Amazon
Marketing Operations Manager, AWS Americas Field Marketing
Amazon, San Jose, California, United States, 95199
Description
In this role, you will serve as a strategic partner to cross-functional teams, including field marketing, sales, lead management, and global marketing operations. You will spearhead continuous process improvements, drive execution excellence, and deliver measurable results. Your responsibilities will encompass program management oversight for lead handoff to the sales demand generation team for AWS across North America.
As a data-driven professional, you will have the opportunity to influence programs and shape the data analysis approach, ensuring that the team makes informed strategic decisions. You will play a pivotal role in enhancing the performance of the AWS Americas organization by developing and implementing policies, programs, training, and processes that increase team productivity, maximize return on investment, and elevate execution quality.
This position requires an analytical mindset, coupled with the ability to collaborate effectively across teams and stakeholders. You will have the chance to make a tangible impact by streamlining operations, optimizing processes, and driving continuous improvement within the dynamic AWS ecosystem.
Key job responsibilities
• Streamline lead handoff processes and oversee follow-up activities for major and globally-aligned prospecting programs
• Ensure seamless coordination and effective execution of lead nurturing campaigns across multiple channels and teams
• Develop and implement comprehensive Key Performance Indicators (KPIs) to measure success and drive continuous improvement
• Facilitate weekly Sprint meetings to monitor project progress, ensure adherence to timelines, and drive goal achievement
• Proactively identify and escalate issues to leadership, providing regular progress updates and actionable recommendations
• Develop intuitive reports and dashboards within Salesforce and Amazon QuickSight for enhanced visibility, comprehensive campaign effectiveness measurement, and real-time goal tracking
• Leverage statistical analysis models to predict trends, identify potential issues, and forecast future goal achievement
• Provide comprehensive onboarding and training to new employees on the lead flow process, ensuring effective utilization of marketing tools, reporting sources, and operational processes related to lead management and nurturing.
• Drive team-wide adoption of best practices, fostering a culture of continuous learning and process improvement
A day in the life
Your day-to-day activities will revolve around collaborating with internal stakeholders from field marketing, sales, lead management, and global marketing operations teams. You'll tackle challenges such as streamlining lead handoff processes, optimizing lead nurturing campaigns, and ensuring seamless execution of prospecting and demand generation programs. Your primary focus will be on the AWS Americas and Canada teams, working to enhance their productivity, campaign effectiveness, and goal attainment through data-driven insights, process improvements, and strategic planning. Additionally, you'll oversee marketing campaigns compliance and management, performance tracking, and foster a culture of continuous learning within these teams.
About the team
The AWS Marketing Operations Lead Flow Process (LFP) team is a customer-centric powerhouse, dedicated to creating seamless data flows that drive satisfaction and loyalty. We are the guardians of the Lead Flow Process and marketing attribution, enabling marketers to directly impact revenue growth. Data-driven decision-making is our mantra, relying on accurate data to inform strategies and measure impact. Cross-functional collaboration is key, fostering alignment with Sales, LMO/Lorem, WWRO, CRM, and IT teams for a consistent customer journey. As technology trailblazers, we embrace marketing automation, streamlining operations, and delivering personalized experiences. Our culture: continuous learning, innovation, and relentless pursuit of excellence.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
5+ years of program or project management experience
5+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Ability to thrives in a fast-paced environment, pivot quickly, and problem-solve
A team player – comfortable and motivated working in a collaborative environment, with the ability to build relationships with key stakeholders – field , global field , automation, and global teams
A team player – comfortable and motivated working in a collaborative environment, with the ability to build relationships with key stakeholders – field, global field, automation, and global teams
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
In this role, you will serve as a strategic partner to cross-functional teams, including field marketing, sales, lead management, and global marketing operations. You will spearhead continuous process improvements, drive execution excellence, and deliver measurable results. Your responsibilities will encompass program management oversight for lead handoff to the sales demand generation team for AWS across North America.
As a data-driven professional, you will have the opportunity to influence programs and shape the data analysis approach, ensuring that the team makes informed strategic decisions. You will play a pivotal role in enhancing the performance of the AWS Americas organization by developing and implementing policies, programs, training, and processes that increase team productivity, maximize return on investment, and elevate execution quality.
This position requires an analytical mindset, coupled with the ability to collaborate effectively across teams and stakeholders. You will have the chance to make a tangible impact by streamlining operations, optimizing processes, and driving continuous improvement within the dynamic AWS ecosystem.
Key job responsibilities
• Streamline lead handoff processes and oversee follow-up activities for major and globally-aligned prospecting programs
• Ensure seamless coordination and effective execution of lead nurturing campaigns across multiple channels and teams
• Develop and implement comprehensive Key Performance Indicators (KPIs) to measure success and drive continuous improvement
• Facilitate weekly Sprint meetings to monitor project progress, ensure adherence to timelines, and drive goal achievement
• Proactively identify and escalate issues to leadership, providing regular progress updates and actionable recommendations
• Develop intuitive reports and dashboards within Salesforce and Amazon QuickSight for enhanced visibility, comprehensive campaign effectiveness measurement, and real-time goal tracking
• Leverage statistical analysis models to predict trends, identify potential issues, and forecast future goal achievement
• Provide comprehensive onboarding and training to new employees on the lead flow process, ensuring effective utilization of marketing tools, reporting sources, and operational processes related to lead management and nurturing.
• Drive team-wide adoption of best practices, fostering a culture of continuous learning and process improvement
A day in the life
Your day-to-day activities will revolve around collaborating with internal stakeholders from field marketing, sales, lead management, and global marketing operations teams. You'll tackle challenges such as streamlining lead handoff processes, optimizing lead nurturing campaigns, and ensuring seamless execution of prospecting and demand generation programs. Your primary focus will be on the AWS Americas and Canada teams, working to enhance their productivity, campaign effectiveness, and goal attainment through data-driven insights, process improvements, and strategic planning. Additionally, you'll oversee marketing campaigns compliance and management, performance tracking, and foster a culture of continuous learning within these teams.
About the team
The AWS Marketing Operations Lead Flow Process (LFP) team is a customer-centric powerhouse, dedicated to creating seamless data flows that drive satisfaction and loyalty. We are the guardians of the Lead Flow Process and marketing attribution, enabling marketers to directly impact revenue growth. Data-driven decision-making is our mantra, relying on accurate data to inform strategies and measure impact. Cross-functional collaboration is key, fostering alignment with Sales, LMO/Lorem, WWRO, CRM, and IT teams for a consistent customer journey. As technology trailblazers, we embrace marketing automation, streamlining operations, and delivering personalized experiences. Our culture: continuous learning, innovation, and relentless pursuit of excellence.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
5+ years of program or project management experience
5+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Ability to thrives in a fast-paced environment, pivot quickly, and problem-solve
A team player – comfortable and motivated working in a collaborative environment, with the ability to build relationships with key stakeholders – field , global field , automation, and global teams
A team player – comfortable and motivated working in a collaborative environment, with the ability to build relationships with key stakeholders – field, global field, automation, and global teams
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.