The Knot Worldwide
Manager, Account Management - Global Media Solutions
The Knot Worldwide, Chevy Chase, Maryland, United States, 20815
Job Description
ABOUT THE ROLE AND OUR TEAM:
The Knot Worldwide is looking for a Manager to help lead the Account Management department of the Global Media Solutions team. The ideal candidate has a positive attitude, strong relationship-building skills, experience in customer success, people management, strategic media planning skills, and campaign reporting. The Manager of Account Management (you!) will lead team members within the Account Management department who oversee proposals and campaigns from start to finish.
RESPONSIBILITIES:Manage multiple team members within the Account Management department by coaching functional excellence as defined in roles and responsibilitiesOnboard new team members and build ongoing training materials for the department as neededLead and prepare weekly team meetings in partnership with other management team members to inform the department of business updates, ad hoc training, and remindersStrategize and build go-to-market sales packages and recommend new product offerings related to Global Media Solutions' core revenue category focusAvid user and champion in multiple internal order management systems such as JIRA, Google Ad Manager, and Operative oneSupport Sales team in strategizing product offerings for all prospecting initiatives and inbound requests, as well as, participate in any external meetings to provide white glove service to all clientsStructure and guide agendas and participants for internal brainstorms with direct reports and other internal team members to review requests for proposalsRecommend strategic products and packages for requests for proposals based on Advertiser/Agency timelines and internal deadlines while also keeping in mind advertiser KPIs and budgetsReview and approve team members' media plans before being shared with the Advertiser/Agency to ensure all proposals are within company guidelines, this includes some of the following requirements: inventory availability, margin analysis on product and deal level, pricing and discounting thresholds, etc.Partner with the Senior Director on internal deal escalations and approvals when proposals do not comply with company guidelinesReview and approve Standard Insertion Orders, as well as, Media Plan submissions within the main order management system to activate campaignsSupport direct reports and oversee all campaign execution to ensure timely launches, as well as performance KPIs and budgets, are delivered in fullCoach post-sales team members on all reporting, specifically pacing documentation and client-facing PowerPoint storytelling presentations based on performance benchmarksAccompany and advise direct reports on best practices for client-facing kick-off-call presentations and weekly Advertiser/Agency activation callsReview monthly billing processes and be the liaison between the Account Management team and the Accounting and Billing departmentsReview and approve optimizations or reallocation proposals based on performance trends and provide strategies for upsell opportunitiesEffectively work with cross-functional departments to continually manage process improvements for efficiency and revenue growth opportunitiesSUCCESSFUL MANAGER CANDIDATES HAVE
Bachelor's degree with a strong academic recordStrong mentoring, coaching, and people management skills5 years experience in digital media space2 years of experience managing a media planning, account management, or client services teamDemonstrated ability to identify and solve problems by analyzing large data setsImpressive relationship-building skills and comfortable communicating with senior-level executivesStrong presentation and communication skillsOutstanding Excel skills and PowerPoint skills are requiredKnowledge of Operative, Salesforce, Google Ad Manager, 3rd party Ad Servers, and Tags/Tracking is a plusAbout Us
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT WE LOVE ABOUT YOU:
You Dream Big. You iterate and experiment to drive innovation.You Love Our Users. You keep our global community at the center of everything you do.You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.You Hustle Every Day. You favor urgency and own your outcomes.You Win Together. People are at the heart of our success and you play as a team.
WHAT YOU LOVE ABOUT US:
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Boston, MA; Delhi, India; Galway, Ireland; London, England; Madrid, Spain; New York, NY; Omaha, NE; Portland, OR; and Washington, D.C.
We are seeking applicants residing in the Central or Eastern US time zones to facilitate effective communication with the company's headquarters in Chevy Chase, MD.
US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
About the Team
WHAT WE DO MATTERS:
Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide's leading family of brands-including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more-help people take celebration planning from inspiration to action. When you join our global team, you'll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that make us.
ABOUT THE ROLE AND OUR TEAM:
The Knot Worldwide is looking for a Manager to help lead the Account Management department of the Global Media Solutions team. The ideal candidate has a positive attitude, strong relationship-building skills, experience in customer success, people management, strategic media planning skills, and campaign reporting. The Manager of Account Management (you!) will lead team members within the Account Management department who oversee proposals and campaigns from start to finish.
RESPONSIBILITIES:Manage multiple team members within the Account Management department by coaching functional excellence as defined in roles and responsibilitiesOnboard new team members and build ongoing training materials for the department as neededLead and prepare weekly team meetings in partnership with other management team members to inform the department of business updates, ad hoc training, and remindersStrategize and build go-to-market sales packages and recommend new product offerings related to Global Media Solutions' core revenue category focusAvid user and champion in multiple internal order management systems such as JIRA, Google Ad Manager, and Operative oneSupport Sales team in strategizing product offerings for all prospecting initiatives and inbound requests, as well as, participate in any external meetings to provide white glove service to all clientsStructure and guide agendas and participants for internal brainstorms with direct reports and other internal team members to review requests for proposalsRecommend strategic products and packages for requests for proposals based on Advertiser/Agency timelines and internal deadlines while also keeping in mind advertiser KPIs and budgetsReview and approve team members' media plans before being shared with the Advertiser/Agency to ensure all proposals are within company guidelines, this includes some of the following requirements: inventory availability, margin analysis on product and deal level, pricing and discounting thresholds, etc.Partner with the Senior Director on internal deal escalations and approvals when proposals do not comply with company guidelinesReview and approve Standard Insertion Orders, as well as, Media Plan submissions within the main order management system to activate campaignsSupport direct reports and oversee all campaign execution to ensure timely launches, as well as performance KPIs and budgets, are delivered in fullCoach post-sales team members on all reporting, specifically pacing documentation and client-facing PowerPoint storytelling presentations based on performance benchmarksAccompany and advise direct reports on best practices for client-facing kick-off-call presentations and weekly Advertiser/Agency activation callsReview monthly billing processes and be the liaison between the Account Management team and the Accounting and Billing departmentsReview and approve optimizations or reallocation proposals based on performance trends and provide strategies for upsell opportunitiesEffectively work with cross-functional departments to continually manage process improvements for efficiency and revenue growth opportunitiesSUCCESSFUL MANAGER CANDIDATES HAVE
Bachelor's degree with a strong academic recordStrong mentoring, coaching, and people management skills5 years experience in digital media space2 years of experience managing a media planning, account management, or client services teamDemonstrated ability to identify and solve problems by analyzing large data setsImpressive relationship-building skills and comfortable communicating with senior-level executivesStrong presentation and communication skillsOutstanding Excel skills and PowerPoint skills are requiredKnowledge of Operative, Salesforce, Google Ad Manager, 3rd party Ad Servers, and Tags/Tracking is a plusAbout Us
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT WE LOVE ABOUT YOU:
You Dream Big. You iterate and experiment to drive innovation.You Love Our Users. You keep our global community at the center of everything you do.You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.You Hustle Every Day. You favor urgency and own your outcomes.You Win Together. People are at the heart of our success and you play as a team.
WHAT YOU LOVE ABOUT US:
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Boston, MA; Delhi, India; Galway, Ireland; London, England; Madrid, Spain; New York, NY; Omaha, NE; Portland, OR; and Washington, D.C.
We are seeking applicants residing in the Central or Eastern US time zones to facilitate effective communication with the company's headquarters in Chevy Chase, MD.
US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
About the Team
WHAT WE DO MATTERS:
Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide's leading family of brands-including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more-help people take celebration planning from inspiration to action. When you join our global team, you'll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that make us.