MGM Resorts International
Marketing Executive - Korean Marketing
MGM Resorts International, Las Vegas, Nevada, us, 89105
THE JOB:It is the primary responsibility of the Marketing Executive is to assist in maintaining the property's casino customer base while expediting processes to ensure excellent customer service. The Marketing Executive will use appropriate judgment to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures.THE DAY-TO-DAY:Evaluate customers' casino activity to provide corresponding incentives and may have authorization to approve minimum number of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts).
Assist in maintaining and developing property's customer base through meeting and interacting with customers.
Ensure customers from assigned regions are greeted upon check-in & check-out and provides personalized service throughout their stay to the satisfaction of the customer.
Process customers' reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems. If authorized, grant marker authorization limits to qualifying customers.
Attend special event functions when appropriate to promote marketing efforts and greet customers.
Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Resolve customer disputes and complaints to the satisfaction of the customer and the company.
Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.
WHAT YOU WILL NEED:A bachelor's degree or equivalent experience.
At least one (1) year of prior relevant experience as a casino host or in a similar customer-facing role within a casino environment.
Effective communication in the language for the assigned region:
Korean .
A valid NV Gaming Registration.
WHAT CAN HELP YOU STAND OUT:Prior experience in hotel operations, casino marketing, VIP services or table games.
Experience managing a book of business with a significant number of clients or accounts.
Assist in maintaining and developing property's customer base through meeting and interacting with customers.
Ensure customers from assigned regions are greeted upon check-in & check-out and provides personalized service throughout their stay to the satisfaction of the customer.
Process customers' reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems. If authorized, grant marker authorization limits to qualifying customers.
Attend special event functions when appropriate to promote marketing efforts and greet customers.
Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Resolve customer disputes and complaints to the satisfaction of the customer and the company.
Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.
WHAT YOU WILL NEED:A bachelor's degree or equivalent experience.
At least one (1) year of prior relevant experience as a casino host or in a similar customer-facing role within a casino environment.
Effective communication in the language for the assigned region:
Korean .
A valid NV Gaming Registration.
WHAT CAN HELP YOU STAND OUT:Prior experience in hotel operations, casino marketing, VIP services or table games.
Experience managing a book of business with a significant number of clients or accounts.