County of San Mateo, CA
Senior Information Technology Analyst (Departmental Promotional Only)
County of San Mateo, CA, San Mateo, California, United States, 94409
Salary :
$117,457.60 - $146,806.40 Annually
Location :
County of San Mateo, CA
Job Type:
Regular
Job Number:
V234P
Department:
Planning and Building
Opening Date:
07/26/2024
Closing Date:
8/9/2024 11:59 PM Pacific
Description
The Planning and Building Department is currently seeking well-qualified candidates for the position of
Senior Information Technology Analyst.
Under limited direction, provides complex technical analytical support to department information systems in two or more of the following general areas: application programming and/or application support, production, local area network and/or server support, desktop support; serves as technical advisor and liaison to vendors, contractors and department staff on system hardware and/or software products, services and issues; serves as project lead on system installation and/or software application development projects; and/or oversees the work of Information Technology Analysts and/or Technicians in a lead capacity.
DISTINGUISHING CHARACTERISTICSThis is the advanced journey-level technical analytical multi-disciplinary class in the professional departmental automation support series. Incumbents perform the most difficult and responsible duties, including provision of advanced analytical and programming support to departmental software applications, system operations, end-users and local area network administration. Incumbents are fully trained in all procedures related to assigned responsibilities. Incumbents in this classification perform responsible research and analysis to provide and implement technological and software solutions to business requirements. Due to variance in the size and staffing structures of County departments, incumbents may also be required to perform more routine technology and end user support activities.
Application programming and support duties include using a variety of programming languages to enhance existing software applications and to develop new applications that support user requirements; effective operation and maintenance of department-specific applications and complex databases; provision of user support and training and user group management. Production, local area network and/or server support duties typically include installation, troubleshooting, maintenance and production support for department servers and mid-range computers including hardware, operating system software and communication protocols. Desktop support duties typically include evaluation, installation, testing, troubleshooting, and maintenance of shrink-wrapped software support for department desktop workstations.
This classification is distinguished from the journey-level Information Technology Analyst by the level of responsibility assumed and the complexity of assigned duties and judgment required to ensure successful outcomes. Duties include provision of advanced technical and analytical support to system users; local network administration; leading assigned information systems and/or applications development projects; determining user requirements and preparing specifications for software enhancements or new applications, and/or developing applications to meet identified specifications; and/or assigning, monitoring and guiding the work of Information Technology Analysts and/or Technicians in a lead capacity.
Examples Of Duties
Duties may include, but are not limited to, the following:Serve as lead over some or all aspects of assigned information systems implementation and/or applications development or enhancement projects.Assign, oversee and guide the work of other information technology and analytical support staff in a lead capacity.Perform a variety of complex analytical duties in the design, development, implementation and maintenance of department information systems and applications.Analyze end-user technical requirements and recommend specific hardware, operating system and/or software application solutions to meet identified needs.Organize and staff application user groups to provide training on application use, identify future needs, and provide information to software vendors on application requirements.Prepare specifications for software enhancement or new application.Develop applications, including interactive WEB pages to meet identified specifications.Provide technical oversight in the design and maintenance of departmental websites and lead the design and implementation of web-based applications.Determine short and long range departmental system application needs for County services; plan software enhancements and changes to meet the needs of system users.Participate in departmental and County-wide systems planning activities; serve as liaison with information Services to ensure departmental needs are adequately addressed.Develop GIS applications, integrate data and maintain related databases.Perform geo-spatial database modeling and development, GIS data automation and validation, topological modeling, and quality control activities to assure the accuracy and integrity of geo-spatial data.Administer County policies and procedures to ensure security and integrity of all departmental databases; develop and recommend departmental GIS policies and procedures in accordance to industry standards and best practicesReview and evaluate the design of programs and databases to ensure the storage, security, selection, and retrieval of information is logical, orderly and user friendly; create, update, and modify production and other reports utilizing specific combinations of database information.Evaluate specialized database software systems, tools and vendor packages to determine the most effective product for departmental needs and priorities; consult with and oversee software and hardware vendors to solve product problems and/or customize package.Perform related duties as