Sonesta International Hotels
Reservations and Sales/Marketing Coordinator
Sonesta International Hotels, Phila, Pennsylvania, United States, 19117
Reservations and Sales/Marketing Coordinator - R-0059747
DESCRIPTIONRESPONSIBILITIES Job Description Summary Supports the Director of Sales and Marketing in all hotel related marketing efforts that include Social Media and local advertising efforts This position will also be responsible for all on site Reservation daily * monthly tasks for both Group and Business Transient and manage all other related Reservation Duties Serve as on property social media Champion and work in conjunction with the Director of Sales and Marketing * FMM on design and production of planned marketing programs Position also supports the Sales Department along with assists with answering and routing phone calls * leads This position will also be responsible for all on site Reservation daily * monthly tasks for both Group and Business Transient
Job Description DUTIES AND RESPONSIBILITIES * Process all group reservation requests changes and cancellations received by phone fax email mail internally and through travel plannerscorporations Enter andor modify group block in system to ensure inventory stay dates cancellation policy deposit requirement and booking procedure are reflected correctly * Enter all rooming lists and set up billing * Balance inventory daily * Coordinate with Front Desk SupervisorMan on blocking of any VIPs or Suites * Run Daily Transaction report from FDC * Work with DOSM in daily Advertising needsapprovalsdesign conceptsdeadlines and liaison with the Ad Agency * Works with DOSM and FMM on Social Media plans daily weekly * monthly basis to ensure plans are implemented as planned for Hotel with daily promotions as needed * Work in conjunction with DOSM and Field Marketing Manager to monitors website and online promotionskeeping all current * Supports DOSM in all areas as requested * Ensure proper marketing materials are displayed throughout the hotel Example table top tents in Art Bar Sandwich Board in Art Bar * Run weekly pick up reports from Opera * Attend weekly pick up meeting and adjust blocks accordingly * Manage internal Blogger and Media Influencers * requests will need to be vetted by FMM * approval by GM * Meets with DOSM biweekly to discuss current * future marketing projects to include event planning both internally and externally * Act as Social Media Hotel Champion FacebookInstagram * postings * follow guidelines set forth by Corporate * Promote Art Bar Happy Hour parties through eblast and direct solicitation * Work in conjunction with FMM * DOSM * Maintain and update Cvent PCVB GPTMC and other websites that contained detailed hotel information and photos * Monthly eblast for Hotel as directed by DOSM * Assists with eblasts with Sales Team * Special Projects as assigned by DOSM * Send monthly Commission Report from FDC to Controller * cc DOSM * Complete monthly group commissions * submit for approval * processing * Maintains updates to email database as needed * Update Image Library as needed with latest photos * Update on Hold Media * quarterlyseasonally * Serve as Delphi Administrator * Research daily activity during times of discrepancies report discrepancies immediately and record actions taken * Must be aware of all upgrades new information andor procedures put into effect by Delphi and the Property Management Systems * Other duties may be assigned
QUALIFICATIONS AND REQUIREMENTS * Bachelors degree B A from fouryear college or university or one to two years related experience andor training or equivalent combination of education and experience * Must speak English fluently * Communication skills verbal and written are utilized a significant amount of time when interacting with others demonstrated ability to interact with guests employees and third parties that reflects highly on the hotel the brand and the Company * Must be proficient in Delphi OPERA Database software and Microsoft Office programs such as Outlook Word and EXCEL * Abil ty to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume Ability to apply concepts of basic algebra and geometry are required * Problem solving reasoning motivating and organizational abilities are used often
Additional Job InformationAnticipated Pay Range
Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families We offer a variety of benefits to our employees including * Medical Dental and Vision Insurance * Health Savings Account with Company Match * 401k Retirement Plan with Company Match * Paid Vacation and Sick Days * Sonesta Hotel Discounts * Educational Assistance * Paid Parental Leave * Company Paid Life Insurance * Company Paid Short Term and Long Term Disability Insurance * Various Employee Perks and Discounts * Hospital Indemnity * Critical Illness Insurance * Accident Insurance
Upon submitting your application please ensure you complete a full application in addition to attaching a resume Incomplete applications received will not be considered
