Greenhouse Agency
Senior Account Director (Business & Client Lead for Creative Strategy Dept.)
Greenhouse Agency, Miami, Florida, us, 33222
We Are Green House
Take the next step in your career now, scroll down to read the full role description and make your application.
We are Green House, a Creative Marketing Agency with a 20 year’s history in growing brands designed for purpose. With roots in the beverage industry from Alc to Non-Alc, our portfolio is quickly growing to include brands focused on cultivating authentic and lasting relationships with both hyper local and national (if not global) communities. Our mission is to extend growing seasons for both our clients and their brands, as a trusted connections-partner, because we believe in the journey towards the Greener Age of Creativity is powered by the human experience.Role Overview:
Green House is looking for a Senior Account Director who will act as business & client lead for the Creative Strategy department with strong creative and strategic skills to nurture client relationships and drive business growth. This role will also serve as the internal advocate for the Creative Strategy capability across the account program service teams and will work closely with the Head of Creative and Head of Strategy to expand business opportunities within and beyond the beverage industry and frontline/field capabilities. Success in this role demands executional excellence, creative intuition, relationship-building skills, and strategic acumen. The position offers the opportunity to lead client relationships, drive revenue growth, become a pivotal liaison between all departments, and establish a strategic career trajectory within our team.Responsibilities:Client Management:
Understand and connect client business goals, brand strategies, and target audiences to deliver strategic solutions that stretches across multiple client stakeholders.Provide exceptionally authentic white-glove client service by anticipating needs, managing expectations, and delivering high-quality work on time while balancing budget and revenue goals.Prepare project proposals, clearly detailing activities, deliverables, timings, fees, third party costs and expenses.Lead internal and external project management, including management of timings, status, meeting planning and preparation and support in the day-to-day management of any project.Lead client meetings, presentations, timelines, and communications, ensuring clear and effective dialogue.Ability to confidently push back on subjectivity and through industry jargon will be critical.
Revenue Generation:
Identify and pursue new business opportunities within existing accounts and potential new clients in the beverage and CPG sectors.Collaborate with the business development team to create and pitch compelling proposals that meet client needs and align with company goals.Monitor and manage account profitability, ensuring projects are delivered within scope and budget.Set out detailed, timely and accurate month-by-month forecasts against which resources can be planned, ensuring all project activity is delivered within the set timeframe and to the highest of standards.
Integration with Frontline Program / Field Execution Teams:
Work closely with the PMO and Program Management teams to ensure all program deliverables within our agency’s process include scalable integrations of Creative Strategy services.Coordinate and align with internal teams, including creative, strategy, and operations, to deliver integrated solutions.Facilitate effective communication and collaboration across departments and capabilities to optimize project outcomes and client satisfaction.Drive traffic control and seamless coordination and integration of the Creative Studio, Co-op partners and Cultivator community resources.
Team Leadership and Development:
Mentor and develop junior team members, fostering a collaborative and high-performance culture.Provide clear direction, feedback, and support to team members, helping them achieve their professional goals.Contribute to the growth and development of the Creative Strategy team, identifying and addressing skill gaps and opportunities for improvement.
Experience and Expertise:Leverage extensive experience in the CPG and beverage industries to provide strategic insights and recommendations.Utilize a deep understanding of market trends, consumer behavior, and industry best practices to drive client success & collaborate with Creative Strategy Leadership across Green House Marketing & Lead Gen Initiatives.Provide clients and Executive Leadership with up-to-date industry developments and innovations to keep the senior & program leadership at the forefront of the market.Qualifications:Bachelor’s degree in marketing, business, or a related field; MBA or advanced degree preferred.8+ years of experience in account management or client service roles preferred, preferably within the CPG and beverage industries.Excellent communication, presentation, and negotiation skills.Client-Centric: Exceptional client service skills with a proactive and responsive approach to client needs.Strategic Thinker: Ability to develop and implement strategic plans that align with client objectives and drive business growth.Revenue-Focused: Strong business acumen with a proven track record of managing and growing large accounts, with a focus on strategic and creative solutions.Collaborative Leader: Strong leadership and team management skills. Ability to work effectively with cross-functional teams and lead by example.Industry Expert: Deep knowledge and experience in the CPG and/or beverage industries, with a network of relevant contacts preferred.Adaptable: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.Ability to travel as needed.Key Performance Indicators:Client Satisfaction: Client feedback and satisfaction scores.Revenue Growth: Achievement of revenue targets and growth objectives.Account Profitability: Profit margins and budget adherence for client projects.New Business Development: Number and value of new business opportunities secured.Team Performance: Development and performance of junior team members.Project Delivery: Timeliness and quality of project deliverables.Why Green House?At Green House, we offer a dynamic, hybrid, and inclusive work environment where your leadership skills will be valued, and your career aspirations supported. You'll have the opportunity to make a significant impact within globally recognized brands, such as Coca Cola, Jack Daniels, and C4, driving strategies that shape consumer preferences, cultural intrinsic, and market dynamics. We offer:Innovative Work Environment and Company Culture:
Collaborate with a talented team of creative professionals in a stimulating and supportive workplace. Join engaging social events and a diverse, inclusive culture that celebrates individuality.Growth Opportunity:
We invest in our employees’ growth by providing a work environment that encourages personal and professional growth, and opportunities for advancement within the company.Health and Wellness:
Comprehensive health insurance coverage, including medical, dental, and vision plans.Unlimited Paid Time Off:
Generous paid vacation days, holidays, and sick leave to help you recharge and maintain work-life harmony.If you’re ready to grow your career in a dynamic and supportive environment, apply today and help us cultivate a greener age of creativity!Green House is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Interview Process:Initial Screening with Recruiter – Phone CallVP, Head of Account - Video CallVP, Head of Strategy & VP, Head of Creative - Video Call
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Take the next step in your career now, scroll down to read the full role description and make your application.