assigned.Technology Support Duties:Due to variances in departmental size and staffing structures, incumbents in this classification may also perform technical support activities that include, but are not limited to the following:May monitor database system performance and resource consumption for capacity and budget planning purposes; provide technical information, advisory assistance, and troubleshooting resources.May design and deploy system utilities and monitoring software to configure hosts/servers and develop and/or modify native operating system scripts to ensure robust system and application performance.May valuate and test system upgrades, Install, configure, maintain, troubleshoot and upgrade department software applications and troubleshoots hardware and software related problems.May evaluate new hardware and software products for use by department staff; and provide expert advice to users on software applications.May install and replace internal computer components such as memory, hard drives, sound devices, optical drives, disk or CD ROM drives and communications cards.May engineer and/or install new equipment or guide vendors doing the same; act as liaison between department users and vendors to insure that appropriate planning, scheduling and acceptance testing activities are performed; coordinate maintenance of departmental equipment with external vendors.May install, configure, troubleshoot, maintain and upgrade mid-range computers and related equipment; and replace internal servers and mid-range computer components.Qualifications
Education and ExperienceAny combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Education:
Graduation from a four-year college or equivalent technical certification with coursework in computer science, information systems or closely related field.
Experience:
Two years of full-time experience successfully performing technical and analytical duties to support automated system operations and related software applications.
Knowledge of:
Methods and techniques used in troubleshooting and maintaining computer hardware and software applications.Programming languages and operating systems.Data organization and access methods in automated systems.Operational characteristics of various hardware platforms, peripheral equipment and desktop applications, presentation graphics, client/server applications, communications protocols and intranet/internet.Record keeping and filing principles and practices.Job planning and prioritizing techniques for self and others.Principles and practices of leadership and mentoring.For the applications support areaOperations, purposes, and functions of the application being supported.Information needs and requirements of the systems users.For the database administration support areaDatabase design, implementation, maintenance, and integration techniques.Database troubleshooting and recovery procedures.Designated operating system design, techniques of programming, coding, programming languages, utilities, and command language.Database and data dictionary concepts, database file structures, and operating system interfaces.Quality control methods used to assure data accuracy and integrity.GIS system software applications and modeling techniquesFor the server/production support areaServer and mid-range computer hardware and software in use in the department and related communications systems.For the desktop support area
Computer networks and systems, their operation, support, development and migration.Computer hardware and software products in use on the department and across the industry.Skill/Ability to:
Provide advanced technical and analytical support to multiple users of broad based applications.Respond effectively to user problems and needs.Analyze operational and systems problems, evaluate alternatives and reach sound conclusions.Evaluate, recommend, develop, implement, test and install software applications.Monitor, troubleshoot and maintain local area networks and local portions of wide area networks.Organize work, set priorities for self and others and meet critical deadlines.Use initiative and sound independent judgment within established procedural guidelines to support automation systems.Prepare clear, concise and accurate documentation, instructions, correspondence and other written materials.Maintain accurate records and files.Communicate effectively, orally and in writing, with both technical and non-technical personnel.Establish and maintain effective working relationships with those contacted in the course of the work.Physical Requirements
Walks, sits and reaches by extending hands and arms in any direction on a consistent and daily basis; stoops, kneels, crouches, and crawls on an occasional basis.Uses finger dexterity to pick, pinch and type; grasps objects with fingers and palms; and perceives attributes of objects by touch on a consistent and daily basis.Communicates verbally by listening and talking on a consistent and daily basis.Dependent upon assignment, frequently uses upper extremities to exert force to push and pull objects weighing up to75 pounds and frequently lifts and carries items weighing up to 50 pounds.
Note:
Individuals who do not meet these physical requirements due to disability will be reviewed on a case-by-case basis.
Application/Examination
Departmental Promotional Only.
Only current San Mateo County employees in the Planning and Building Department with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help, or temporary position prior to the final filing date may apply.
Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
The examination process will consist of an application screening based on the candidates' application and responses to the supplemental questions (weight: pass/fail). Candidates who pass the application screening may be invited to a panel interview (weight:100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
IMPORTANT:
Applications for this position will only be accepted online.
