Capital One
Senior Manager, US Card Executive Communications (Hybrid)
Capital One, Richmond, Virginia, United States, 23214
Center 1 (19052), United States of America, McLean, VirginiaSenior Manager, US Card Executive Communications (Hybrid)
The Card Communications team is seeking an experienced communications leader to provide strategic consultative support to a US Card Leadership Team executive. As a key advisor to senior leaders, this Executive Communications leader will shape and execute the communications strategy to drive the vision and strategy of the leader and the organization, while supporting our unique team culture centered around Capital One's values.This role is
hybrid
meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting.
Monday
and
Fridays
are enterprise- wide
virtual work days .
Tuesday, Wednesday and Thursday
are in-person days for associates to spend time together working in our beautifully-designed team areas.Responsibilities:Serve as a strategic partner to US Card executives to plan and prepare effective, thoughtful and engaging internal communications that educate, inform, connect and inspire team members.
Lead all facets of communications including all-employee meetings, digital/video storytelling, leader blogs, speaking engagements, team events and organizational change management.
Elevate stories from within client group to fuel our US Card-wide editorial calendar
Evaluate performance for communications based on real-time metrics and other key performance indicators to recommend strategy and refine as needed.
Partner with HR, Chiefs of Staff, DIB teams, line of business communicators, Corporate Communications, and other partners to deliver on tactics and strategic outcomes.
Provide best-in-class people leadership to a team of executive communicators supporting other leaders across US Card by amplifying skills, fostering inclusion, providing direct feedback and coaching, and holding a high bar for talent and performance
Requirements:Outstanding communication and presentation skills, both written and verbal
Ability to provide strategic communications thought leadership to senior executive leaders
Innovative approach to bringing enhancements and efficiencies to strategies, processes, and interaction/operating models
Deliver empowering, inclusive, and inspiring people leadership
Proficient at creating communication cascades within matrixed organizations
Excellent influencing and negotiation skills
Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget
A track record of consistently acting with urgency as needed
Strong customer-orientation and proven track record of collaborative work relationships
A typical day in the life of this Senior Manager could look like:Participate in a senior leadership team meeting to stay informed of strategic priorities and have a voice at the table influencing conversations and thinking
Consult with an executive on talking points for their upcoming speaking engagement and work with our design team to create the supporting slides and materials
Lead a team meeting and individual 1:1 conversations with direct reports where you provide coaching and feedback and inspire a vision for the future
Strategize with HR partners on ways to leverage communications to address feedback from the latest associate survey
Draft a leader communication to inspire the team, recognize recent big wins and keep team members informed of how we're delivering against our priorities
Meet with the Chief of Staff to understand the deeper business context that should be communicated to the broader associate population
You'll need to wear many hats including:Problem-solver: You partner with executives to understand their intent and goals, develop plans that meet those needs and relentlessly pursue options to deliver results.
Diplomat: You're comfortable and adept with influencing senior leaders, you have a strong customer-orientation and proven track record of collaborative work relationships. You thrive in a matrixed environment where direct control is limited and the need to influence is high.
Creator: You're a strong, autonomous leader who is able to establish a vision and deliver it through our key partners - and you can work your creative muscle in developing communications and campaigns that grab attention and get results.
Strategist: You have a deep understanding of where the team wants to go and can develop the communications strategy to help them get there.
Project Leader: You're detailed- and process-oriented, with a natural tendency to identify and mitigate risks. You're experienced managing several projects and initiatives at once.
Juggler: You don't get overwhelmed or flustered easily. You reprioritize work as needed to adjust to changing business needs, and take action with urgency as appropriate.
Basic Qualifications:Bachelor's degree or Military experience
At least 8 years of experience in communications in a business environment or an agency environment
At least 4 years of people leadership experience
Preferred Qualifications:Outstanding communication and presentation skills, both written and verbal.
Strong business acumen and executive presence with a history of cultivating trusting relationships with executive leaders.
