Wells Fargo
Lead Content Designer - Consumer Digital Channels
Wells Fargo, Charlotte, North Carolina, United States, 28245
About this role:
This is an XD Lead Content Designer role for Consumer Digital Channels.
The Wells Fargo Experience Design (XD) team is seeking a Lead Content Designer to work on the Alerts & Messaging design team. Can you bring joy to outbound communications like email, text, and push? Do you love getting customers excited about products, services, and features through in-app engagement opportunities? Are you inspired by using content to make customers feel valued, confident, and empowered? Yeah? Us, too! Come join our team to craft awesome copy that helps people bank better.
To excel in this role, you'll need to be an exceptional copywriter with strong content design and UX chops. You'll collaborate with other designers, product partners, and technical teams to deliver on our mission to build the best digital experience by delivering customer joy in the financial space.
In this role, you will:
Lead the creation of best-in-class digital customer experiences for our app and website
Apply a deep understanding of content design principles to develop and execute strategies that solve complex user and business challenges
Craft holistic flows and end-to-end experiences grounded in principles of user-centered design
Lead complex initiatives for web and app content design
Identify the modeling and all risk management including compliance with all federal and state laws for accessibility for all users
Review and analyze complex business and operational objectives
Complete work in accordance with all risk management, compliance and business process expectations
Make decisions in complex and multi-faceted situations requiring strong understanding of Content Design policies, procedures and/or compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives
Collaborate and consult with peers, colleagues and leadership to resolve issues and achieve goals
Required Qualifications:
5+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Ability to write compelling copy for a complicated and highly personal space - financial institution experience is not required
Understanding of how to leverage research data to build solutions that balance the needs of our users with our business goals
Skilled in story-telling: sell ideas, create coalition, and build support through excellent presentation skills
An arbiter of best practices in grammar, messaging, writing, and style
Offers content design perspective throughout the product development process, influencing strategic decisions to improve the overall experience and ensure consistency
Job Expectations:
This position is not eligible for Visa sponsorship
This position is a hybrid work model and will not be a telecommute position. Must be willing to work out of Charlotte, NC, New York, NY or San Francisco, CA approximately 3 days a week
Pay Range:
Charlotte, NC: $96,600 - $171,800
New York, NY: $115,900 - $206,100
San Francisco, CA: $115,900 - $206,100
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$96,600.00 - $206,100.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
22 Aug 2024
*** Job posting may come down early due to volume of applicants.**
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Company:
WELLS FARGO BANK
Req Number:
R-389937-1
Updated:
Sat Aug 17 02:56:03 UTC 2024
Location:
CHARLOTTE,North Carolina
This is an XD Lead Content Designer role for Consumer Digital Channels.
The Wells Fargo Experience Design (XD) team is seeking a Lead Content Designer to work on the Alerts & Messaging design team. Can you bring joy to outbound communications like email, text, and push? Do you love getting customers excited about products, services, and features through in-app engagement opportunities? Are you inspired by using content to make customers feel valued, confident, and empowered? Yeah? Us, too! Come join our team to craft awesome copy that helps people bank better.
To excel in this role, you'll need to be an exceptional copywriter with strong content design and UX chops. You'll collaborate with other designers, product partners, and technical teams to deliver on our mission to build the best digital experience by delivering customer joy in the financial space.
In this role, you will:
Lead the creation of best-in-class digital customer experiences for our app and website
Apply a deep understanding of content design principles to develop and execute strategies that solve complex user and business challenges
Craft holistic flows and end-to-end experiences grounded in principles of user-centered design
Lead complex initiatives for web and app content design
Identify the modeling and all risk management including compliance with all federal and state laws for accessibility for all users
Review and analyze complex business and operational objectives
Complete work in accordance with all risk management, compliance and business process expectations
Make decisions in complex and multi-faceted situations requiring strong understanding of Content Design policies, procedures and/or compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives
Collaborate and consult with peers, colleagues and leadership to resolve issues and achieve goals
Required Qualifications:
5+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Ability to write compelling copy for a complicated and highly personal space - financial institution experience is not required
Understanding of how to leverage research data to build solutions that balance the needs of our users with our business goals
Skilled in story-telling: sell ideas, create coalition, and build support through excellent presentation skills
An arbiter of best practices in grammar, messaging, writing, and style
Offers content design perspective throughout the product development process, influencing strategic decisions to improve the overall experience and ensure consistency
Job Expectations:
This position is not eligible for Visa sponsorship
This position is a hybrid work model and will not be a telecommute position. Must be willing to work out of Charlotte, NC, New York, NY or San Francisco, CA approximately 3 days a week
Pay Range:
Charlotte, NC: $96,600 - $171,800
New York, NY: $115,900 - $206,100
San Francisco, CA: $115,900 - $206,100
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$96,600.00 - $206,100.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
22 Aug 2024
*** Job posting may come down early due to volume of applicants.**
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Company:
WELLS FARGO BANK
Req Number:
R-389937-1
Updated:
Sat Aug 17 02:56:03 UTC 2024
Location:
CHARLOTTE,North Carolina