If you are currently on the County's website, you may click the "Apply"
button. If you are not on the County's website, please go to
http://jobs.smcgov.org
to apply.
TENTATIVE RECRUITMENT SCHEDULEFinal Filing Date: Friday, August 9, 2024, 11:59 PM PSTApplication Screening: August 13 - 16, 2024Civil Service Panel Interview: August 22 and/or 23, 2024
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. San Mateo County is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.
Analyst: Sedrick Dixon (07262024) (Senior Information Technology Analyst - V234)
Please visit for a complete listing of all benefits for this classification.
Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.
NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws.
As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.
County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.
01
IMPORTANT:
Applicants for this position are required to submit responses to the following supplemental questions. Your responses will give us additional information about your background and experience related to this position and will be used in the selection process.
Be concise and specific. Neatness, clarity of expression, grammar, spelling and ability to follow instructions will be considered in the evaluation process.
A resume will not be accepted as a substitute for your responses to these questions.
I have read and understand these instructions.
02
This is a
Departmental Promotional Only
recruitment. Only employees in the Planning and Building Department of the County San Mateo with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/term position prior to the final filing date may apply.
Do you meet this requirement?
(A "No" answer will disqualify you from this recruitment.)
YesNo
03
Describe in detail how your education and work experience qualify you for the Senior Information Technology Analyst position.
Be specific about where you gained the experience, duties and responsibilities you performed, and how long you worked in that capacity.
Include any relevant certifications, trainings or classes you have attended, and any special projects you have completed that have provided you with the skills and knowledge required for this position.
04
Provide an example of a technical solution of any scope (staff request, project work, etc) that you personally designed, tested, and implemented.
What problem were you trying to solve? What innovations did you use in your approach? What testing did you perform? How did the audience (users, staff) respond to the solution?
05
Describe a complex project you managed. Be specific about the goals of the project, the project timeline, the number and type of systems involved, and the technical work needed. How did you communicate with collaborators, adjust to unexpected events, and manage communication to stakeholders? What was the outcome?
Required Question
$117,457.60 - $146,806.40 Annually
Location :
County of San Mateo, CA
Job Type:
Regular
Job Number:
V234P
Department:
Planning and Building
Opening Date:
07/26/2024
Closing Date:
8/9/2024 11:59 PM Pacific
Description
The Planning and Building Department is currently seeking well-qualified candidates for the position of
Senior Information Technology Analyst.
Under limited direction, provides complex technical analytical support to department information systems in two or more of the following general areas: application programming and/or application support, production, local area network and/or server support, desktop support; serves as technical advisor and liaison to vendors, contractors and department staff on system hardware and/or software products, services and issues; serves as project lead on system installation and/or software application development projects; and/or oversees the work of Information Technology Analysts and/or Technicians in a lead capacity.
DISTINGUISHING CHARACTERISTICSThis is the advanced journey-level technical analytical multi-disciplinary class in the professional departmental automation support series. Incumbents perform the most difficult and responsible duties, including provision of advanced analytical and programming support to departmental software applications, system operations, end-users and local area network administration. Incumbents are fully trained in all procedures related to assigned responsibilities. Incumbents in this classification perform responsible research and analysis to provide and implement technological and software solutions to business requirements. Due to variance in the size and staffing structures of County departments, incumbents may also be required to perform more routine technology and end user support activities.
Application programming and support duties include using a variety of programming languages to enhance existing software applications and to develop new applications that support user requirements; effective operation and maintenance of department-specific applications and complex databases; provision of user support and training and user group management. Production, local area network and/or server support duties typically include installation, troubleshooting, maintenance and production support for department servers and mid-range computers including hardware, operating system software and communication protocols. Desktop support duties typically include evaluation, installation, testing, troubleshooting, and maintenance of shrink-wrapped software support for department desktop workstations.
