Manulife
Experience Design Lead(Mobile)
Manulife, Boston, Massachusetts, us, 02298
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Manulife Investment Management is the global brand for the global wealth and asset management (GWAM) segment of Manulife Financial Corporation. We draw on more than a century of financial stewardship and the full resources of our parent company to serve individuals, institutions, and retirement plan members worldwide, including the US, Canada, Europe and 11 markets in Asia.
We are working hard to not only change ourselves, but to reshape our industry. Our Mission is to make decisions easier and our customers' lives better. We are hard at work transforming our organization into a Digital Customer Leader – evolving our customer interactions into innovative, immersive, and highly functional digital experiences delivering high value. We’re also changing the way we work, foundational to our success is fostering a culture that is inclusive, high-performing, and makes our company a compelling place for talented people to join and build their careers. You will play a key role in helping drive this exciting transformation.
You will act as a key practitioner in the Experience Design practice delivering best-in-class solutions. You believe that the field of design can be used not only to improve the experiences of our customers, clients, advisors and sales partners, but also to drive tangible business results in adoption, growth, revenue and retention.
Our team is looking for a Mobile Experience Designer, to help create effortless mobile experiences that touch millions of Canadians & Americans every day.
In this role, you will help identify the right problems to solve and design elegant solutions through an iterative, data-informed process. You’ll have a balance of an analytical approach, strong creative vision, and knowledge of mobile app development. You’ll be a part of the larger Canadian Human-Centered Design team but embedded into a business unit where you’ll help craft the day-to-day mobile experience with the support of a small, tight-knit group of multi-functional designers.
You’ll also be part of a global team of designers and experience strategists at responsible for carrying projects through from early-stage discovery and research to execution., ensuring that the customer is at the heart of all business decisions we make.
Reporting to the Director, Experience Design this is a critical role that will drive day to day execution of our Experience Vision!
Key Accountabilities
Champion a human-centric mindset throughout the organization, advocating for the importance of empathy, research, and testing in the design process.
Experience Design responsibilities primarily focused on our Retirement App across both Android and iOS with some additional responsibilities across our Public & Secure Sites
Working closely with Product and Engineering to balance the right decisions for the product with the right decisions for the users
A part of the Experience Design team, working with your fellow designers, researchers and strategists to advance a customer-centric, omni-channel vision that solves our customers’ problems and enables trust and satisfaction in the mobile space
Ensuring every interaction, we deliver to our users utilizes inclusive design and meets accessibility standards
Considering customers interactions and journeys and act as an advocate for their constant improvement through accessible and inclusive design principles and implementation.
Conducting research with users, distilling the data and communicating insights
Working in an agile environment, enabling quick prototype-test-iterate cycles
Facilitating design conversations and articulating the rationale for design decisions
Contributing to the establishment and evolution of our mobile design system
Helping build our design practice, developing the craft and culture
Stay informed about industry trends, emerging technologies, and best practices in digital experience design, and leverage this knowledge to drive continuous innovation and improvement.
What are we looking for
5+ years of experience working as a mobile and/or UX designer
Work experience designing mobile applications for both Android and iOS and working knowledge of the development process including experience working with PWAs or Hybrid Mobile Apps
A deep understanding of end-to-end iterative digital experience design process, including how to validate user needs, create user flows, content modelling, wireframing and prototyping, user testing, and high-fidelity visuals.
Consistent record of delivering successful digital products and services in a financial services or similar industry.
Outstanding skills in research, analysis, communication and facilitation.
Experience collaborating in an agile environment across large and diverse partner groups
An ability to lead and prioritize multiple work steams in a time sensitive environment.
High proficiency in human-centered design principles, visual design theory and application, usability and accessibility.
Knowledge of Native design systems (Material 3 and Swift UI)
Experience with design systems.
Proficient in Figma (required) and familiarity with leading Design & Collaborations tool (e.g. Mural, usertesting.com)
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first cultureWe lead with our Values every day and bring them to life together.
Boundless opportunityWe create opportunities to learn and grow at every stage of your career.
Continuous innovationWe invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.
Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife
/John
Hancock
, we embrace our diversity. We strive to attract,
develop
and
retain
a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment,
retention, advancement
and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,
colour
, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to
provide
equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process
.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with
applicable laws and Manulife/John Hancock policies
. To request a reasonable accommodation in the application process, contact
.
