JPMorgan Chase Bank, N.A.
Senior Content Designer
JPMorgan Chase Bank, N.A., Brooklyn, New York, United States, 11210
As a Content Design Senior Associate in the Design and Customer Experience organization, Connected Banking team, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services.
Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.
Job responsibilities
Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectivesCollaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audienceCreate content taxonomies to refine content organization and structure,incorporating user feedback and insights for continuous improvementAdopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiencesAnalyze content performance metrics,making data-driven recommendations for optimization and enhancement of user experiences
Identify and incorporate different kinds of data (research findings, analytics) into content strategyDeliver content components (UI language, product education, etc.) and lead content governance and approvals process
Required qualifications, capabilities, and skills
3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platformsExperience in creating content architectures, storytelling, and clear and concise writingDemonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly contentExperience with iterative design techniques, incorporating user feedback and insights for continuous improvementProficient technical literacy in content platforms and understanding their impact on user experienceAdaptive learner in new financial services products and offeringsPreferred qualifications, capabilities, and skills
Self-directed in both planning and structuring your effort, and executing with expected levels of quality; you don't need someone guiding you through the workPrior work involves collaboration within design teams (with other product designers, UX researchers, and content designers) and cross-functionally with product managers, and engineersExperience working with brand and copy standards, including style, voice and toneComfortable and confident when presenting work to cross-functional directorsThorough knowledge of English language, grammar, spelling, punctuation, and usage
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Base Pay/SalaryNew York,NY $104,500.00 - $145,000.00 / year; Brooklyn,NY $104,500.00 - $145,000.00 / year
Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.
Job responsibilities
Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectivesCollaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audienceCreate content taxonomies to refine content organization and structure,incorporating user feedback and insights for continuous improvementAdopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiencesAnalyze content performance metrics,making data-driven recommendations for optimization and enhancement of user experiences
Identify and incorporate different kinds of data (research findings, analytics) into content strategyDeliver content components (UI language, product education, etc.) and lead content governance and approvals process
Required qualifications, capabilities, and skills
3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platformsExperience in creating content architectures, storytelling, and clear and concise writingDemonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly contentExperience with iterative design techniques, incorporating user feedback and insights for continuous improvementProficient technical literacy in content platforms and understanding their impact on user experienceAdaptive learner in new financial services products and offeringsPreferred qualifications, capabilities, and skills
Self-directed in both planning and structuring your effort, and executing with expected levels of quality; you don't need someone guiding you through the workPrior work involves collaboration within design teams (with other product designers, UX researchers, and content designers) and cross-functionally with product managers, and engineersExperience working with brand and copy standards, including style, voice and toneComfortable and confident when presenting work to cross-functional directorsThorough knowledge of English language, grammar, spelling, punctuation, and usage
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Base Pay/SalaryNew York,NY $104,500.00 - $145,000.00 / year; Brooklyn,NY $104,500.00 - $145,000.00 / year