Novartis Group Companies
AD, NPS Analytics - LEAP Operations
Novartis Group Companies, Tempe, Arizona, us, 85285
Job Description SummaryUp to 27 potential launches expected in the next 5 years at Novartis. The Novartis Patient Sup-port team is at the forefront of transforming how the industry helps patients get access to treatment. Do you want to be part of a team that puts patients first with a strong focus on reimagining patient-centric initiatives? We'd love to hear from you.One of the most important functions in today's pharmaceutical industry is patient services. As ease of accessing HCP prescribed medications has become more difficult, the ability of Pharma to build, design, implement, and run dynamic end-to-end patient support offerings has become absolutely critical to a patient's success.The Associate Director, NPS Analytics- Leap Operations will lead a team of analytics experts focusing on operational data in support primarily of the Patient Support Center (PSC). This role will require mastery of different data sources and analytical methods. Systems will include Google Analytics, Salesforce CRM and Marketing Cloud, AWS and Genesys, among others. This role will provide both real time and longer-term analytics to support the operations and plan-ning of the PSC.
Major Accountabilities* Strong understanding of patient access and reimbursement operations, including patient onboarding, co-pay, adherence and reimbursement services* Demonstrate deep understanding of the patient services internal and vendor landscape, including Benefit Investigation, Prior Authorization, Co-pay, patient & practice authoriza-tions, consent / opt-outs, and ongoing refill management solutions, for all product arche-types.* Define and oversee the implementation of an analytics roadmap for the Patient Support Center (PSC) that delivers operational reporting and analytics solutions for all stakeholders* Establish operational metrics, KPIs and power stats in partnership with the PSC teams, and oversee the development of operations dashboards that provides visibility into perfor-mance* Data storytelling to build a compelling narrative based on complex data and analytics that help influence and inform key strategic decisions for leadership* Drive decision making via a disciplined, hypothesis-driven approach and shape the findings into leadership presentations highlighting key actions* Drive operational effectiveness by creating root-cause analysis into programs and summa-rizing recommendations for PSC leadership* Champion new innovative analytical solutions (data science, artificial intelligence etc...) in operations to help deliver personalized and customized experience to our patients* Manage data vendor staff for timely delivery of reporting and analytics
Job DescriptionIdeal Background
(State the preferred education and experience level)
Education (minimum/desirable):Bachelor of Science degree requiredAdvanced degree (MS or MBA) preferred
Languages:
Fluent EnglishExperience:
5 + years of progressive analytics experience with demonstrated ability in leading and building data-driven teamsMinimum 2 years of experience in patient services and reimbursement operations, either in Pharma or at reimbursement HUBsDemonstrated experience of delivering real-time operational insights in Patient services and reimbursement operations, strongly preferred.Demonstrated ability into working with data from CRM platforms, telephony systems, electronic reimbursement systems, pharmacy, Co-pay etc.Demonstrated ability in championing the use of innovative data science solutions to drive change in operationsExperience analysing complex situations, integrating & synthesizing data from various sources, establishing a complete cohesive picture and delivering actionable insightsStrong communication skills and ability to translate technical information into simple insights for leadersExperience in driving results in a matrix organizationProven self-starter and ability to deliver strongly in a "hands-on" role
The ideal location for this role is Pheonix, AZ or East Hanover, NJ. Please note that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging to specific East Hanover for periodic live meetings will be at the employee's expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 20% travel.
