Circet
Field Trainer - Telecommunications
Circet, Hayward, California, us, 94557
Company Overview:
Circet USA is an industry leading provider of Network Services solutions in North America. Our experienced workforce of over 2,000 professionals is skilled at planning, consulting, engineering, construction, program management and combined engineering, procurement, and construction (EPC) solutions to meet our customers rapidly changing infrastructure needs. We offer the most comprehensive solutions in the industry across ISP, OSP, Wireline, and Wireless.Our customers include telecom service providers, MSOs, cloud service providers, and utilities. With nearly 50 years of experience, we have the ability to customize solutions to meet our customers unique needs.Job Summary and Responsibilities:The Field Trainer participates in the identification of training needs, development of new training materials, assessment of skills, as well as the delivery of training for all activities required to meet customer requirements. The primary objective of the Field Trainer will be to optimize customer satisfaction and profitability by ensuring all team members are trained and efficient at their job tasks and waste is removed from the operation.Deliver various forms of training relating to telecommunications; ISP, OSP, Wireless
On-the-Job
This involves hands on training and evaluation of new field technicians.
Instructor-ledClassroomVirtualWork Site Location
Create and assist in the development of training documents and the implementation of the training.Evaluates training materials for the purpose of implementing training activities that address identified training needs in accordance with Circet USA objectives and guidelines.Collaborates with a variety of internal and external stakeholders for the purpose of serving as a contact and resource in identifying employee training needs within Circet USA.Identify and complete skill assessment evaluations.Use data to effectively schedule and perform inspections that monitor whether:
Workmanship conforms to applicable customer requirements per business unit
ISP - Central Offices, Data Centers, Customer Premises, etcOSP Industrial Buildings, Multiple Dwelling Units, Single Family Homes, Aerial, Burial, UndergroundWireless - Communications Structures, Rooftops, Huts, ShelterReview quality trends using Microsoft BI / Dashboards, similar tools, and create / adjust training.Facilitate and communicate appropriate resolution of findings and closure in all applicable internal and external systems.Lead root cause analysis efforts and mentor individuals in assigned region on corrective and preventative actions.Assists in developing procedures that reduce:Overproduction more than customer needs or is willing to pay for (qty)Deviations from standards and/or regulationsTransportation of things either physical or electronicDowntime or waiting due to upstream processInventory or human resources on handMotion worksite set upProcessing producing higher quality than requiredUnder-utilized talentPerforms other duties as requested by Manager
Qualifications:QUALIFICATION REQUIREMENTSExhibit personal power and leadershipExhibit self-awarenessExhibit a tendency for continuing education and self-improvementExhibit enthusiasmand determinationExhibit industry awarenessExhibit intellectual curiosityExhibit exceptional organizational skillsExhibit a strong problem solving approachExhibit strong verbal and written communication skillsExhibit the ability to define problems, collect data, establish facts, and draw valid conclusionsEDUCATION and/or EXPERIENCEHigh school diploma or equivalent, Technical degree preferred3+ years with field experienceProficiency in Microsoft Office programs/softwareDemonstrate proficient use of iOS and/or Android applicationsLANGUAGE SKILLSAble to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.PHYSICAL DEMANDS & WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Work at heightsWork at depths, such as under raised floors, underground vaults, etcBend or twist the body into unusual positions while workingCoordinate body movements when using tools or equipmentMaintain balance while performing construction tasks while on a ladderReach with hands and arms, stoop, kneel, crouch or crawlReach and stretch to position equipment and fixtures while maintaining balanceUse hands and fingers to handle, feel, and/or manipulate small wires and objectsRegularly walk and perform physical tasks all day without becoming overly tiredRegularly lift and/or move up to 49 pounds; participate in group lifts for 50+ pounds. Carry objects weighing up to 49 pounds for short distances.Work shifts longer than eight hours in durationPush or pull heavy objects into position and apply muscular force quickly to objects and equipmentDistinguish between colorsWork in a noisy environmentTRAVELWilling to travel extensivelyMust have reliable transportation and the ability to transport minor job related tools and minor equipment to work locations.Circet USA is an Equal Opportunity Employer M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Circet USA is an industry leading provider of Network Services solutions in North America. Our experienced workforce of over 2,000 professionals is skilled at planning, consulting, engineering, construction, program management and combined engineering, procurement, and construction (EPC) solutions to meet our customers rapidly changing infrastructure needs. We offer the most comprehensive solutions in the industry across ISP, OSP, Wireline, and Wireless.Our customers include telecom service providers, MSOs, cloud service providers, and utilities. With nearly 50 years of experience, we have the ability to customize solutions to meet our customers unique needs.Job Summary and Responsibilities:The Field Trainer participates in the identification of training needs, development of new training materials, assessment of skills, as well as the delivery of training for all activities required to meet customer requirements. The primary objective of the Field Trainer will be to optimize customer satisfaction and profitability by ensuring all team members are trained and efficient at their job tasks and waste is removed from the operation.Deliver various forms of training relating to telecommunications; ISP, OSP, Wireless
On-the-Job
This involves hands on training and evaluation of new field technicians.
