Mindlance
US - Staffing - UX Content Designer (Claims)
Mindlance, Boston, Massachusetts, us, 02298
Job Details:Job Title: UX Content DesignerLocation: Boston, MA (100% Remote)Duration: 12 MonthsPosition Type: Full-Time, Contract
Top Skills:
Figma, Mural, MS Office. Please include portfolio link on resume.
Primary Focus:
Improve the claims experience for internal and external audiences.
About the organization:The User Experience organization is on a mission to create extraordinary digital experiences that position our company to win big with our customers, agents, and prospects. We strive to provide the best digital quoting experience in the insurance industry and to make digital our primary channel for service and claims, delivering innovative experiences that exceed consumer and agent expectations.
About the team:You will join a small-but-mighty, 11-person team of UX content designers who each provide dedicated content support for different user journeys. This role's primary focus is to improve the small commercial quoting experience for our independent agent audience. This is a large audience, so you will have the opportunity to make a significant impact. We measure success by improvements to both user efficiency and satisfaction.
Responsibilities:
Collaborate with multiple roles
- You'll partner with product owners, product designers, engineers, analysts, researchers, and other content designers. You'll work closely with insurance product SME's to understand requirements.Identify content opportunities
- You'll use content strategy methods to find ways to improve the user experience through information architecture and the use of language.Write concise, effective content
- Your writing will adhere to guidelines for tone and voice, follow established standards and use language best practices for the given channel/medium.Continuously seek and integrate user feedback
- You'll evaluate UX effectiveness and determine where and how to optimize content.
Required Qualifications:
A Bachelor's degree in English, Communications, Journalism or a related field, or equivalent work experienceYou love collaborating and learning from people with different areas of expertiseYou've written content for digital applications (productivity app experience is a big plus)You know how to employ content strategy methods and tools like content audits, competitive assessments, quantitative analysis, gap analyses, user research, persona development, etc.You're analytical, and you love to synthesize complex informationYou have a portfolio of written work that demonstrates creativity, business impact and results
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Top Skills:
Figma, Mural, MS Office. Please include portfolio link on resume.
Primary Focus:
Improve the claims experience for internal and external audiences.
About the organization:The User Experience organization is on a mission to create extraordinary digital experiences that position our company to win big with our customers, agents, and prospects. We strive to provide the best digital quoting experience in the insurance industry and to make digital our primary channel for service and claims, delivering innovative experiences that exceed consumer and agent expectations.
About the team:You will join a small-but-mighty, 11-person team of UX content designers who each provide dedicated content support for different user journeys. This role's primary focus is to improve the small commercial quoting experience for our independent agent audience. This is a large audience, so you will have the opportunity to make a significant impact. We measure success by improvements to both user efficiency and satisfaction.
Responsibilities:
Collaborate with multiple roles
- You'll partner with product owners, product designers, engineers, analysts, researchers, and other content designers. You'll work closely with insurance product SME's to understand requirements.Identify content opportunities
- You'll use content strategy methods to find ways to improve the user experience through information architecture and the use of language.Write concise, effective content
- Your writing will adhere to guidelines for tone and voice, follow established standards and use language best practices for the given channel/medium.Continuously seek and integrate user feedback
- You'll evaluate UX effectiveness and determine where and how to optimize content.
Required Qualifications:
A Bachelor's degree in English, Communications, Journalism or a related field, or equivalent work experienceYou love collaborating and learning from people with different areas of expertiseYou've written content for digital applications (productivity app experience is a big plus)You know how to employ content strategy methods and tools like content audits, competitive assessments, quantitative analysis, gap analyses, user research, persona development, etc.You're analytical, and you love to synthesize complex informationYou have a portfolio of written work that demonstrates creativity, business impact and results
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.