System Engineer - Level 2 End User Experience Monitoring Engineer

System Engineer - Level 2 End User Experience Monitoring EngineerJob Category: EngineeringTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *At CACI, our philosophy of employee development and advancement rests on a cultural foundation of providing unlimited and equal opportunities for growth, recognition, and rewards. We provide the environment, support, and responsive, available management to nurture and stretch your abilities. We also offer a career mobility program to make it easy to build a dynamic career at CACI and offer flexible work schedule arrangements to support work/life balance.CACI’s NEW Flexible Time Off (FTO) policy allows employees to take vacation as needed, without a set number of minimum or maximum days. It is available on day one of employment!  CACI has been named one of Fortune magazine’s World’s Most Admired Companies and has been named an Energage Top Workplace USA for 2023!CACI also has more than 20 Communities of Practice to share and gain skills and knowledge regarding various technologies and topics including SAP, Salesforce, Agile Development, and many more. The associated Learning Academies provide training and certifications to gain additional skills and build your brand.  With over 25,000 employees worldwide, CACI has been named a Best Place to Work by the Washington Post.CACI's Global Enterprise Services program is seeking a Systems Engineer 4 to support its Maryland customer.What You’ll Get to Do:Lead the implementation and deployment of the 1E application across the organization's end user environment.Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.Develop and implement strategies for continual service improvement and security enhancement initiatives.Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.Ensure compliance with IT policies, procedures, and regulatory requirements.Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.Stay current with industry trends and emerging technologies in end user experience management and IT operations.Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration from a programmatic standpoint.Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.Group:   Data Center Services                       Team:    Telephony InfrastructureMore About the RoleAbility to collaborate effectively with cross-functional teamsAbility to think innovatively and strategically to enable continual service improvement and optimize end user experiencesExcellent communication and interpersonal skillsProficiency in using analytical tools and metrics to drive performance improvements and security enhancementsProven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E applicationStrong problem-solving skills and the ability to troubleshoot complex technical issuesStrong understanding of IT operations, including experience with Splunk and SCCM environmentsDay Shift – Mon-FriYou’ll Bring These Qualifications19 years of experience and HS/GED OR bachelor’s and 14 years of experience.IAT Level 2CompTIA Security+ CEWhat We Can Offer You:- We’ve been named a Best Place to Work by the Washington Post.- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.- We offer competitive benefits and learning and development opportunities.- We are mission-oriented and ever-vigilant in aligning our solutions with the nation’s highest priorities.- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.______________________________________________________________________________What You Can Expect:A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Your potential is limitless. So is ours.Learn more about CACI here.______________________________________________________________________________Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.The proposed salary range for this position is: $102,900 - $216,200CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.Job SummaryJob number: 299501Date posted : 2024-08-01Profession: EngineeringEmployment type: Full time