PNC
Senior Communications Manager, People & Culture Communications
PNC, Cleveland, Ohio, us, 44101
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Communications Manager, People & Culture Communications within PNC's Marketing & Communications organization, you can be based in Pittsburgh, PA or one of the other Marketing & Communications locations listed.
The PNC Financial Services Group is seeking a Senior Communications Manager to join its Marketing and Corporate Communications department. The Senior Communications Manager will be part of the Employee & Executive Communications team, which includes Enterprise and Human Resources (HR) communications, as well as internal Audit, Finance, Legal, Risk, Regional Presidents Organization and CEO communications. The team also manages PNC’s corporate recognition programs.
The Senior Communications Manager will report to the Director of Employee & Executive Communications and lead a team of four talented recognition and HR communications team members.
What You’ll Do:
As Senior Communications Manager, you will work collaboratively across and beyond Marketing and Corporate Communications to:
• develop a People & Culture Communications strategy that leverages employee communications and corporate recognition programs, among other activations, to help educate, engage and empower employees to do their best work and be proud ambassadors of the PNC brand.
• identify opportunities to expand employee engagement communications and activations beyond existing corporate recognition programs to drive greater inclusion and consistency.
• serve as the executive communications lead for PNC’s chief human resources officer and provide internal communications support to other HR leaders.
• leverage employee engagement survey data, along with peer benchmarking and industry best practices, to help inform our communications and activations.
Who We Are:
We are a sophisticated and strategic marketing and communications team of approximately 300 employees who support business communications and marketing, regional communications and marketing, external and financial communications, employee and executive communications, corporate events, media production, paid media and brand strategy, among other areas. We are a passionate and high-performing group of individuals with diverse backgrounds and a shared commitment to developing and executing strategic communications and marketing who help protect and promote our brand and reputation, and drive the growth of our business. We uphold PNC’s values in everything we do and believe that the best teams are diverse, inclusive and collaborative.
About PNC:
The PNC Financial Services Group, Inc. (NYSE: PNC) is one of the largest diversified financial services institutions in the United States, with assets of $557 billion as of June 30, 2024. PNC is a coast-to-coast franchise with an extensive retail branch network and a presence in all of the country’s 30 largest markets. PNC also has strategic international offices in four countries outside the U.S. With roots going back to 1865, PNC provides retail banking, including residential mortgage, corporate and institutional banking, and asset management to individuals, institutions and businesses of all sizes.
Job Description
Establishes the strategic direction and oversees initiatives, materials, and staff priorities.
Develops communication strategies; plans, researches, and develops content for complex communications initiatives.
Identifies issues and opportunities, serves as trusted advisor to organization on all aspects of communication, and engages other parts of the organization to ensure strategic alignment, clarity, and accuracy of message.
Coordinates final review and approval before internal or external communications are released.
Leads teams, coaches, influences outcomes, and evaluates success as appropriate. Has people management responsibilities, may manage managers.
Consults and advises on communications strategies based on data-driven insights.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Branding, Change Management, Creative Process, Design Thinking, Digital Marketing, Media Relations, Prioritization, Strategic Communication Planning, Strategic Planning
Competencies
Copywriting and Editing, Decision Making and Critical Thinking, Effective Communications, Influencing, Media Channel Management, Organizational Communications, Planning: Tactical, Strategic
Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.
*For more information, please click on the following links:
Time Away from Work (https://www.pncbenefits.com/timeaway.html)
PNC Full-Time Benefits Summary
PNC Part-Time Benefits Summary (https://www.pncbenefits.com/ft-benefits-overview.html)
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Communications Manager, People & Culture Communications within PNC's Marketing & Communications organization, you can be based in Pittsburgh, PA or one of the other Marketing & Communications locations listed.
The PNC Financial Services Group is seeking a Senior Communications Manager to join its Marketing and Corporate Communications department. The Senior Communications Manager will be part of the Employee & Executive Communications team, which includes Enterprise and Human Resources (HR) communications, as well as internal Audit, Finance, Legal, Risk, Regional Presidents Organization and CEO communications. The team also manages PNC’s corporate recognition programs.
The Senior Communications Manager will report to the Director of Employee & Executive Communications and lead a team of four talented recognition and HR communications team members.
What You’ll Do:
As Senior Communications Manager, you will work collaboratively across and beyond Marketing and Corporate Communications to:
• develop a People & Culture Communications strategy that leverages employee communications and corporate recognition programs, among other activations, to help educate, engage and empower employees to do their best work and be proud ambassadors of the PNC brand.
• identify opportunities to expand employee engagement communications and activations beyond existing corporate recognition programs to drive greater inclusion and consistency.
• serve as the executive communications lead for PNC’s chief human resources officer and provide internal communications support to other HR leaders.
• leverage employee engagement survey data, along with peer benchmarking and industry best practices, to help inform our communications and activations.
Who We Are:
We are a sophisticated and strategic marketing and communications team of approximately 300 employees who support business communications and marketing, regional communications and marketing, external and financial communications, employee and executive communications, corporate events, media production, paid media and brand strategy, among other areas. We are a passionate and high-performing group of individuals with diverse backgrounds and a shared commitment to developing and executing strategic communications and marketing who help protect and promote our brand and reputation, and drive the growth of our business. We uphold PNC’s values in everything we do and believe that the best teams are diverse, inclusive and collaborative.
About PNC:
The PNC Financial Services Group, Inc. (NYSE: PNC) is one of the largest diversified financial services institutions in the United States, with assets of $557 billion as of June 30, 2024. PNC is a coast-to-coast franchise with an extensive retail branch network and a presence in all of the country’s 30 largest markets. PNC also has strategic international offices in four countries outside the U.S. With roots going back to 1865, PNC provides retail banking, including residential mortgage, corporate and institutional banking, and asset management to individuals, institutions and businesses of all sizes.
Job Description
Establishes the strategic direction and oversees initiatives, materials, and staff priorities.
Develops communication strategies; plans, researches, and develops content for complex communications initiatives.
Identifies issues and opportunities, serves as trusted advisor to organization on all aspects of communication, and engages other parts of the organization to ensure strategic alignment, clarity, and accuracy of message.
Coordinates final review and approval before internal or external communications are released.
Leads teams, coaches, influences outcomes, and evaluates success as appropriate. Has people management responsibilities, may manage managers.
Consults and advises on communications strategies based on data-driven insights.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Branding, Change Management, Creative Process, Design Thinking, Digital Marketing, Media Relations, Prioritization, Strategic Communication Planning, Strategic Planning
Competencies
Copywriting and Editing, Decision Making and Critical Thinking, Effective Communications, Influencing, Media Channel Management, Organizational Communications, Planning: Tactical, Strategic
Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.
*For more information, please click on the following links:
Time Away from Work (https://www.pncbenefits.com/timeaway.html)
PNC Full-Time Benefits Summary
PNC Part-Time Benefits Summary (https://www.pncbenefits.com/ft-benefits-overview.html)
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.