HOK
Marketing Professional Experience Design
HOK, San Diego, California, United States, 92189
Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Senior Operations Coordinator to join our dynamic team in Paris. ABOUT LATHAM & WATKINS With offices in 14 countries, more than 3,000 attorneys and over 2,500 professional staff, the key to our success and our continued ability to deliver the highest quality service to our clients is our “one-firm” culture – a spirit of teamwork and shared commitment to quality across our global offices that has long distinguished Latham from other law firms. ABOUT THE ROLE As a Senior Operations Coordinator, you will be responsible for managing the Guest Services and Workplace Services teams. In this newly created role, key responsibilities will include:
The day-to-day management of the tasks and workflow that the team is required to deliver, ensuing the most appropriate resources are deployed
Leading, coaching and developing a highly regarded and experienced team
Assessing current processes and ways of working to creatively identify where improvements can be made or suggesting new, innovative ways of delivering first-class customer service
Ensuring the smooth running and technical wellbeing of the office, which includes building relationships with third part suppliers
Liaising with global teams located in other European and global offices to share ideas and collaborate on special projects
Providing a first class, customer service-oriented workplace experience to our lawyers, staff and clients
ABOUT YOU We’d love to hear from you if you:
Are passionate about delivering outstanding customer and client service
Thrive working in a team whilst leading by example
Exhibit well developed and professional interpersonal skills, including the ability to interact and communicate effectively with clients and staff at all organizational levels of the firm
Embrace change with an open-minded and dynamic attitude
Are fluent in French and English
And have:
Excellent leadership skills necessary for effective supervision
Experience in a high-end customer service environment
The ability to use independent judgment and discretion when making decisions
Thorough knowledge of PC applications, including MS Office
Knowledge about technical building management
Please note that this role may require some travel to our other offices. Successful candidates will not only be provided with an outstanding job opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
Advantageous complementary health insurance
Meal vouchers and 50% firm participation on travel tickets
Wellness programs (e.g. membership to HeadSpace, access to mental health services, well-being events, gym membership, etc.)
Professional Development programs
Employee discounts
And more!
Additionally, we have a range of global affinity groups (including LGBTQ group, multicultural group, women’s group). These provide a platform for staff to share experiences, advice, and interests, encouraging a continued discussion on diversity. Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity, pro bono work and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. #LI-AD1
Required Skills Required Experience
The day-to-day management of the tasks and workflow that the team is required to deliver, ensuing the most appropriate resources are deployed
Leading, coaching and developing a highly regarded and experienced team
Assessing current processes and ways of working to creatively identify where improvements can be made or suggesting new, innovative ways of delivering first-class customer service
Ensuring the smooth running and technical wellbeing of the office, which includes building relationships with third part suppliers
Liaising with global teams located in other European and global offices to share ideas and collaborate on special projects
Providing a first class, customer service-oriented workplace experience to our lawyers, staff and clients
ABOUT YOU We’d love to hear from you if you:
Are passionate about delivering outstanding customer and client service
Thrive working in a team whilst leading by example
Exhibit well developed and professional interpersonal skills, including the ability to interact and communicate effectively with clients and staff at all organizational levels of the firm
Embrace change with an open-minded and dynamic attitude
Are fluent in French and English
And have:
Excellent leadership skills necessary for effective supervision
Experience in a high-end customer service environment
The ability to use independent judgment and discretion when making decisions
Thorough knowledge of PC applications, including MS Office
Knowledge about technical building management
Please note that this role may require some travel to our other offices. Successful candidates will not only be provided with an outstanding job opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
Advantageous complementary health insurance
Meal vouchers and 50% firm participation on travel tickets
Wellness programs (e.g. membership to HeadSpace, access to mental health services, well-being events, gym membership, etc.)
Professional Development programs
Employee discounts
And more!
Additionally, we have a range of global affinity groups (including LGBTQ group, multicultural group, women’s group). These provide a platform for staff to share experiences, advice, and interests, encouraging a continued discussion on diversity. Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity, pro bono work and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. #LI-AD1
Required Skills Required Experience