SPECTRUM
Rep 1, Cust Svc Video Repair
SPECTRUM, El Paso, Texas, United States, 79906
Job Description
Start date October 11th 2024
Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.
BE PART OF THE CONNECTIONAt Spectrum, we keep more than 31 million customers connected. As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOSTLearning about our core TV products, services, and billing processes to provide knowledgeable and timely customer serviceRepresenting a Fortune 100 company and being the voice of SpectrumTroubleshooting and resolving technical issues related to cable and video servicesInteracting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and moreResolving TV inquiries while creating best-in-class customer experiencesWorking in an open, friendly environment with a supportive, energetic team
We re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you ll thrive inside our customer service environment.
WHAT YOU LL BRING TO SPECTRUMRequired QualificationsEducation : High school diploma or equivalentSchedule : Ability to work a variety of schedules including nights, weekends, and holidaysLanguage : Ability to read, write, speak and understand English
Preferred QualificationsExperience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call centerTechnical Skills: MS Office, computer skills, typingSkills: Communication, organization, time management, multi-tasking, customer serviceAbilities: Dependable, professional, solution-oriented, results-driven, resilient
SPECTRUM CONNECTS YOU TO MORETools + Tech : Work with innovative, customer service technology and information systemsSupportive Teams : Learn from managers and work with team-oriented colleagues who want you to grow and succeedCompetitive Pay : Generous $20 per hour starting payDynamic Growth : The growth of our industry and evolving technology will power your career as you move up or around the companyLearning Cultur e: We invest in your learning, and provide paid training and coaching to help you succeedTotal Rewards : Our comprehensive benefits are among the best in the industry
Apply now, connect a friend to this opportunity or sign up for job alerts!
CRP-
Here, employees don t just have jobs, they build careers. That s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here
We re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Start date October 11th 2024
Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.
BE PART OF THE CONNECTIONAt Spectrum, we keep more than 31 million customers connected. As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOSTLearning about our core TV products, services, and billing processes to provide knowledgeable and timely customer serviceRepresenting a Fortune 100 company and being the voice of SpectrumTroubleshooting and resolving technical issues related to cable and video servicesInteracting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and moreResolving TV inquiries while creating best-in-class customer experiencesWorking in an open, friendly environment with a supportive, energetic team
We re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you ll thrive inside our customer service environment.
WHAT YOU LL BRING TO SPECTRUMRequired QualificationsEducation : High school diploma or equivalentSchedule : Ability to work a variety of schedules including nights, weekends, and holidaysLanguage : Ability to read, write, speak and understand English
Preferred QualificationsExperience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call centerTechnical Skills: MS Office, computer skills, typingSkills: Communication, organization, time management, multi-tasking, customer serviceAbilities: Dependable, professional, solution-oriented, results-driven, resilient
SPECTRUM CONNECTS YOU TO MORETools + Tech : Work with innovative, customer service technology and information systemsSupportive Teams : Learn from managers and work with team-oriented colleagues who want you to grow and succeedCompetitive Pay : Generous $20 per hour starting payDynamic Growth : The growth of our industry and evolving technology will power your career as you move up or around the companyLearning Cultur e: We invest in your learning, and provide paid training and coaching to help you succeedTotal Rewards : Our comprehensive benefits are among the best in the industry
Apply now, connect a friend to this opportunity or sign up for job alerts!
CRP-
Here, employees don t just have jobs, they build careers. That s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here
We re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.