Instructor-ledClassroomVirtualWork Site Location
Create and assist in the development of training documents and the implementation of the training.Evaluates training materials for the purpose of implementing training activities that address identified training needs in accordance with Circet USA objectives and guidelines.Collaborates with a variety of internal and external stakeholders for the purpose of serving as a contact and resource in identifying employee training needs within Circet USA.Identify and complete skill assessment evaluations.Use data to effectively schedule and perform inspections that monitor whether:
Workmanship conforms to applicable customer requirements per business unit
ISP - Central Offices, Data Centers, Customer Premises, etcOSP Industrial Buildings, Multiple Dwelling Units, Single Family Homes, Aerial, Burial, UndergroundWireless - Communications Structures, Rooftops, Huts, ShelterReview quality trends using Microsoft BI / Dashboards, similar tools, and create / adjust training.Facilitate and communicate appropriate resolution of findings and closure in all applicable internal and external systems.Lead root cause analysis efforts and mentor individuals in assigned region on corrective and preventative actions.Assists in developing procedures that reduce:Overproduction more than customer needs or is willing to pay for (qty)Deviations from standards and/or regulationsTransportation of things either physical or electronicDowntime or waiting due to upstream processInventory or human resources on handMotion worksite set upProcessing producing higher quality than requiredUnder-utilized talentPerforms other duties as requested by Manager
Qualifications:QUALIFICATION REQUIREMENTSExhibit personal power and leadershipExhibit self-awarenessExhibit a tendency for continuing education and self-improvementExhibit enthusiasmand determinationExhibit industry awarenessExhibit intellectual curiosityExhibit exceptional organizational skillsExhibit a strong problem solving approachExhibit strong verbal and written communication skillsExhibit the ability to define problems, collect data, establish facts, and draw valid conclusionsEDUCATION and/or EXPERIENCEHigh school diploma or equivalent, Technical degree preferred3+ years with field experienceProficiency in Microsoft Office programs/softwareDemonstrate proficient use of iOS and/or Android applicationsLANGUAGE SKILLSAble to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.PHYSICAL DEMANDS & WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Work at heightsWork at depths, such as under raised floors, underground vaults, etcBend or twist the body into unusual positions while workingCoordinate body movements when using tools or equipmentMaintain balance while performing construction tasks while on a ladderReach with hands and arms, stoop, kneel, crouch or crawlReach and stretch to position equipment and fixtures while maintaining balanceUse hands and fingers to handle, feel, and/or manipulate small wires and objectsRegularly walk and perform physical tasks all day without becoming overly tiredRegularly lift and/or move up to 49 pounds; participate in group lifts for 50+ pounds. Carry objects weighing up to 49 pounds for short distances.Work shifts longer than eight hours in durationPush or pull heavy objects into position and apply muscular force quickly to objects and equipmentDistinguish between colorsWork in a noisy environmentTRAVELWilling to travel extensivelyMust have reliable transportation and the ability to transport minor job related tools and minor equipment to work locations.Circet USA is an Equal Opportunity Employer M/F/Veteran/Disability/Sexual Orientation/Gender Identity