This classification is distinguished from the journey-level Information Technology Analyst by the level of responsibility assumed and the complexity of assigned duties and judgment required to ensure successful outcomes. Duties include provision of advanced technical and analytical support to system users; local network administration; leading assigned information systems and/or applications development projects; determining user requirements and preparing specifications for software enhancements or new applications, and/or developing applications to meet identified specifications; and/or assigning, monitoring and guiding the work of Information Technology Analysts and/or Technicians in a lead capacity.
Examples Of Duties
Duties may include, but are not limited to, the following:Serve as lead over some or all aspects of assigned information systems implementation and/or applications development or enhancement projects.Assign, oversee and guide the work of other information technology and analytical support staff in a lead capacity.Perform a variety of complex analytical duties in the design, development, implementation and maintenance of department information systems and applications.Analyze end-user technical requirements and recommend specific hardware, operating system and/or software application solutions to meet identified needs.Organize and staff application user groups to provide training on application use, identify future needs, and provide information to software vendors on application requirements.Prepare specifications for software enhancement or new application.Develop applications, including interactive WEB pages to meet identified specifications.Provide technical oversight in the design and maintenance of departmental websites and lead the design and implementation of web-based applications.Determine short and long range departmental system application needs for County services; plan software enhancements and changes to meet the needs of system users.Participate in departmental and County-wide systems planning activities; serve as liaison with information Services to ensure departmental needs are adequately addressed.Develop GIS applications, integrate data and maintain related databases.Perform geo-spatial database modeling and development, GIS data automation and validation, topological modeling, and quality control activities to assure the accuracy and integrity of geo-spatial data.Administer County policies and procedures to ensure security and integrity of all departmental databases; develop and recommend departmental GIS policies and procedures in accordance to industry standards and best practicesReview and evaluate the design of programs and databases to ensure the storage, security, selection, and retrieval of information is logical, orderly and user friendly; create, update, and modify production and other reports utilizing specific combinations of database information.Evaluate specialized database software systems, tools and vendor packages to determine the most effective product for departmental needs and priorities; consult with and oversee software and hardware vendors to solve product problems and/or customize package.Perform related duties as assigned.Technology Support Duties:Due to variances in departmental size and staffing structures, incumbents in this classification may also perform technical support activities that include, but are not limited to the following:May monitor database system performance and resource consumption for capacity and budget planning purposes; provide technical information, advisory assistance, and troubleshooting resources.May design and deploy system utilities and monitoring software to configure hosts/servers and develop and/or modify native operating system scripts to ensure robust system and application performance.May valuate and test system upgrades, Install, configure, maintain, troubleshoot and upgrade department software applications and troubleshoots hardware and software related problems.May evaluate new hardware and software products for use by department staff; and provide expert advice to users on software applications.May install and replace internal computer components such as memory, hard drives, sound devices, optical drives, disk or CD ROM drives and communications cards.May engineer and/or install new equipment or guide vendors doing the same; act as liaison between department users and vendors to insure that appropriate planning, scheduling and acceptance testing activities are performed; coordinate maintenance of departmental equipment with external vendors.May install, configure, troubleshoot, maintain and upgrade mid-range computers and related equipment; and replace internal servers and mid-range computer components.Qualifications
Education and ExperienceAny combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Education:
Graduation from a four-year college or equivalent technical certification with coursework in computer science, information systems or closely related field.
Experience:
Two years of full-time experience successfully performing technical and analytical duties to support automated system operations and related software applications.