We are Green House, a Creative Marketing Agency with a 20 year’s history in growing brands designed for purpose. With roots in the beverage industry from Alc to Non-Alc, our portfolio is quickly growing to include brands focused on cultivating authentic and lasting relationships with both hyper local and national (if not global) communities. Our mission is to extend growing seasons for both our clients and their brands, as a trusted connections-partner, because we believe in the journey towards the Greener Age of Creativity is powered by the human experience.Role Overview:
Green House is looking for a Senior Account Director who will act as business & client lead for the Creative Strategy department with strong creative and strategic skills to nurture client relationships and drive business growth. This role will also serve as the internal advocate for the Creative Strategy capability across the account program service teams and will work closely with the Head of Creative and Head of Strategy to expand business opportunities within and beyond the beverage industry and frontline/field capabilities. Success in this role demands executional excellence, creative intuition, relationship-building skills, and strategic acumen. The position offers the opportunity to lead client relationships, drive revenue growth, become a pivotal liaison between all departments, and establish a strategic career trajectory within our team.Responsibilities:Client Management:
Understand and connect client business goals, brand strategies, and target audiences to deliver strategic solutions that stretches across multiple client stakeholders.Provide exceptionally authentic white-glove client service by anticipating needs, managing expectations, and delivering high-quality work on time while balancing budget and revenue goals.Prepare project proposals, clearly detailing activities, deliverables, timings, fees, third party costs and expenses.Lead internal and external project management, including management of timings, status, meeting planning and preparation and support in the day-to-day management of any project.Lead client meetings, presentations, timelines, and communications, ensuring clear and effective dialogue.Ability to confidently push back on subjectivity and through industry jargon will be critical.
Revenue Generation:
Identify and pursue new business opportunities within existing accounts and potential new clients in the beverage and CPG sectors.Collaborate with the business development team to create and pitch compelling proposals that meet client needs and align with company goals.Monitor and manage account profitability, ensuring projects are delivered within scope and budget.Set out detailed, timely and accurate month-by-month forecasts against which resources can be planned, ensuring all project activity is delivered within the set timeframe and to the highest of standards.
Integration with Frontline Program / Field Execution Teams:
Work closely with the PMO and Program Management teams to ensure all program deliverables within our agency’s process include scalable integrations of Creative Strategy services.Coordinate and align with internal teams, including creative, strategy, and operations, to deliver integrated solutions.Facilitate effective communication and collaboration across departments and capabilities to optimize project outcomes and client satisfaction.Drive traffic control and seamless coordination and integration of the Creative Studio, Co-op partners and Cultivator community resources.
Team Leadership and Development:
Mentor and develop junior team members, fostering a collaborative and high-performance culture.Provide clear direction, feedback, and support to team members, helping them achieve their professional goals.Contribute to the growth and development of the Creative Strategy team, identifying and addressing skill gaps and opportunities for improvement.
Experience and Expertise:Leverage extensive experience in the CPG and beverage industries to provide strategic insights and recommendations.Utilize a deep understanding of market trends, consumer behavior, and industry best practices to drive client success & collaborate with Creative Strategy Leadership across Green House Marketing & Lead Gen Initiatives.Provide clients and Executive Leadership with up-to-date industry developments and innovations to keep the senior & program leadership at the forefront of the market.Qualifications:Bachelor’s degree in marketing, business, or a related field; MBA or advanced degree preferred.8+ years of experience in account management or client service roles preferred, preferably within the CPG and beverage industries.Excellent communication, presentation, and negotiation skills.Client-Centric: Exceptional client service skills with a proactive and responsive approach to client needs.Strategic Thinker: Ability to develop and implement strategic plans that align with client objectives and drive business growth.Revenue-Focused: Strong business acumen with a proven track record of managing and growing large accounts, with a focus on strategic and creative solutions.Collaborative Leader: Strong leadership and team management skills. Ability to work effectively with cross-functional teams and lead by example.Industry Expert: Deep knowledge and experience in the CPG and/or beverage industries, with a network of relevant contacts preferred.Adaptable: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.Ability to travel as needed.Key Performance Indicators:Client Satisfaction: Client feedback and satisfaction scores.Revenue Growth: Achievement of revenue targets and growth objectives.Account Profitability: Profit margins and budget adherence for client projects.New Business Development: Number and value of new business opportunities secured.Team Performance: Development and performance of junior team members.Project Delivery: Timeliness and quality of project deliverables.Why Green House?At Green House, we offer a dynamic, hybrid, and inclusive work environment where your leadership skills will be valued, and your career aspirations supported. You'll have the opportunity to make a significant impact within globally recognized brands, such as Coca Cola, Jack Daniels, and C4, driving strategies that shape consumer preferences, cultural intrinsic, and market dynamics. We offer:Innovative Work Environment and Company Culture:
Collaborate with a talented team of creative professionals in a stimulating and supportive workplace. Join engaging social events and a diverse, inclusive culture that celebrates individuality.Growth Opportunity:
We invest in our employees’ growth by providing a work environment that encourages personal and professional growth, and opportunities for advancement within the company.Health and Wellness:
Comprehensive health insurance coverage, including medical, dental, and vision plans.Unlimited Paid Time Off:
Generous paid vacation days, holidays, and sick leave to help you recharge and maintain work-life harmony.If you’re ready to grow your career in a dynamic and supportive environment, apply today and help us cultivate a greener age of creativity!Green House is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Interview Process:Initial Screening with Recruiter – Phone CallVP, Head of Account - Video CallVP, Head of Strategy & VP, Head of Creative - Video Call
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