The ability to distill complex and sometimes voluminous content into clear, concise and engaging communications.
Experience leveraging data to create and execute communications strategies, plans, programs and events.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
The Card Communications team is seeking an experienced communications leader to provide strategic consultative support to a US Card Leadership Team executive. As a key advisor to senior leaders, this Executive Communications leader will shape and execute the communications strategy to drive the vision and strategy of the leader and the organization, while supporting our unique team culture centered around Capital One's values.This role is
hybrid
meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting.
Monday
and
Fridays
are enterprise- wide
virtual work days .
Tuesday, Wednesday and Thursday
are in-person days for associates to spend time together working in our beautifully-designed team areas.Responsibilities:Serve as a strategic partner to US Card executives to plan and prepare effective, thoughtful and engaging internal communications that educate, inform, connect and inspire team members.
Lead all facets of communications including all-employee meetings, digital/video storytelling, leader blogs, speaking engagements, team events and organizational change management.
Elevate stories from within client group to fuel our US Card-wide editorial calendar
Evaluate performance for communications based on real-time metrics and other key performance indicators to recommend strategy and refine as needed.
Partner with HR, Chiefs of Staff, DIB teams, line of business communicators, Corporate Communications, and other partners to deliver on tactics and strategic outcomes.
Provide best-in-class people leadership to a team of executive communicators supporting other leaders across US Card by amplifying skills, fostering inclusion, providing direct feedback and coaching, and holding a high bar for talent and performance
Requirements:Outstanding communication and presentation skills, both written and verbal
Ability to provide strategic communications thought leadership to senior executive leaders
Innovative approach to bringing enhancements and efficiencies to strategies, processes, and interaction/operating models
Deliver empowering, inclusive, and inspiring people leadership
Proficient at creating communication cascades within matrixed organizations
Excellent influencing and negotiation skills
Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget
A track record of consistently acting with urgency as needed
Strong customer-orientation and proven track record of collaborative work relationships
A typical day in the life of this Senior Manager could look like:Participate in a senior leadership team meeting to stay informed of strategic priorities and have a voice at the table influencing conversations and thinking
Consult with an executive on talking points for their upcoming speaking engagement and work with our design team to create the supporting slides and materials
Lead a team meeting and individual 1:1 conversations with direct reports where you provide coaching and feedback and inspire a vision for the future
Strategize with HR partners on ways to leverage communications to address feedback from the latest associate survey
Draft a leader communication to inspire the team, recognize recent big wins and keep team members informed of how we're delivering against our priorities
Meet with the Chief of Staff to understand the deeper business context that should be communicated to the broader associate population
You'll need to wear many hats including:Problem-solver: You partner with executives to understand their intent and goals, develop plans that meet those needs and relentlessly pursue options to deliver results.
Diplomat: You're comfortable and adept with influencing senior leaders, you have a strong customer-orientation and proven track record of collaborative work relationships. You thrive in a matrixed environment where direct control is limited and the need to influence is high.
Creator: You're a strong, autonomous leader who is able to establish a vision and deliver it through our key partners - and you can work your creative muscle in developing communications and campaigns that grab attention and get results.
Strategist: You have a deep understanding of where the team wants to go and can develop the communications strategy to help them get there.
Project Leader: You're detailed- and process-oriented, with a natural tendency to identify and mitigate risks. You're experienced managing several projects and initiatives at once.
Juggler: You don't get overwhelmed or flustered easily. You reprioritize work as needed to adjust to changing business needs, and take action with urgency as appropriate.
Basic Qualifications:Bachelor's degree or Military experience
At least 8 years of experience in communications in a business environment or an agency environment
At least 4 years of people leadership experience
Preferred Qualifications:Outstanding communication and presentation skills, both written and verbal.
Strong business acumen and executive presence with a history of cultivating trusting relationships with executive leaders.
The ability to distill complex and sometimes voluminous content into clear, concise and engaging communications.
Experience leveraging data to create and execute communications strategies, plans, programs and events.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).