San Francisco Public Utilities Commission
Director of Communications - External Affairs - SFPUC (0941) - (148909)
San Francisco Public Utilities Commission, San Francisco, California, United States, 94199
Company Description
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City's hiring process here: https://careers.sf.gov/knowledge/process/
Application Opening: Friday, August 2, 2024
Application Filing Deadline: Friday, August 16, 2024
Recruitment ID: PBT-0941-148909
Annual Salary: $187,070- $238,810 (Range A)
While this is the normal annual salary range for the position, appointment above the maximum of the normal salary range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range.
ABOUT THE SFPUC
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight San Francisco Bay Area counties serving more than 2.7 million customers - 24 hours per day, 365 days per year.
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov/
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc
ABOUT THE SFPUC'S EXTERNAL AFFAIRS BUREAU
Under the leadership of the Assistant General Manager, the External Affairs Bureau is responsible for disseminating the policies and programs of our agency to stakeholder groups including our commissioners, elected officials, the media, businesses, community organizations, residents, and employees. We advocate on behalf of the agency by conveying the core messages of the agency clearly and engaging through a timely and transparent process. Our goal is to improve awareness and understanding of the agency's mission, build long-term partnerships, and strengthen the common identity of our employees.
External Affairs is supported by and organized into the following major divisions:
Community Benefits (CB)
Communications (COMM)
Policy and Government Affairs (PGA)
Strategy, Planning, and Innovation (SPI)
ROLE DESCRIPTION
The Director of Communications leads all communications for the SFPUC and will directly manage all functions and activities of the Communications Division within the External Affairs Bureau. They are responsible for setting organizational policies, priorities, and objectives for the Communications division; providing leadership and direction in developing new communications programs; and directing and coordinating a comprehensive public and internal communications program. As part of the External Affairs Management Team, the Communications Director will be expected to function at the highest level of management and provide highly specialized professional functions within the Bureau and Agency. The position will work directly with the External Affairs Directors to refine the Bureau's strategies, planning processes, and implementation methods for maximizing positive public and stakeholder relations. In addition, the Communications Director works directly with the SFPUC Executive Team and the Mayor's Office to provide leadership and strategy on highly visible communications matters.
Essential duties of this position include, but are not limited to, the following:
Develop key strategies for all communications across the Agency.
Ensure high quality work is produced by the Communications Division.
Work closely with the SFPUC Executive Team on media related issues.
Manage, motivate, and ensure accountability amongst Communications Division.
Manage communications consultants and contracts and ensure capital project communications strategies and efforts are aligned with Agency communications goals and outcomes.
Provide support to AGM's high priority projects and initiatives and provide guidance to the AGM and EA Management Team on a variety of public relations and strategic communications issues.
Develop and approve key strategies for all the communications efforts across the Agency.
Manage and support interrelated communication programs and projects to meet Agency's overall objectives.
Identify opportunities to positively position the Agency within the public realm using media, etc.
Develop and deliver effective messages to support organizational needs.
Ensure that the organizational structure within the Communications Division is aligned to deliver high quality service to the Agency.
The 0941 Manager VI, Director of Communications will perform other related duties and responsibilities as assigned.
Nature of Work:
May be required to work nights and/or weekends.
Working Relationships:
This position will work closely with the General Manager, Deputy General Manager, Assistant General Managers, Communications staff and media.
MINIMUM QUALIFICATIONS:
Education:
Possession of baccalaureate degree from accredited university or college preferably in Communications, Media, Journalism, Public Relations, Advertising, Marketing, Public Affairs, or closely related field. AND
Experience:
Four years of verifiable managerial and administrative experience planning a comprehensive and multi-faceted communications program. All of this experience must include supervisory experience.
Substitution:
An advanced degree preferably in Communications, Media, Journalism, Public Relations, Advertising, Marketing or Public Affairs can substitute for one (1) year of experience. Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.
Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.
Desirable Qualifications:
Experience leading internal communications for a large organization with multiple worksites.
Experience supervising a communications group, including recruiting, hiring, training, and retaining mid-level managers.
Experience leading technical communications related to large multibillion-dollar capital/infrastructure programs and projects.