Knowledge of:
Methods and techniques used in troubleshooting and maintaining computer hardware and software applications.Programming languages and operating systems.Data organization and access methods in automated systems.Operational characteristics of various hardware platforms, peripheral equipment and desktop applications, presentation graphics, client/server applications, communications protocols and intranet/internet.Record keeping and filing principles and practices.Job planning and prioritizing techniques for self and others.Principles and practices of leadership and mentoring.For the applications support areaOperations, purposes, and functions of the application being supported.Information needs and requirements of the systems users.For the database administration support areaDatabase design, implementation, maintenance, and integration techniques.Database troubleshooting and recovery procedures.Designated operating system design, techniques of programming, coding, programming languages, utilities, and command language.Database and data dictionary concepts, database file structures, and operating system interfaces.Quality control methods used to assure data accuracy and integrity.GIS system software applications and modeling techniquesFor the server/production support areaServer and mid-range computer hardware and software in use in the department and related communications systems.For the desktop support area
Computer networks and systems, their operation, support, development and migration.Computer hardware and software products in use on the department and across the industry.Skill/Ability to:
Provide advanced technical and analytical support to multiple users of broad based applications.Respond effectively to user problems and needs.Analyze operational and systems problems, evaluate alternatives and reach sound conclusions.Evaluate, recommend, develop, implement, test and install software applications.Monitor, troubleshoot and maintain local area networks and local portions of wide area networks.Organize work, set priorities for self and others and meet critical deadlines.Use initiative and sound independent judgment within established procedural guidelines to support automation systems.Prepare clear, concise and accurate documentation, instructions, correspondence and other written materials.Maintain accurate records and files.Communicate effectively, orally and in writing, with both technical and non-technical personnel.Establish and maintain effective working relationships with those contacted in the course of the work.Physical Requirements
Walks, sits and reaches by extending hands and arms in any direction on a consistent and daily basis; stoops, kneels, crouches, and crawls on an occasional basis.Uses finger dexterity to pick, pinch and type; grasps objects with fingers and palms; and perceives attributes of objects by touch on a consistent and daily basis.Communicates verbally by listening and talking on a consistent and daily basis.Dependent upon assignment, frequently uses upper extremities to exert force to push and pull objects weighing up to75 pounds and frequently lifts and carries items weighing up to 50 pounds.
Note:
Individuals who do not meet these physical requirements due to disability will be reviewed on a case-by-case basis.
Application/Examination
Departmental Promotional Only.
Only current San Mateo County employees in the Planning and Building Department with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help, or temporary position prior to the final filing date may apply.
Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
The examination process will consist of an application screening based on the candidates' application and responses to the supplemental questions (weight: pass/fail). Candidates who pass the application screening may be invited to a panel interview (weight:100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
IMPORTANT:
Applications for this position will only be accepted online.
If you are currently on the County's website, you may click the "Apply"
button. If you are not on the County's website, please go to
http://jobs.smcgov.org
to apply.
TENTATIVE RECRUITMENT SCHEDULEFinal Filing Date: Friday, August 9, 2024, 11:59 PM PSTApplication Screening: August 13 - 16, 2024Civil Service Panel Interview: August 22 and/or 23, 2024
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. San Mateo County is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.
Analyst: Sedrick Dixon (07262024) (Senior Information Technology Analyst - V234)
Please visit for a complete listing of all benefits for this classification.
Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.
NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws.
As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.
County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.
01
IMPORTANT:
Applicants for this position are required to submit responses to the following supplemental questions. Your responses will give us additional information about your background and experience related to this position and will be used in the selection process.
Be concise and specific. Neatness, clarity of expression, grammar, spelling and ability to follow instructions will be considered in the evaluation process.
A resume will not be accepted as a substitute for your responses to these questions.
I have read and understand these instructions.
02
This is a
Departmental Promotional Only
recruitment. Only employees in the Planning and Building Department of the County San Mateo with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/term position prior to the final filing date may apply.
Do you meet this requirement?
(A "No" answer will disqualify you from this recruitment.)
YesNo
03
Describe in detail how your education and work experience qualify you for the Senior Information Technology Analyst position.
Be specific about where you gained the experience, duties and responsibilities you performed, and how long you worked in that capacity.
Include any relevant certifications, trainings or classes you have attended, and any special projects you have completed that have provided you with the skills and knowledge required for this position.
04
Provide an example of a technical solution of any scope (staff request, project work, etc) that you personally designed, tested, and implemented.
What problem were you trying to solve? What innovations did you use in your approach? What testing did you perform? How did the audience (users, staff) respond to the solution?
05
Describe a complex project you managed. Be specific about the goals of the project, the project timeline, the number and type of systems involved, and the technical work needed. How did you communicate with collaborators, adjust to unexpected events, and manage communication to stakeholders? What was the outcome?
Required Question