Home Surplus
Kitchen Designer
Home Surplus, Baltimore, Maryland, United States, 21276
Company
Castle Wholesalers is a retail warehouse superstore for cabinets, doors, and more, featuring in-stock products, expert design, and reliable service at value prices. Castle aspires to be the first choice of contractors and consumers in cabinets, countertops, doors, and windows. After starting as a single location 60 years ago, Castle was acquired by Home Surplus in 2022, and is now part of a 5 store network in NJ and MD that is rapidly growing into a national footprint. After 40 years in its current location, the Baltimore store will be moving into larger, more modern space in Fall 2024.
Position
The Kitchen Designer is a customer-facing team member who will deliver outstanding customer experiences while increasing sales. The position reports to the Showroom Manager.
Primary Responsibility
Manage the design process from first in-store interaction through ordering, while ensuring:
Accurate layouts, measurements, and quotesDesign options that meet customer requirements regarding budget, quality, and aestheticsProactive follow-up communication with the customer in order to close salesComplete and accurate sales ordersStraightforward communication and realistic fulfillment timelines in order to manage customer expectations.Additional Responsibilities
Meet or exceed customer expectations via an encouraging, well-informed, consultative approach in order to drive repeat and referral business.Master the Castle product screen, while also learning how our products and service capabilities compare to major competitors.Use company systems to communicate with precision and drive process efficiency.Gather competitive intelligence and customer feedback, and communicate that information to managers to foster a culture of continuous improvement.Work collaboratively with team members across functions in order to deliver outstanding customer service and make Home Surplus a great place to work.Requirements
Must have design experience with 2020 or similar space planning, design, and visualization software.Outstanding listening skills.Warm. Enjoys interacting with people.Willing to ask relevant questions in order to deliver designs that sell.Detail-oriented, with outstanding follow-through.Enthusiastic team player.Consistent, reliable, punctual. Organized.Professional presentation. Strong verbal communication and above average written communication skills.Balance of courage and humility. Owns mistakes, asks for help, and addresses problems before they escalate.Balance of moderate creativity and a willingness to follow basic sales funnel processes.Brings familiarity with kitchen fixtures and the basics of residential construction.High school diploma or equivalent (GED).Ability to work a flexible schedule based on department and store needs.Moderate flexibility, including the ability to work some Saturdays, in keeping with a traditional retail environment.Speaks and understands English clearly. Preference for bi-lingual Spanish fluency.Physical/Environmental Requirements:
Work is performed in a showroom/warehouse retail environment during traditional retail business hours. Physical requirements include:
Extended periods of time working at a desktop computer.Extended periods of time standing.Speaking in person, on the phone, and by video.Limited travel to properties to measure, etc.Compensation
Competitive base salary/wage based on experience and skill level.Monthly bonus programBenefits: Health, Vision, Dental, EAP, Disability, Life. PTO. 401k.Advancement opportunities related to the continued rapid growth of the company.
Castle Wholesalers is a retail warehouse superstore for cabinets, doors, and more, featuring in-stock products, expert design, and reliable service at value prices. Castle aspires to be the first choice of contractors and consumers in cabinets, countertops, doors, and windows. After starting as a single location 60 years ago, Castle was acquired by Home Surplus in 2022, and is now part of a 5 store network in NJ and MD that is rapidly growing into a national footprint. After 40 years in its current location, the Baltimore store will be moving into larger, more modern space in Fall 2024.
Position
The Kitchen Designer is a customer-facing team member who will deliver outstanding customer experiences while increasing sales. The position reports to the Showroom Manager.
Primary Responsibility
Manage the design process from first in-store interaction through ordering, while ensuring:
Accurate layouts, measurements, and quotesDesign options that meet customer requirements regarding budget, quality, and aestheticsProactive follow-up communication with the customer in order to close salesComplete and accurate sales ordersStraightforward communication and realistic fulfillment timelines in order to manage customer expectations.Additional Responsibilities
Meet or exceed customer expectations via an encouraging, well-informed, consultative approach in order to drive repeat and referral business.Master the Castle product screen, while also learning how our products and service capabilities compare to major competitors.Use company systems to communicate with precision and drive process efficiency.Gather competitive intelligence and customer feedback, and communicate that information to managers to foster a culture of continuous improvement.Work collaboratively with team members across functions in order to deliver outstanding customer service and make Home Surplus a great place to work.Requirements
Must have design experience with 2020 or similar space planning, design, and visualization software.Outstanding listening skills.Warm. Enjoys interacting with people.Willing to ask relevant questions in order to deliver designs that sell.Detail-oriented, with outstanding follow-through.Enthusiastic team player.Consistent, reliable, punctual. Organized.Professional presentation. Strong verbal communication and above average written communication skills.Balance of courage and humility. Owns mistakes, asks for help, and addresses problems before they escalate.Balance of moderate creativity and a willingness to follow basic sales funnel processes.Brings familiarity with kitchen fixtures and the basics of residential construction.High school diploma or equivalent (GED).Ability to work a flexible schedule based on department and store needs.Moderate flexibility, including the ability to work some Saturdays, in keeping with a traditional retail environment.Speaks and understands English clearly. Preference for bi-lingual Spanish fluency.Physical/Environmental Requirements:
Work is performed in a showroom/warehouse retail environment during traditional retail business hours. Physical requirements include:
Extended periods of time working at a desktop computer.Extended periods of time standing.Speaking in person, on the phone, and by video.Limited travel to properties to measure, etc.Compensation
Competitive base salary/wage based on experience and skill level.Monthly bonus programBenefits: Health, Vision, Dental, EAP, Disability, Life. PTO. 401k.Advancement opportunities related to the continued rapid growth of the company.