UW Health
Medical Communications Supervisor
UW Health, Madison, Wisconsin, United States, 53717
Work Schedule :
This is a full time, 1.0 FTE position with hours primarily around Monday - Friday, 8:00 am - 5:00 pm with occasional evenings per operational need. You will work at 8501 Excelsior Drive in Madison, WI. Hours may vary based on the operational needs of the department.
Be part of something remarkable
Bring your leadership experience to the #1 hospital in Wisconsin!
We are seeking a
Medical Communications Supervisor
to:
Provide leadership to Critical Care Transport and Interfacility Transport communications staff.
Ensure department policies and procedures are current and relevant to the industry and meet CAMTS standards.
Promote compliance with Joint Commission, CAMTS, and other regulatory body standards through consistent rounding and performance of tracers and audits. Review, investigate, and follow up on patient concerns, Patient Safety Net (PSN) submissions, Infection Control, and Employee Health exposures.
Develop and maintain performance monitoring systems to ensure a high standard of practice is maintained throughout the program. Ensure a high standard of customer service is maintained and data is accurately captured and recorded.
Provide direct supervision of communications staff to include scheduling, payroll, mentorship, employee performance monitoring, and recruitment and selection of staff.
At UW Health, you will have
:
An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Access to UW Health's Wellness Options at Work that support employee/family well-being.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
Education :
Minimum - Associate's Degree in a relevant field.
Preferred - Bachelor's Degree in Business Management, Communications or Healthcare Administration.
Work Experience :
Minimum - Three (3) years of communication, leadership, and/or customer service experience.
Preferred - Five (5) or more years of relevant work practice, leadership, or supervisory experience.
Certifications :
Minimum - Certified Flight Communicator within 18 months of hire.
Our Commitment to Diversity, Equity and Inclusion
UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.
EOE, including disability/veterans.
UW Health Administrative Facilities
- UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.
View Full Job Description
UW Hospital and Clinics benefits
This is a full time, 1.0 FTE position with hours primarily around Monday - Friday, 8:00 am - 5:00 pm with occasional evenings per operational need. You will work at 8501 Excelsior Drive in Madison, WI. Hours may vary based on the operational needs of the department.
Be part of something remarkable
Bring your leadership experience to the #1 hospital in Wisconsin!
We are seeking a
Medical Communications Supervisor
to:
Provide leadership to Critical Care Transport and Interfacility Transport communications staff.
Ensure department policies and procedures are current and relevant to the industry and meet CAMTS standards.
Promote compliance with Joint Commission, CAMTS, and other regulatory body standards through consistent rounding and performance of tracers and audits. Review, investigate, and follow up on patient concerns, Patient Safety Net (PSN) submissions, Infection Control, and Employee Health exposures.
Develop and maintain performance monitoring systems to ensure a high standard of practice is maintained throughout the program. Ensure a high standard of customer service is maintained and data is accurately captured and recorded.
Provide direct supervision of communications staff to include scheduling, payroll, mentorship, employee performance monitoring, and recruitment and selection of staff.
At UW Health, you will have
:
An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Access to UW Health's Wellness Options at Work that support employee/family well-being.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
Education :
Minimum - Associate's Degree in a relevant field.
Preferred - Bachelor's Degree in Business Management, Communications or Healthcare Administration.
Work Experience :
Minimum - Three (3) years of communication, leadership, and/or customer service experience.
Preferred - Five (5) or more years of relevant work practice, leadership, or supervisory experience.
Certifications :
Minimum - Certified Flight Communicator within 18 months of hire.
Our Commitment to Diversity, Equity and Inclusion
UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.
EOE, including disability/veterans.
UW Health Administrative Facilities
- UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.
View Full Job Description
UW Hospital and Clinics benefits