Altice USA
Director Product Development - Voice, Video & Value Added Services
Altice USA, Bethpage, New York, United States, 11714
Optimum
Find out more about this role by reading the information below, then apply to be considered.Are you looking to Optimize your life? Start your exciting path to a rewarding career today!We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!We are Optimum!Job Summary Reporting to the Vice President of Product Development, the Director of B2B and B2C Voice, Video and Value-Added Services will help define, but then will lead the development, evolution and execution of the product vision and strategy in support of the overall business strategy. This leadership role will include maintaining a clear technical product roadmap that improves the customer experience and delivers business outcomes, while helping to drive sales and retention metrics in the short and long term. The Director is responsible for providing oversight to a high performing team of product development resources focused on delivering relevant and leading-edge Voice, Video and Value-Added solutions and services. As a member of the Product Development leadership team, the Director will partner closely with internal Engineering teams as well as the Product Management organization. The Director will also manage and partner with external vendors and coordinate with internal operational groups to ensure optimal customer experiences for Voice, Video and Value-Added products.Responsibilities
Develop and refine the Voice (including UCaaS), Video and Value-added technical product roadmap, aligning it with the company's overall strategic goals.Define the technical product vision, goals, and KPIs to guide product development efforts.Build and lead a high-performing team, that partners with business-oriented product partners, as well as cross functional technical resources, including product managers, sales engineers, engineers, designers, system development (IT) and other relevant roles.Oversee the end-to-end product development process, from idea generation to launch, ensuring products are delivered on time and within budget.Work closely with cross-functional teams, including product, sales, marketing, and customer support, to gather relevant input and ensure product-market fit.Prioritize features, enhancements, and bug fixes based on market demand and customer feedback.Manage the post launch product lifecycle, including product performance, fix/patch/enhancement priorities, maintenance, and eventual retirement or replacement.Continuously monitor product performance and customer satisfaction, making data-driven decisions for improvements.Drive automation wherever possible, on all aspects of the product realization and life cycle process (Order thru Cash, and Service Assurance)Ensure that product development activities align with revenue and profitability targets.Effectively communicate the Voice (including UCaaS), Video and Value-added product strategies, updates, and performance metrics to executive leadership, product partners, stakeholders, and the broader organization.Stay informed about industry regulations and compliance requirements relevant to B2B products.Conduct trials based on customer requirements and develop products in collaboration with the entire technology organization.Stay up to date with emerging technologies and industry trends to identify opportunities for innovation and product differentiation.Define and drive opportunities to enhance the customer experience, including evolution of Portals and the use of automation or AI/ML in the delivery and support of their products.Qualifications
Bachelor's degree; MA or MBA preferred.Seven to ten years' experience successfully managing high profile cross-functional products for major Telecommunication company.Minimum ten years' experience in a product development and UAT.Knowledge of VoIP, Video (streaming), IP Protocols, Mobile (5G), UCaaS and Contact Center technologies.Experience with broadband/cable background and heavily regulated B2B environment.Extensive experience with engineering and technical architecture for B2B business models.Proven experience with technical product management, sales engineering, and product development.P&L knowledge with a strong track record of growth and accomplishments/achievements.Proven ability to collaborate across organizations.Analytical thinker who uses data to drive decisions and balances both short and long term needs of customers.Robust understanding of consumer behavior and experience using different channels to engage.If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
#J-18808-Ljbffr
Find out more about this role by reading the information below, then apply to be considered.Are you looking to Optimize your life? Start your exciting path to a rewarding career today!We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!We are Optimum!Job Summary Reporting to the Vice President of Product Development, the Director of B2B and B2C Voice, Video and Value-Added Services will help define, but then will lead the development, evolution and execution of the product vision and strategy in support of the overall business strategy. This leadership role will include maintaining a clear technical product roadmap that improves the customer experience and delivers business outcomes, while helping to drive sales and retention metrics in the short and long term. The Director is responsible for providing oversight to a high performing team of product development resources focused on delivering relevant and leading-edge Voice, Video and Value-Added solutions and services. As a member of the Product Development leadership team, the Director will partner closely with internal Engineering teams as well as the Product Management organization. The Director will also manage and partner with external vendors and coordinate with internal operational groups to ensure optimal customer experiences for Voice, Video and Value-Added products.Responsibilities
Develop and refine the Voice (including UCaaS), Video and Value-added technical product roadmap, aligning it with the company's overall strategic goals.Define the technical product vision, goals, and KPIs to guide product development efforts.Build and lead a high-performing team, that partners with business-oriented product partners, as well as cross functional technical resources, including product managers, sales engineers, engineers, designers, system development (IT) and other relevant roles.Oversee the end-to-end product development process, from idea generation to launch, ensuring products are delivered on time and within budget.Work closely with cross-functional teams, including product, sales, marketing, and customer support, to gather relevant input and ensure product-market fit.Prioritize features, enhancements, and bug fixes based on market demand and customer feedback.Manage the post launch product lifecycle, including product performance, fix/patch/enhancement priorities, maintenance, and eventual retirement or replacement.Continuously monitor product performance and customer satisfaction, making data-driven decisions for improvements.Drive automation wherever possible, on all aspects of the product realization and life cycle process (Order thru Cash, and Service Assurance)Ensure that product development activities align with revenue and profitability targets.Effectively communicate the Voice (including UCaaS), Video and Value-added product strategies, updates, and performance metrics to executive leadership, product partners, stakeholders, and the broader organization.Stay informed about industry regulations and compliance requirements relevant to B2B products.Conduct trials based on customer requirements and develop products in collaboration with the entire technology organization.Stay up to date with emerging technologies and industry trends to identify opportunities for innovation and product differentiation.Define and drive opportunities to enhance the customer experience, including evolution of Portals and the use of automation or AI/ML in the delivery and support of their products.Qualifications
Bachelor's degree; MA or MBA preferred.Seven to ten years' experience successfully managing high profile cross-functional products for major Telecommunication company.Minimum ten years' experience in a product development and UAT.Knowledge of VoIP, Video (streaming), IP Protocols, Mobile (5G), UCaaS and Contact Center technologies.Experience with broadband/cable background and heavily regulated B2B environment.Extensive experience with engineering and technical architecture for B2B business models.Proven experience with technical product management, sales engineering, and product development.P&L knowledge with a strong track record of growth and accomplishments/achievements.Proven ability to collaborate across organizations.Analytical thinker who uses data to drive decisions and balances both short and long term needs of customers.Robust understanding of consumer behavior and experience using different channels to engage.If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
#J-18808-Ljbffr