Equal Opportunity Employerminoritiesfemalesveteransindividuals with disabilitiessexual orientationgender identity
DESCRIPTIONRESPONSIBILITIES Job Description Summary Supports the Director of Sales and Marketing in all hotel related marketing efforts that include Social Media and local advertising efforts This position will also be responsible for all on site Reservation daily * monthly tasks for both Group and Business Transient and manage all other related Reservation Duties Serve as on property social media Champion and work in conjunction with the Director of Sales and Marketing * FMM on design and production of planned marketing programs Position also supports the Sales Department along with assists with answering and routing phone calls * leads This position will also be responsible for all on site Reservation daily * monthly tasks for both Group and Business Transient
Job Description DUTIES AND RESPONSIBILITIES * Process all group reservation requests changes and cancellations received by phone fax email mail internally and through travel plannerscorporations Enter andor modify group block in system to ensure inventory stay dates cancellation policy deposit requirement and booking procedure are reflected correctly * Enter all rooming lists and set up billing * Balance inventory daily * Coordinate with Front Desk SupervisorMan on blocking of any VIPs or Suites * Run Daily Transaction report from FDC * Work with DOSM in daily Advertising needsapprovalsdesign conceptsdeadlines and liaison with the Ad Agency * Works with DOSM and FMM on Social Media plans daily weekly * monthly basis to ensure plans are implemented as planned for Hotel with daily promotions as needed * Work in conjunction with DOSM and Field Marketing Manager to monitors website and online promotionskeeping all current * Supports DOSM in all areas as requested * Ensure proper marketing materials are displayed throughout the hotel Example table top tents in Art Bar Sandwich Board in Art Bar * Run weekly pick up reports from Opera * Attend weekly pick up meeting and adjust blocks accordingly * Manage internal Blogger and Media Influencers * requests will need to be vetted by FMM * approval by GM * Meets with DOSM biweekly to discuss current * future marketing projects to include event planning both internally and externally * Act as Social Media Hotel Champion FacebookInstagram * postings * follow guidelines set forth by Corporate * Promote Art Bar Happy Hour parties through eblast and direct solicitation * Work in conjunction with FMM * DOSM * Maintain and update Cvent PCVB GPTMC and other websites that contained detailed hotel information and photos * Monthly eblast for Hotel as directed by DOSM * Assists with eblasts with Sales Team * Special Projects as assigned by DOSM * Send monthly Commission Report from FDC to Controller * cc DOSM * Complete monthly group commissions * submit for approval * processing * Maintains updates to email database as needed * Update Image Library as needed with latest photos * Update on Hold Media * quarterlyseasonally * Serve as Delphi Administrator * Research daily activity during times of discrepancies report discrepancies immediately and record actions taken * Must be aware of all upgrades new information andor procedures put into effect by Delphi and the Property Management Systems * Other duties may be assigned
QUALIFICATIONS AND REQUIREMENTS * Bachelors degree B A from fouryear college or university or one to two years related experience andor training or equivalent combination of education and experience * Must speak English fluently * Communication skills verbal and written are utilized a significant amount of time when interacting with others demonstrated ability to interact with guests employees and third parties that reflects highly on the hotel the brand and the Company * Must be proficient in Delphi OPERA Database software and Microsoft Office programs such as Outlook Word and EXCEL * Abil ty to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume Ability to apply concepts of basic algebra and geometry are required * Problem solving reasoning motivating and organizational abilities are used often
Additional Job InformationAnticipated Pay Range
Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families We offer a variety of benefits to our employees including * Medical Dental and Vision Insurance * Health Savings Account with Company Match * 401k Retirement Plan with Company Match * Paid Vacation and Sick Days * Sonesta Hotel Discounts * Educational Assistance * Paid Parental Leave * Company Paid Life Insurance * Company Paid Short Term and Long Term Disability Insurance * Various Employee Perks and Discounts * Hospital Indemnity * Critical Illness Insurance * Accident Insurance
Upon submitting your application please ensure you complete a full application in addition to attaching a resume Incomplete applications received will not be considered
Equal Opportunity Employerminoritiesfemalesveteransindividuals with disabilitiessexual orientationgender identity