Microtech
Multimedia Technician
Microtech, Sumter, South Carolina, United States, 29153
Overview
Provide multimedia technician support for all Audio, Visual, and Video Teleconferencing Systems for day-to-day operations, maintenance, upgrades, projects, and system outages.
Responsibilities
Provide Tier 1 and 2 technical support for VTC and multimedia system issuesMonitor VTC network performance and conduct daily system/equipment checks to ensure connectivity and effective operationSchedule, coordinate and manage VTC resources, conference rooms, calendars and bridges; and set-up, establish and connect secure and non-secure VTC calls and bride connectionsAssist local facilitators with conference room with set-up VTC and operations; and provide training and technical assistance in troubleshooting equipment and connections as requiredProvide on-site technical support during DV-hosted (O-6 and above) VTCsInstall, configure, upgrade and maintain VTC suites, desktop VTCs, and audio/visual systems and equipmentMonitor and control VTC performance, utilization and capacity to ensure optimal system performance, availability, serviceability and recoverability, and report vulnerabilities or deficiencies to government technical representativesEvaluate new requirements, conduct site surveys, research and recommend solutions; and plan, engineer, design and integrate approved solutionsFormulate strategies, develop plans and prepare technical documentation for the integration of new VTC technologies into existing infrastructureEvaluate existing infrastructure, research current technologies/solutions; and provide hardware/software upgrade and replacement recommendations for end-of-life/end-of-support COTS products to government technical representatives.Recommend network design changes/enhancements for improved system availability and performanceAssist with tracking and management of COTS licenses, warranties, service level agreements renewals for VTC and multimedia systems equipment and software.Support on-demand and ad-hoc multimedia requirementsDevelop and maintain up-to-date VTC and multimedia systems and architecture engineering, installation, configuration baseline and accreditation drawings, diagrams and documentationUpdate and publish system diagrams and drawings semi-annually or as directed by the governmentDevelop and submit a VTC/Multimedia Systems Monthly Status ReportsQualifications
DoDM 8140 IAT Level 2 or higher Must have functional knowledge of a variety of IT systemsCisco Collaboration or equivalent certificationAssociate's degree or 2 years of experienceMust have an active Secret clearance or above
General Information
MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs.
MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
• Insurance (medical, dental vision)• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)• 401k Plan with Employer Matching Contribution• 10 Company-Paid Holidays• Tuition Assistance• Voluntary Benefit Programs• Corporate Discounts
MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.
Provide multimedia technician support for all Audio, Visual, and Video Teleconferencing Systems for day-to-day operations, maintenance, upgrades, projects, and system outages.
Responsibilities
Provide Tier 1 and 2 technical support for VTC and multimedia system issuesMonitor VTC network performance and conduct daily system/equipment checks to ensure connectivity and effective operationSchedule, coordinate and manage VTC resources, conference rooms, calendars and bridges; and set-up, establish and connect secure and non-secure VTC calls and bride connectionsAssist local facilitators with conference room with set-up VTC and operations; and provide training and technical assistance in troubleshooting equipment and connections as requiredProvide on-site technical support during DV-hosted (O-6 and above) VTCsInstall, configure, upgrade and maintain VTC suites, desktop VTCs, and audio/visual systems and equipmentMonitor and control VTC performance, utilization and capacity to ensure optimal system performance, availability, serviceability and recoverability, and report vulnerabilities or deficiencies to government technical representativesEvaluate new requirements, conduct site surveys, research and recommend solutions; and plan, engineer, design and integrate approved solutionsFormulate strategies, develop plans and prepare technical documentation for the integration of new VTC technologies into existing infrastructureEvaluate existing infrastructure, research current technologies/solutions; and provide hardware/software upgrade and replacement recommendations for end-of-life/end-of-support COTS products to government technical representatives.Recommend network design changes/enhancements for improved system availability and performanceAssist with tracking and management of COTS licenses, warranties, service level agreements renewals for VTC and multimedia systems equipment and software.Support on-demand and ad-hoc multimedia requirementsDevelop and maintain up-to-date VTC and multimedia systems and architecture engineering, installation, configuration baseline and accreditation drawings, diagrams and documentationUpdate and publish system diagrams and drawings semi-annually or as directed by the governmentDevelop and submit a VTC/Multimedia Systems Monthly Status ReportsQualifications
DoDM 8140 IAT Level 2 or higher Must have functional knowledge of a variety of IT systemsCisco Collaboration or equivalent certificationAssociate's degree or 2 years of experienceMust have an active Secret clearance or above
General Information
MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs.
MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
• Insurance (medical, dental vision)• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)• 401k Plan with Employer Matching Contribution• 10 Company-Paid Holidays• Tuition Assistance• Voluntary Benefit Programs• Corporate Discounts
MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.