Experience drafting, procuring, and project managing technical communications requests for proposals and contract documents, setting up and managing significant task orders, invoices, and deliverables within multiple, disparate operational, implementation, and reporting systems.
VERIFICATION:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency can be found at https://sfdhr.org/how-verify-education-requirements.
Note:
Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
SELECTION PROCEDURES:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:
Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience, and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.
Supplemental Questionnaire Examination (Weight: 100%):
Candidates who meet minimum qualifications will be invited via a separate link to complete the Supplemental Questionnaire Examination. The purpose of the Supplemental Questionnaire Examination is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to:
Ability to develop and implement communications strategies and programs, provide recommendations on a variety of complex issues impacting the SFPUC including drafting press statements, talking points, etc.
Ability to manage, administer, and coordinate complex projects and activities from start to finish.
Ability to manage and coach diverse staff by overseeing projects, delegate responsibility, set priorities and identifying and resolve problems. Ability to be accountable and hold others accountable.
Ability to alter approach to best address different people and situations; react appropriately to changing conditions or priorities; respond positively to change.
Passing Score: Candidates must obtain a passing score on the Supplemental Questionnaire in order to be placed on the score report for positions in this job Class.
Notices to Candidates:
Qualified candidates will be sent notices via email for completion prior to the creation of the score report ("eligible list"). Each notice will include the date by which responses must be received. Failure to complete these steps by the established deadlines will result in disqualification.
Additional Information:
Certification:
The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
This pool of candidates on the eligible list may be used to fill additional vacancies in this class.
The duration of the eligible list resulting from this examination process will be of
6
months, and may be extended with the approval of the Human Resources Director.
To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments.
Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website https://careers.sf.gov/.
The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website https://sf.gov/departments/civil-service-commission.
Additional Information Regarding Employment with the City and County of San Francisco:
Information About the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodation
Veterans Preference
Seniority Credit in Promotional Exams
Right to Work
Copies of Application Documents
Diversity Statement
Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records.
Failure to receive this email means that the online application was not submitted or received.
If you have any questions regarding this recruitment or application process, please contact the analyst, Jessica Wong, at jeswong@sfwater.org.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
#J-18808-Ljbffr
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City's hiring process here: https://careers.sf.gov/knowledge/process/
Application Opening: Friday, August 2, 2024
Application Filing Deadline: Friday, August 16, 2024
Recruitment ID: PBT-0941-148909
Annual Salary: $187,070- $238,810 (Range A)
While this is the normal annual salary range for the position, appointment above the maximum of the normal salary range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range.
ABOUT THE SFPUC
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight San Francisco Bay Area counties serving more than 2.7 million customers - 24 hours per day, 365 days per year.
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov/
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc
ABOUT THE SFPUC'S EXTERNAL AFFAIRS BUREAU
Under the leadership of the Assistant General Manager, the External Affairs Bureau is responsible for disseminating the policies and programs of our agency to stakeholder groups including our commissioners, elected officials, the media, businesses, community organizations, residents, and employees. We advocate on behalf of the agency by conveying the core messages of the agency clearly and engaging through a timely and transparent process. Our goal is to improve awareness and understanding of the agency's mission, build long-term partnerships, and strengthen the common identity of our employees.
External Affairs is supported by and organized into the following major divisions:
Community Benefits (CB)
Communications (COMM)
Policy and Government Affairs (PGA)
Strategy, Planning, and Innovation (SPI)
ROLE DESCRIPTION
The Director of Communications leads all communications for the SFPUC and will directly manage all functions and activities of the Communications Division within the External Affairs Bureau. They are responsible for setting organizational policies, priorities, and objectives for the Communications division; providing leadership and direction in developing new communications programs; and directing and coordinating a comprehensive public and internal communications program. As part of the External Affairs Management Team, the Communications Director will be expected to function at the highest level of management and provide highly specialized professional functions within the Bureau and Agency. The position will work directly with the External Affairs Directors to refine the Bureau's strategies, planning processes, and implementation methods for maximizing positive public and stakeholder relations. In addition, the Communications Director works directly with the SFPUC Executive Team and the Mayor's Office to provide leadership and strategy on highly visible communications matters.
