PayPal
Content Designer: Developer Experiences
PayPal, Albany, New York, us, 12237
The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.Job Description Summary:We're looking for a Lead Content Designer to join an exciting team whose mission is to build relationships with developers and create a best-in-class developer portal with all the information and tools needed to integrate PayPal's payment options. This work will empower people to do more with their money and you'll be able to see the change you're making for our business and our customers firsthand.Job Description:At PayPal, Content Designers work side by side with Designers, Product Owners, Researchers,Marketers,Legal Partners, and othersto create user experiences that empower people and businesses around the world.What You Need to Know About the RoleWe're looking for a Lead Content Designer to join an exciting team whose mission is to build relationships with developers and create a best-in-class developer portal with all the information and tools needed to integrate PayPal's payment options. This work will empower people to do more with their money and you'll be able to see the change you're making for our business and our customers firsthand.This role is a good fit if you love using words to tell stories, to solve problems, and to make the world a better place. You're naturally curious, enjoy deeply exploring a problem/solution space together with brilliant partners, bringing unique value as a content strategist and UX writer to the table. You've designed experiences for developers, written for developers, or have been a developer yourself, so you understand SDKs, APIs, and technical language. You have an affinity for software engineering or software integrations. You enjoy building relationships with a wide variety of people across the company, are open to executive visibility and feedback, and you foster collaboration and share insights generously with the aim of building great products.Your Day to Day
Plan and write UX content for web and mobile experiences (across all touchpoints including navigation and userinterface copy, emails, in-app notifications, chatbots, and help).Collaborate with Design on page layout, interactions, and visual tone.Use data-driven insights about experience gaps and customer pain points to brainstorm and build proposed experience solutions.Drive the definition of a clear and actionable strategic direction for content in this problem/solution space.Coordinate and advise content designers on other teams to share context and clarity you've gleaned from customer research.Use data and research to evaluate your content's impact, and push for continuous improvement that showstangible results.
What You Need to Bring
5+ years professional writing experience for web or mobile content.Excellent, highly creative writing and critical-thinking skills.Experience working with content standards, such as style and voice and tone guidelines.At ease managing multiple projects, setting stakeholder expectations, workingindividually,and collaborating across teams.Experience in financial services, payments, B2B or B2C e-commerce is preferred.Experience writing for developers or technical writing experience is important.Bachelor's Degree or equivalent in English, Journalism, Communications, Marketing, Design, InformationScienceor related field preferred.
Additional Job Description:Subsidiary:PayPalTravel Percent:0-PayPal is committed to fair and equitable compensation practices.Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.The U.S. national annual pay range for this role is$99300 to $216040For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.Who We Are:Click Here to learn more about our culture and community.Commitment to Diversity and InclusionPayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.Belonging at PayPal:Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.Any general requests for consideration of your skills, please Join our Talent Community.We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.Notice to Applicants and Employees who reside within New York City. Click here to view the notice.
Minimum Salary: 99300.00 Maximum Salary: 216040.00 Salary Unit: Yearly
Plan and write UX content for web and mobile experiences (across all touchpoints including navigation and userinterface copy, emails, in-app notifications, chatbots, and help).Collaborate with Design on page layout, interactions, and visual tone.Use data-driven insights about experience gaps and customer pain points to brainstorm and build proposed experience solutions.Drive the definition of a clear and actionable strategic direction for content in this problem/solution space.Coordinate and advise content designers on other teams to share context and clarity you've gleaned from customer research.Use data and research to evaluate your content's impact, and push for continuous improvement that showstangible results.
What You Need to Bring
5+ years professional writing experience for web or mobile content.Excellent, highly creative writing and critical-thinking skills.Experience working with content standards, such as style and voice and tone guidelines.At ease managing multiple projects, setting stakeholder expectations, workingindividually,and collaborating across teams.Experience in financial services, payments, B2B or B2C e-commerce is preferred.Experience writing for developers or technical writing experience is important.Bachelor's Degree or equivalent in English, Journalism, Communications, Marketing, Design, InformationScienceor related field preferred.
Additional Job Description:Subsidiary:PayPalTravel Percent:0-PayPal is committed to fair and equitable compensation practices.Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.The U.S. national annual pay range for this role is$99300 to $216040For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.Who We Are:Click Here to learn more about our culture and community.Commitment to Diversity and InclusionPayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.Belonging at PayPal:Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.Any general requests for consideration of your skills, please Join our Talent Community.We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.Notice to Applicants and Employees who reside within New York City. Click here to view the notice.
Minimum Salary: 99300.00 Maximum Salary: 216040.00 Salary Unit: Yearly