time sensitive upgradesProvide 24/7 on-call support for critical system’s outagesOther duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this positionRequired Qualifications/Skills:Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experienceNetworks with senior internal and external personnel in own area of expertiseDemonstrates good judgment in selecting methods and techniques for obtaining solutionsComfortable with building and managing various serversExperience with networking management, configurations and changesExperience with systems and networking troubleshooting to identify the root cause and fixesKnowledgeable about ticket systems and follow processesStrong communication and writing skillsPreferred Qualifications:Automation and scripting experiencePhysical Demand & Work Environment:Must have the ability to perform office-related tasks which may include prolonged sitting or standingMust have the ability to move from place to place within an office environmentMust be able to use a computerMust have the ability to communicate effectivelySome positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingersSalary Range:$27.47 - $43.38 USD (Hourly)Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees onlyDental provided through Cigna (DPPO & DHMO options)Nationwide Vision provided through VSPFlexible Spending Account for Health & Dependent CarePre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and CourseraCorporate Wellness ProgramEmployee Assistance ProgramWellness Days401k PlanBasic Life, Accidental Life, Supplemental Life InsuranceShort Term & Long Term DisabilityCritical Illness, Critical Hospital, and Voluntary Accident InsuranceTuition Reimbursement (available 6 months after start date, capped)Paid Time Off (accrued and prorated, maximum of 120 hours annually)Paid HolidaysAny other statutory leaves, paid time, or other fringe benefits required under state and federal law
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