City of Rochester, NY
Library Cloud Services Analyst - Open Competitive Exam
City of Rochester, NY, Rochester, New York, United States, 14600
Salary:
$69,673.00 - $91,867.00 Annually
Location :
Rochester, NY
Job Type:
Full-Time
Job Number:
24EOC23557-020
Department:
Various Departments
Opening Date:
08/01/2024
Closing Date:
8/31/2024 11:59 PM Eastern
General Description
Employees in this position, under supervision of senior staff members, work with internal customers to define business requirements and implement solutions using cloud-based collaborative productivity tools currently the Microsoft 365 platform. They are responsible for creating user accounts, assigning licensing, and helping library staff learn and adopt these tools to complete their daily operational tasks efficiently and effectively. They should be able to diagnose routine problems, resolve low- to medium-complexity technical issues, and have the patience to communicate with a variety of interdisciplinary teams and users.Typical Work Activities
Supports the adoption, implementation and maintenance of Microsoft 365 services and other cloud-based productivity tools by assisting with in-person and virtual trainings for staff;Creates new accounts; administers licenses for the platform; troubleshoots and resolves low- to medium-complexity technical issues on the platform;Serves as a Subject Matter Expert for the SharePoint application and other content management systemsSupports multi-year IT strategy for projects, upgrades, and trainings for the Microsoft 365 platform and other web services, including strategic planning and timeline, project management, and implementation;Gathers business requirements from end users for solutions configured using the Microsoft 365 platform and other cloud solutions;Documents operational processes and ensures user knowledge base is accurate and kept up to date;Formulates, creates and maintains Office 365 SharePoint sites; interfacing with other IT staff for support, maintains a highly secure system through proper configuration and system access monitoring;Assists with the migration of data into the Microsoft 365 environment;Supports system backup and disaster recovery processes;Assists other team members and business site owners with the implementation of new process automation solutions and provides day-to-day operations support.Skills in personal organization and the ability to participate in multiple concurrent projects;Ability to conduct effective technical trainings for non-technical audiences;Ability to participate in a highly technical environment;Ability to write procedures and work instructions;Ability to effectively communicate with internal and external customers/vendors;Ability to gather requirements, analyze business problems, automate business processes and implement application system solutions.Knowledge of and experience with Microsoft 365 applications and platform administration;Knowledge of SharePoint Framework (SPFx);Knowledge of WordPress, C#, PHP, HTML, XML, CSS, JavaScript, jQuery, Python and MySQ;Knowledge of system development life cycle (SDLC)methods and processes;Ability to create and apply SSL certificates;Ability to configure basic components within Azure AD;Ability to design, build, deploy, and manage solutions in Microsoft 365;Skills in written and verbal communication, with the ability to present to all levels of the organization.
Minimum Qualifications
Associates degree in Information Technology, Computer Science, or closely related field AND three (3) years of work experience administering Microsoft 365 platform/ applications
ORBachelor's degree in Information Technology, Computer Science, or closely related field AND one (1) year of work experience administering Microsoft 365 platform/ applications
ORBachelor's degree AND two (2) years of work experience administering Microsoft 365 platform/ applications.
Exam Information
Scope of the Examination:
The examination will consist of a rated evaluation of training and experience.
Test Description for: Library Cloud Services Analyst
Examination Number: 24EOC23557-020
Rated Evaluation of Training and Experience
You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas:
- Computer Programming- Help Desk- User Support- Data Communications- Business/Systems Analysis- Web Site Development- Microcomputer Repair
For full-time employees:The City of Rochester offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
For less-than full-time employees:The City of Rochester offers numerous growth opportunities to include the potential to transition into full-time, permanent employment.
$69,673.00 - $91,867.00 Annually
Location :
Rochester, NY
Job Type:
Full-Time
Job Number:
24EOC23557-020
Department:
Various Departments
Opening Date:
08/01/2024
Closing Date:
8/31/2024 11:59 PM Eastern
General Description
Employees in this position, under supervision of senior staff members, work with internal customers to define business requirements and implement solutions using cloud-based collaborative productivity tools currently the Microsoft 365 platform. They are responsible for creating user accounts, assigning licensing, and helping library staff learn and adopt these tools to complete their daily operational tasks efficiently and effectively. They should be able to diagnose routine problems, resolve low- to medium-complexity technical issues, and have the patience to communicate with a variety of interdisciplinary teams and users.Typical Work Activities
Supports the adoption, implementation and maintenance of Microsoft 365 services and other cloud-based productivity tools by assisting with in-person and virtual trainings for staff;Creates new accounts; administers licenses for the platform; troubleshoots and resolves low- to medium-complexity technical issues on the platform;Serves as a Subject Matter Expert for the SharePoint application and other content management systemsSupports multi-year IT strategy for projects, upgrades, and trainings for the Microsoft 365 platform and other web services, including strategic planning and timeline, project management, and implementation;Gathers business requirements from end users for solutions configured using the Microsoft 365 platform and other cloud solutions;Documents operational processes and ensures user knowledge base is accurate and kept up to date;Formulates, creates and maintains Office 365 SharePoint sites; interfacing with other IT staff for support, maintains a highly secure system through proper configuration and system access monitoring;Assists with the migration of data into the Microsoft 365 environment;Supports system backup and disaster recovery processes;Assists other team members and business site owners with the implementation of new process automation solutions and provides day-to-day operations support.Skills in personal organization and the ability to participate in multiple concurrent projects;Ability to conduct effective technical trainings for non-technical audiences;Ability to participate in a highly technical environment;Ability to write procedures and work instructions;Ability to effectively communicate with internal and external customers/vendors;Ability to gather requirements, analyze business problems, automate business processes and implement application system solutions.Knowledge of and experience with Microsoft 365 applications and platform administration;Knowledge of SharePoint Framework (SPFx);Knowledge of WordPress, C#, PHP, HTML, XML, CSS, JavaScript, jQuery, Python and MySQ;Knowledge of system development life cycle (SDLC)methods and processes;Ability to create and apply SSL certificates;Ability to configure basic components within Azure AD;Ability to design, build, deploy, and manage solutions in Microsoft 365;Skills in written and verbal communication, with the ability to present to all levels of the organization.
Minimum Qualifications
Associates degree in Information Technology, Computer Science, or closely related field AND three (3) years of work experience administering Microsoft 365 platform/ applications
ORBachelor's degree in Information Technology, Computer Science, or closely related field AND one (1) year of work experience administering Microsoft 365 platform/ applications
ORBachelor's degree AND two (2) years of work experience administering Microsoft 365 platform/ applications.
Exam Information
Scope of the Examination:
The examination will consist of a rated evaluation of training and experience.
Test Description for: Library Cloud Services Analyst
Examination Number: 24EOC23557-020
Rated Evaluation of Training and Experience
You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas:
- Computer Programming- Help Desk- User Support- Data Communications- Business/Systems Analysis- Web Site Development- Microcomputer Repair
For full-time employees:The City of Rochester offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
For less-than full-time employees:The City of Rochester offers numerous growth opportunities to include the potential to transition into full-time, permanent employment.