Leadership CompetenciesLeadership, problem solving and decision makingAnalytical thinking, communication /teamwork, planning and organizingExcellent written and oral communication skills, including the ability to translate a complex reports and analysis easy to understand presentations; proven ability to effectively present results to internal clients up to the executive levelBusiness Acumen - ability to link multiple insights across brands and channels to generate insights, prioritize business questions and develop effective recommendationsLearning agility: ability to pick up new trends and learn quicklyDemonstrated partnering and influencing skills, stakeholder management, project management, people managementSolid understanding of analytics in the pharma and patient services industryCoaching and identifying process improvement opportunities
The pay range for this position at commencement of employment is expected to be between $144,000.00 and $216,000.00 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
EEO Statement:The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to
call
and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
careers/careers-research/notice-all-applicants-us-job-openings
Salary Range$144,000.00 - $216,000.00
Skills DesiredAgility, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Data Strategy, Digital Marketing, Marketing Strategy, Media Campaigns, Product Marketing, Project Management, Stakeholder Engagement, Stakeholder Management
Major Accountabilities* Strong understanding of patient access and reimbursement operations, including patient onboarding, co-pay, adherence and reimbursement services* Demonstrate deep understanding of the patient services internal and vendor landscape, including Benefit Investigation, Prior Authorization, Co-pay, patient & practice authoriza-tions, consent / opt-outs, and ongoing refill management solutions, for all product arche-types.* Define and oversee the implementation of an analytics roadmap for the Patient Support Center (PSC) that delivers operational reporting and analytics solutions for all stakeholders* Establish operational metrics, KPIs and power stats in partnership with the PSC teams, and oversee the development of operations dashboards that provides visibility into perfor-mance* Data storytelling to build a compelling narrative based on complex data and analytics that help influence and inform key strategic decisions for leadership* Drive decision making via a disciplined, hypothesis-driven approach and shape the findings into leadership presentations highlighting key actions* Drive operational effectiveness by creating root-cause analysis into programs and summa-rizing recommendations for PSC leadership* Champion new innovative analytical solutions (data science, artificial intelligence etc...) in operations to help deliver personalized and customized experience to our patients* Manage data vendor staff for timely delivery of reporting and analytics
Job DescriptionIdeal Background
(State the preferred education and experience level)
Education (minimum/desirable):Bachelor of Science degree requiredAdvanced degree (MS or MBA) preferred
Languages:
Fluent EnglishExperience:
5 + years of progressive analytics experience with demonstrated ability in leading and building data-driven teamsMinimum 2 years of experience in patient services and reimbursement operations, either in Pharma or at reimbursement HUBsDemonstrated experience of delivering real-time operational insights in Patient services and reimbursement operations, strongly preferred.Demonstrated ability into working with data from CRM platforms, telephony systems, electronic reimbursement systems, pharmacy, Co-pay etc.Demonstrated ability in championing the use of innovative data science solutions to drive change in operationsExperience analysing complex situations, integrating & synthesizing data from various sources, establishing a complete cohesive picture and delivering actionable insightsStrong communication skills and ability to translate technical information into simple insights for leadersExperience in driving results in a matrix organizationProven self-starter and ability to deliver strongly in a "hands-on" role
The ideal location for this role is Pheonix, AZ or East Hanover, NJ. Please note that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging to specific East Hanover for periodic live meetings will be at the employee's expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 20% travel.
Leadership CompetenciesLeadership, problem solving and decision makingAnalytical thinking, communication /teamwork, planning and organizingExcellent written and oral communication skills, including the ability to translate a complex reports and analysis easy to understand presentations; proven ability to effectively present results to internal clients up to the executive levelBusiness Acumen - ability to link multiple insights across brands and channels to generate insights, prioritize business questions and develop effective recommendationsLearning agility: ability to pick up new trends and learn quicklyDemonstrated partnering and influencing skills, stakeholder management, project management, people managementSolid understanding of analytics in the pharma and patient services industryCoaching and identifying process improvement opportunities
The pay range for this position at commencement of employment is expected to be between $144,000.00 and $216,000.00 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
EEO Statement:The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to
call
and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
careers/careers-research/notice-all-applicants-us-job-openings
Salary Range$144,000.00 - $216,000.00
Skills DesiredAgility, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Data Strategy, Digital Marketing, Marketing Strategy, Media Campaigns, Product Marketing, Project Management, Stakeholder Engagement, Stakeholder Management