Essential duties of this position include, but are not limited to, the following:
Develop key strategies for all communications across the Agency.
Ensure high quality work is produced by the Communications Division.
Work closely with the SFPUC Executive Team on media related issues.
Manage, motivate, and ensure accountability amongst Communications Division.
Manage communications consultants and contracts and ensure capital project communications strategies and efforts are aligned with Agency communications goals and outcomes.
Provide support to AGM's high priority projects and initiatives and provide guidance to the AGM and EA Management Team on a variety of public relations and strategic communications issues.
Develop and approve key strategies for all the communications efforts across the Agency.
Manage and support interrelated communication programs and projects to meet Agency's overall objectives.
Identify opportunities to positively position the Agency within the public realm using media, etc.
Develop and deliver effective messages to support organizational needs.
Ensure that the organizational structure within the Communications Division is aligned to deliver high quality service to the Agency.
The 0941 Manager VI, Director of Communications will perform other related duties and responsibilities as assigned.
Nature of Work:
May be required to work nights and/or weekends.
Working Relationships:
This position will work closely with the General Manager, Deputy General Manager, Assistant General Managers, Communications staff and media.
MINIMUM QUALIFICATIONS:
Education:
Possession of baccalaureate degree from accredited university or college preferably in Communications, Media, Journalism, Public Relations, Advertising, Marketing, Public Affairs, or closely related field. AND
Experience:
Four years of verifiable managerial and administrative experience planning a comprehensive and multi-faceted communications program. All of this experience must include supervisory experience.
Substitution:
An advanced degree preferably in Communications, Media, Journalism, Public Relations, Advertising, Marketing or Public Affairs can substitute for one (1) year of experience. Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.
Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.
Desirable Qualifications:
Experience leading internal communications for a large organization with multiple worksites.
Experience supervising a communications group, including recruiting, hiring, training, and retaining mid-level managers.
Experience leading technical communications related to large multibillion-dollar capital/infrastructure programs and projects.
Experience drafting, procuring, and project managing technical communications requests for proposals and contract documents, setting up and managing significant task orders, invoices, and deliverables within multiple, disparate operational, implementation, and reporting systems.
VERIFICATION:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency can be found at https://sfdhr.org/how-verify-education-requirements.
Note:
Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
SELECTION PROCEDURES:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:
Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience, and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.
Supplemental Questionnaire Examination (Weight: 100%):
Candidates who meet minimum qualifications will be invited via a separate link to complete the Supplemental Questionnaire Examination. The purpose of the Supplemental Questionnaire Examination is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to:
Ability to develop and implement communications strategies and programs, provide recommendations on a variety of complex issues impacting the SFPUC including drafting press statements, talking points, etc.
Ability to manage, administer, and coordinate complex projects and activities from start to finish.
Ability to manage and coach diverse staff by overseeing projects, delegate responsibility, set priorities and identifying and resolve problems. Ability to be accountable and hold others accountable.
Ability to alter approach to best address different people and situations; react appropriately to changing conditions or priorities; respond positively to change.
Passing Score: Candidates must obtain a passing score on the Supplemental Questionnaire in order to be placed on the score report for positions in this job Class.
Notices to Candidates:
Qualified candidates will be sent notices via email for completion prior to the creation of the score report ("eligible list"). Each notice will include the date by which responses must be received. Failure to complete these steps by the established deadlines will result in disqualification.
Additional Information:
Certification:
The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
This pool of candidates on the eligible list may be used to fill additional vacancies in this class.
The duration of the eligible list resulting from this examination process will be of
6
months, and may be extended with the approval of the Human Resources Director.
To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments.
Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website https://careers.sf.gov/.
The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website https://sf.gov/departments/civil-service-commission.
Additional Information Regarding Employment with the City and County of San Francisco:
Information About the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodation
Veterans Preference
Seniority Credit in Promotional Exams
Right to Work
Copies of Application Documents
Diversity Statement
Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records.
Failure to receive this email means that the online application was not submitted or received.
If you have any questions regarding this recruitment or application process, please contact the analyst, Jessica Wong, at jeswong@sfwater.org.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
#J-18808-Ljbffr