Amazon
Strategic Accounts Communications Program Manager, Strategic Accounts
Amazon, San Francisco, California, United States, 94199
Description
Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. At AWS Central Technology, we are customer obsessed and passionate about revolutionizing and advancing our customer’s journey to the cloud.
Join a creative, diverse, and fun team who consistently delivers results. We are seeking an experienced, customer-obsessed, executive and employee communications manager to help effectively communicate the organization’s strategy and vision to our customers, employees, and stakeholders. In this role, you will be responsible for driving strategic communications, content, and events for the Central Technology team, including the planning quarterly all-hands, development of strategic messaging for internal and external presentations, building communications strategies in support of major initiatives, and providing editorial and writing support for significant business initiatives.
You work across business functions, regions and all levels of the organization to make sure our employees are a top of mind audience. You actively listen and employ data to craft what—and how—we communicate, shape, and amplify content to inform the AWS Industries team. We host events and forums to engage and inspire employees to create the best employee experience. We discover new ways to inform and entertain them, too.
This role requires exceptional verbal and written communication skills, strong attention to detail, and the ability to work backwards from ambiguous requirements to generate clear, concise communications – requiring frequent engagement with AWS leadership. In your career you must have demonstrated successful executive presence, excellent interpersonal skills, and a proven ability to influence others. The right candidate is extremely data-driven, thrives in a fast-paced, entrepreneurial environment, and has proven experience managing priorities and working effectively across a number of internal stakeholders.
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.
Key job responsibilities
Develop and implement the communication strategy for the Central Technology team.
Own the creation and delivery of compelling, executive-level presentation materials (slides, scripts, messaging documents, and customer stories) for AWS senior leadership at all speaking events.
Write compelling copy that captures readers’ attention across a variety of mediums and channels, and presentations that maintain the executive and organization brand voice and style.
Develop innovative internal communications, clear narratives, and tactics that engage organizational employees and leaders.
Earn trust, provide expert counsel, and effectively communicate with a wide range of internal stakeholders.
Exercise high judgment, particularly in narrow timeframes.
Drive content creation for executive keynotes, including internal Town Hall meetings, fireside chats, etc.
Collaborate effectively with senior executives, their leadership teams, marketing, sales and technical teams, to translate technical concepts into compelling stories that are brought to life through visuals, demos, and executive scripts.
Effectively develop and cultivate multi-channel communication strategy to share knowledge, wins, insights and create a community feel between our globally dispersed teams
Basic Qualifications
5+ years of program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Preferred Qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. At AWS Central Technology, we are customer obsessed and passionate about revolutionizing and advancing our customer’s journey to the cloud.
Join a creative, diverse, and fun team who consistently delivers results. We are seeking an experienced, customer-obsessed, executive and employee communications manager to help effectively communicate the organization’s strategy and vision to our customers, employees, and stakeholders. In this role, you will be responsible for driving strategic communications, content, and events for the Central Technology team, including the planning quarterly all-hands, development of strategic messaging for internal and external presentations, building communications strategies in support of major initiatives, and providing editorial and writing support for significant business initiatives.
You work across business functions, regions and all levels of the organization to make sure our employees are a top of mind audience. You actively listen and employ data to craft what—and how—we communicate, shape, and amplify content to inform the AWS Industries team. We host events and forums to engage and inspire employees to create the best employee experience. We discover new ways to inform and entertain them, too.
This role requires exceptional verbal and written communication skills, strong attention to detail, and the ability to work backwards from ambiguous requirements to generate clear, concise communications – requiring frequent engagement with AWS leadership. In your career you must have demonstrated successful executive presence, excellent interpersonal skills, and a proven ability to influence others. The right candidate is extremely data-driven, thrives in a fast-paced, entrepreneurial environment, and has proven experience managing priorities and working effectively across a number of internal stakeholders.
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.
Key job responsibilities
Develop and implement the communication strategy for the Central Technology team.
Own the creation and delivery of compelling, executive-level presentation materials (slides, scripts, messaging documents, and customer stories) for AWS senior leadership at all speaking events.
Write compelling copy that captures readers’ attention across a variety of mediums and channels, and presentations that maintain the executive and organization brand voice and style.
Develop innovative internal communications, clear narratives, and tactics that engage organizational employees and leaders.
Earn trust, provide expert counsel, and effectively communicate with a wide range of internal stakeholders.
Exercise high judgment, particularly in narrow timeframes.
Drive content creation for executive keynotes, including internal Town Hall meetings, fireside chats, etc.
Collaborate effectively with senior executives, their leadership teams, marketing, sales and technical teams, to translate technical concepts into compelling stories that are brought to life through visuals, demos, and executive scripts.
Effectively develop and cultivate multi-channel communication strategy to share knowledge, wins, insights and create a community feel between our globally dispersed teams
Basic Qualifications
5+ years of program or project management experience
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
Preferred Qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.