Hearst Communications, Inc.
Content Development Director
Hearst Communications, Inc., Troy, Michigan, United States, 48083
The Content Development Director role at MOTOR delivers products on-time to quality standards leveraging resources under their supervision within multiple teams. The products delivered are comprised of parts, labor and service information for the automotive industry.
Increase your chances of an interview by reading the following overview of this role before making an application.The Content Development Director, through effective leadership, will oversee one or more teams who are responsible for the day-to-day team activities. This is a leadership position in which the incumbent manages projects, organizes and coordinates daily workflow of team members, and is responsible for team performance and human resource concerns. Duties include project management, coaching, training, and customer support.
Objectives of this Role
Align Content Development objectives with strategic goals of the organization
Develop and deliver automotive content according to requirements provided by Content Development leadership
Develop performance goals and operational plans to drive improvements in production efficiency and quality outputs
Manage team members to achieve goals and objectives
Maintain organizational awareness of Content Development activity and performance towards strategic goals
Ensure cross-functional communication and support with all functions, Product, Application Development, Sales & Finance
Daily and Monthly Responsibilities
Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
Directly manage staff of managers/supervisors & content analysts
Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
Provide regular reporting of team performance related to deliverables, productivity and quality
Meet or exceed Customer performance SLA’s
Update job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
Resolve problems and disseminate advisories and warnings
Maintain customer satisfaction by providing problem-solving resources
Achieve content development objectives by contributing information and recommendations to strategic plans and reviews.
Accomplish content development human resource objectives by recruiting, selecting, training, and coaching employees.
Build and maintain relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
Ability to travel as needed for conferences, events or customer visits (Up to 10%)
Required Skills and Qualifications
Bachelor’s degree or equivalent work experience
Minimum 10 years’ experience in a similar leadership role
Strong organizational, communication, and leadership skills, demonstrated by previous professional success
Automotive industry experience, including an understanding of vehicle components as it applies to parts and servicing at repair facilities
Excellent verbal and written communication skills
Demonstrates strategic thinking skills
Creates an environment of strong collaboration
Delegates and empowers effectively
Demonstrates experience in large scale change management initiatives
Drives Talent Development as a priority
Excellent presentation skills
High competency in project planning and execution
Effective negotiation skills in both internal and external settings
Effectively manages development workflow
Strong literacy in the use of Microsoft office applications interaction
Maintain calm under pressure
Strong decision-making skills
Influence without authority
Understanding of system design and data relationships
Preferred Qualifications
Experience in the automotive eco-system either in the Aftermarket, OEM or component supplier
Understanding of AutoCare standards used in the Aftermarket
Proven ability to develop innovative solutions for increased productivity
Data services delivery experience
Experience using Salesforce (or equivalent CRM) for delivery & customer support
Strong working knowledge of data analysis and performance metrics using business management software
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Increase your chances of an interview by reading the following overview of this role before making an application.The Content Development Director, through effective leadership, will oversee one or more teams who are responsible for the day-to-day team activities. This is a leadership position in which the incumbent manages projects, organizes and coordinates daily workflow of team members, and is responsible for team performance and human resource concerns. Duties include project management, coaching, training, and customer support.
Objectives of this Role
Align Content Development objectives with strategic goals of the organization
Develop and deliver automotive content according to requirements provided by Content Development leadership
Develop performance goals and operational plans to drive improvements in production efficiency and quality outputs
Manage team members to achieve goals and objectives
Maintain organizational awareness of Content Development activity and performance towards strategic goals
Ensure cross-functional communication and support with all functions, Product, Application Development, Sales & Finance
Daily and Monthly Responsibilities
Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
Directly manage staff of managers/supervisors & content analysts
Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
Provide regular reporting of team performance related to deliverables, productivity and quality
Meet or exceed Customer performance SLA’s
Update job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
Resolve problems and disseminate advisories and warnings
Maintain customer satisfaction by providing problem-solving resources
Achieve content development objectives by contributing information and recommendations to strategic plans and reviews.
Accomplish content development human resource objectives by recruiting, selecting, training, and coaching employees.
Build and maintain relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
Ability to travel as needed for conferences, events or customer visits (Up to 10%)
Required Skills and Qualifications
Bachelor’s degree or equivalent work experience
Minimum 10 years’ experience in a similar leadership role
Strong organizational, communication, and leadership skills, demonstrated by previous professional success
Automotive industry experience, including an understanding of vehicle components as it applies to parts and servicing at repair facilities
Excellent verbal and written communication skills
Demonstrates strategic thinking skills
Creates an environment of strong collaboration
Delegates and empowers effectively
Demonstrates experience in large scale change management initiatives
Drives Talent Development as a priority
Excellent presentation skills
High competency in project planning and execution
Effective negotiation skills in both internal and external settings
Effectively manages development workflow
Strong literacy in the use of Microsoft office applications interaction
Maintain calm under pressure
Strong decision-making skills
Influence without authority
Understanding of system design and data relationships
Preferred Qualifications
Experience in the automotive eco-system either in the Aftermarket, OEM or component supplier
Understanding of AutoCare standards used in the Aftermarket
Proven ability to develop innovative solutions for increased productivity
Data services delivery experience
Experience using Salesforce (or equivalent CRM) for delivery & customer support
Strong working knowledge of data analysis and performance metrics using business management software
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