Staples
Program Manager, Marketing Operations
Staples, Framingham, Massachusetts, us, 01704
Staples is business to business. You’re what binds us together.
Our marketing team is charged with an important task – sharing our Staples story. We use customer data and analytics to help us understand and improve our customers’ experiences, drive customer retention and encourage brand loyalty. Our team is diverse, with skillsets and responsibilities ranging from graphic design, content creation and performance marketing to internal communications and loyalty & rewards programs. We work together to provide expertise and guidance, so that the Staples brand is well represented in all areas.
What you’ll be doing:
Manage and develop a team of two project managers to ensure flawless project management & program execution, continuous improvements, and professional development
Oversee all dedicated and trigger email campaigns and programs, partnering closely with customer marketing and analytics teams to maximize effectiveness
Constantly assess and audit our current state of email production processes – look for efficiency gains, areas of automation opportunity, and cost savings
Track project status on a regular basis to ensure deadlines are met
Develop an elegant and efficient email process that is optimized and constantly evolves
Coordinate & disseminate email campaign performance & optimization recommendations
Help manage overall email operations budget and identify opportunities for cost efficiency
Act as key stakeholder in email service provider relationship
Model the professionalism & industriousness expected across the team
Educate the team on email best practices, tips & tricks to make their jobs easier and our emails better
What you bring to the table:
Results-oriented professional looking to make data-driven decisions to drive business
A collaborative leader that works hard to be inclusive both internally with associates and externally with other partners
Ready to bring innovative approaches to maximize the effectiveness of programs and teams
Previous enterprise-level email program experience
Ability to partner with various business units to foster collaboration and keep projects moving
Understanding of relational databases and utilizing customer data in marketing campaigns
Robust knowledge of email industry & best practices
Proactive and self-motivated work style with proven ability to manage multiple projects and get things done
What’s needed- Basic Qualifications
7+ years of hands-on experience executing marketing campaigns
What’s needed- Preferred Qualifications:
Bachelor's Degree or equivalent work experience
We Offer:
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits (https://careers.staples.com/Staples-Life/Benefits)
Staples is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.
Our marketing team is charged with an important task – sharing our Staples story. We use customer data and analytics to help us understand and improve our customers’ experiences, drive customer retention and encourage brand loyalty. Our team is diverse, with skillsets and responsibilities ranging from graphic design, content creation and performance marketing to internal communications and loyalty & rewards programs. We work together to provide expertise and guidance, so that the Staples brand is well represented in all areas.
What you’ll be doing:
Manage and develop a team of two project managers to ensure flawless project management & program execution, continuous improvements, and professional development
Oversee all dedicated and trigger email campaigns and programs, partnering closely with customer marketing and analytics teams to maximize effectiveness
Constantly assess and audit our current state of email production processes – look for efficiency gains, areas of automation opportunity, and cost savings
Track project status on a regular basis to ensure deadlines are met
Develop an elegant and efficient email process that is optimized and constantly evolves
Coordinate & disseminate email campaign performance & optimization recommendations
Help manage overall email operations budget and identify opportunities for cost efficiency
Act as key stakeholder in email service provider relationship
Model the professionalism & industriousness expected across the team
Educate the team on email best practices, tips & tricks to make their jobs easier and our emails better
What you bring to the table:
Results-oriented professional looking to make data-driven decisions to drive business
A collaborative leader that works hard to be inclusive both internally with associates and externally with other partners
Ready to bring innovative approaches to maximize the effectiveness of programs and teams
Previous enterprise-level email program experience
Ability to partner with various business units to foster collaboration and keep projects moving
Understanding of relational databases and utilizing customer data in marketing campaigns
Robust knowledge of email industry & best practices
Proactive and self-motivated work style with proven ability to manage multiple projects and get things done
What’s needed- Basic Qualifications
7+ years of hands-on experience executing marketing campaigns
What’s needed- Preferred Qualifications:
Bachelor's Degree or equivalent work experience
We Offer:
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits (https://careers.staples.com/Staples-Life/Benefits)
Staples is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.