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Toronto, Ontario
Salary range is expected to be between
$70,350.00 CAD - $117,250.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
Working Arrangement
Hybrid
Job Description
Manulife Investment Management is the global brand for the global wealth and asset management (GWAM) segment of Manulife Financial Corporation. We draw on more than a century of financial stewardship and the full resources of our parent company to serve individuals, institutions, and retirement plan members worldwide, including the US, Canada, Europe and 11 markets in Asia.
We are working hard to not only change ourselves, but to reshape our industry. Our Mission is to make decisions easier and our customers' lives better. We are hard at work transforming our organization into a Digital Customer Leader – evolving our customer interactions into innovative, immersive, and highly functional digital experiences delivering high value. We’re also changing the way we work, foundational to our success is fostering a culture that is inclusive, high-performing, and makes our company a compelling place for talented people to join and build their careers. You will play a key role in helping drive this exciting transformation.
You will act as a key practitioner in the Experience Design practice delivering best-in-class solutions. You believe that the field of design can be used not only to improve the experiences of our customers, clients, advisors and sales partners, but also to drive tangible business results in adoption, growth, revenue and retention.
Our team is looking for a Mobile Experience Designer, to help create effortless mobile experiences that touch millions of Canadians & Americans every day.
In this role, you will help identify the right problems to solve and design elegant solutions through an iterative, data-informed process. You’ll have a balance of an analytical approach, strong creative vision, and knowledge of mobile app development. You’ll be a part of the larger Canadian Human-Centered Design team but embedded into a business unit where you’ll help craft the day-to-day mobile experience with the support of a small, tight-knit group of multi-functional designers.
You’ll also be part of a global team of designers and experience strategists at responsible for carrying projects through from early-stage discovery and research to execution., ensuring that the customer is at the heart of all business decisions we make.
Reporting to the Director, Experience Design this is a critical role that will drive day to day execution of our Experience Vision!
Key Accountabilities
Champion a human-centric mindset throughout the organization, advocating for the importance of empathy, research, and testing in the design process.
Experience Design responsibilities primarily focused on our Retirement App across both Android and iOS with some additional responsibilities across our Public & Secure Sites
Working closely with Product and Engineering to balance the right decisions for the product with the right decisions for the users
A part of the Experience Design team, working with your fellow designers, researchers and strategists to advance a customer-centric, omni-channel vision that solves our customers’ problems and enables trust and satisfaction in the mobile space
Ensuring every interaction, we deliver to our users utilizes inclusive design and meets accessibility standards
Considering customers interactions and journeys and act as an advocate for their constant improvement through accessible and inclusive design principles and implementation.
Conducting research with users, distilling the data and communicating insights
Working in an agile environment, enabling quick prototype-test-iterate cycles
Facilitating design conversations and articulating the rationale for design decisions
Contributing to the establishment and evolution of our mobile design system
Helping build our design practice, developing the craft and culture
Stay informed about industry trends, emerging technologies, and best practices in digital experience design, and leverage this knowledge to drive continuous innovation and improvement.
What are we looking for
5+ years of experience working as a mobile and/or UX designer
Work experience designing mobile applications for both Android and iOS and working knowledge of the development process including experience working with PWAs or Hybrid Mobile Apps
A deep understanding of end-to-end iterative digital experience design process, including how to validate user needs, create user flows, content modelling, wireframing and prototyping, user testing, and high-fidelity visuals.
Consistent record of delivering successful digital products and services in a financial services or similar industry.
Outstanding skills in research, analysis, communication and facilitation.
Experience collaborating in an agile environment across large and diverse partner groups
An ability to lead and prioritize multiple work steams in a time sensitive environment.
High proficiency in human-centered design principles, visual design theory and application, usability and accessibility.
Knowledge of Native design systems (Material 3 and Swift UI)
Experience with design systems.
Proficient in Figma (required) and familiarity with leading Design & Collaborations tool (e.g. Mural, usertesting.com)
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first cultureWe lead with our Values every day and bring them to life together.
Boundless opportunityWe create opportunities to learn and grow at every stage of your career.
Continuous innovationWe invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.
Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife
/John
Hancock
, we embrace our diversity. We strive to attract,
develop
and
retain
a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment,
retention, advancement
and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,
colour
, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to
provide
equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process
.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with
applicable laws and Manulife/John Hancock policies
. To request a reasonable accommodation in the application process, contact
.
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Toronto, Ontario
Salary range is expected to be between
$70,350.00 CAD - $117,250.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.