Wolters Kluwer
Lead CX/UX Research Consultant – Remote R0042425
Wolters Kluwer, Juneau, Alaska, us, 99812
Lead CX/UX Research Consultant – Remote R0042425
The CompanyWolters Kluwer is a global leader in professional information services. Business Owners and professionals in the areas of Legal, Tax, Health, Finance, and Compliance sectors rely on Wolters Kluwer's market-leading information-enabled tools and expert software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.The PositionThe Lead UX/CX Research Consultant, reporting to the Director of UX/CX Research, will be responsible for all aspects of UX Research for the Small Business customer segment within CT Corporation. You will provide close partnership for senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making.Responsibilities include but are not limited to:Lead User Research: Collaborate with segment leadership and CT strategy lead, Product Management, UX Design, and Engineering to define the long-term vision and strategy for user experience research for the segment.Partner with segment leadership and CT strategy lead and Product Managers to understand business goals and objectives.Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods.Create understanding and empathy around user needs for the entire product team including UX designers, product managers, and engineers.Explore the behaviors and motivations of users through contextual inquiry, concept validation, surveys, and usability testing.Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers.Ensure that product teams are using research findings to inform design decisions.Drive a culture of feedback and metrics to improve the user experience.Regularly communicate status and metrics to management and stakeholders.Advocate for and implement standard processes to ensure quality and consistency of work.Involve all members of cross-functional teams in research and analysis.Desired ExperienceAt least 10 years of relevant research experience.Significant experience working with senior clients, stakeholders, and developers.Exceptional communication and presentation skills.Experience working in a Lean/Agile development environment.Excellent time and project management skills.Some experience working with organizational change management.Experience with B2C products.Experience with small businesses.Additional Information:Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including:
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U.S. Corporation and all of its subsidiaries is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#J-18808-Ljbffr
The CompanyWolters Kluwer is a global leader in professional information services. Business Owners and professionals in the areas of Legal, Tax, Health, Finance, and Compliance sectors rely on Wolters Kluwer's market-leading information-enabled tools and expert software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.The PositionThe Lead UX/CX Research Consultant, reporting to the Director of UX/CX Research, will be responsible for all aspects of UX Research for the Small Business customer segment within CT Corporation. You will provide close partnership for senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making.Responsibilities include but are not limited to:Lead User Research: Collaborate with segment leadership and CT strategy lead, Product Management, UX Design, and Engineering to define the long-term vision and strategy for user experience research for the segment.Partner with segment leadership and CT strategy lead and Product Managers to understand business goals and objectives.Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods.Create understanding and empathy around user needs for the entire product team including UX designers, product managers, and engineers.Explore the behaviors and motivations of users through contextual inquiry, concept validation, surveys, and usability testing.Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers.Ensure that product teams are using research findings to inform design decisions.Drive a culture of feedback and metrics to improve the user experience.Regularly communicate status and metrics to management and stakeholders.Advocate for and implement standard processes to ensure quality and consistency of work.Involve all members of cross-functional teams in research and analysis.Desired ExperienceAt least 10 years of relevant research experience.Significant experience working with senior clients, stakeholders, and developers.Exceptional communication and presentation skills.Experience working in a Lean/Agile development environment.Excellent time and project management skills.Some experience working with organizational change management.Experience with B2C products.Experience with small businesses.Additional Information:Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including:
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U.S. Corporation and all of its subsidiaries is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#J-18808-Ljbffr