Deka Lash MN - Knollwood
Studio MANAGER DEKALASHFull time
Deka Lash MN - Knollwood, Saint Louis Park, Minnesota, United States,
Deka Lash, one of the fastest-growing brands in the beauty business and we are looking for world-class leaders to manage our studio. Are you such a leader? If so, bring your positive attitude and lash extension skills to us for a wonderful opportunity to grow with us.
This is a Full-Time position. Your time will be split between eyelash application and managerial duties. Although you will always be managing, we understand that you will also be applying lashes 60-80% of the time. Leading the staff will be a 100% commitment.
Job Responsibilities:
Provide eyelash extensions personally, in addition to leading staff and managing the studio
Leading by example by modeling all activities through self-involvement
Maintaining the morale of lash artists through positivity, motivation, and support
Ensure Deka Lash branding and culture through consistency and continuity in all actions
Client-focused Responsibilities (as a Lash Artist)
Provide astonishing lashes
Educate clients on how to properly care for their lashes
Upsell memberships, services, and products
Engage clients with world-class service, including check-in/out
Client-focused Responsibilities (as a Studio Manager)
Encourage the highest level of customer service staff-wide
Respond professionally and in a timely manner to client experiences (both positive and negative) in person, on the phone or via social media
Staff-focused Responsibilities
Coordinate and monitor the hiring and training of Deka Lash studio Lash
Artists
Phone screen and pre-interview; make interview/hiring recommendations
Manage, monitor and mentor Deka Lash studio Lash Artists for ongoing success and future growth * Schedule Monthly pack meetings to discuss goals, recognize staff, and review Monthly Refresher Sheets and Promotions
Schedule bi-weekly meetings with each lash artist
Create Action plans Create and manage staff schedules, including handling same-day staff call-outs
Responsible for 90-day and annual Lash Artist performance evaluations
Manage disciplinary actions involving Deka Lash studio staff, should they arise
Facilitate 1:1 bi weekly development meetings with the lash artists
Facilitate and develop monthly agenda based team meetings
Studio-focused Responsibilities
Exceed industry sanitation standards
Comply with and enforce Deka Lash Corporate policies, business practices, systems and processes
Supervise and reinforce studio-level processes and systems
Monitor and respond to studio email account
Monitor and respond to studio and staff reviews
Coordinate and lead local sales efforts (social media marketing, outreach, studio events)
Ensure all studio systems are followed such as proper open/close, delinquent account procedures, cash handling, bank deposits, and inventory management
Ensure the facility is clean, stocked, properly maintained and operationally sound
Required Qualifications:
SALON MANAGER LICENCE is a must.
Positive, proactive, and a team player
Possess excellent leadership and management skills to create a positive, successful environment for staff and clients
Have a strong work ethic, integrity and professional demeanor
Ability to multi-task and manage client and staff concerns in a timely and appropriate manner
Ability to foster a TEAM environment
Goal driven
Must be available to work during extended studio hours (including nights and weekends)
Must be accessible when unforeseen issues arise outside of working schedule
Previous management experience in the beauty industry strongly recommended but not required
Job Benefits:
Awesome compensation for awesome work!
✓ Above industry-standard base pay per hour ✓ Commission on every service performed and every product sold ✓ High-potential gratuity income ✓ Participation in an all-studio bonus program ✓
FREE lash services and discounts on products
Flexible, yet consistent, days and hours
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Deka Lash.
This is a Full-Time position. Your time will be split between eyelash application and managerial duties. Although you will always be managing, we understand that you will also be applying lashes 60-80% of the time. Leading the staff will be a 100% commitment.
Job Responsibilities:
Provide eyelash extensions personally, in addition to leading staff and managing the studio
Leading by example by modeling all activities through self-involvement
Maintaining the morale of lash artists through positivity, motivation, and support
Ensure Deka Lash branding and culture through consistency and continuity in all actions
Client-focused Responsibilities (as a Lash Artist)
Provide astonishing lashes
Educate clients on how to properly care for their lashes
Upsell memberships, services, and products
Engage clients with world-class service, including check-in/out
Client-focused Responsibilities (as a Studio Manager)
Encourage the highest level of customer service staff-wide
Respond professionally and in a timely manner to client experiences (both positive and negative) in person, on the phone or via social media
Staff-focused Responsibilities
Coordinate and monitor the hiring and training of Deka Lash studio Lash
Artists
Phone screen and pre-interview; make interview/hiring recommendations
Manage, monitor and mentor Deka Lash studio Lash Artists for ongoing success and future growth * Schedule Monthly pack meetings to discuss goals, recognize staff, and review Monthly Refresher Sheets and Promotions
Schedule bi-weekly meetings with each lash artist
Create Action plans Create and manage staff schedules, including handling same-day staff call-outs
Responsible for 90-day and annual Lash Artist performance evaluations
Manage disciplinary actions involving Deka Lash studio staff, should they arise
Facilitate 1:1 bi weekly development meetings with the lash artists
Facilitate and develop monthly agenda based team meetings
Studio-focused Responsibilities
Exceed industry sanitation standards
Comply with and enforce Deka Lash Corporate policies, business practices, systems and processes
Supervise and reinforce studio-level processes and systems
Monitor and respond to studio email account
Monitor and respond to studio and staff reviews
Coordinate and lead local sales efforts (social media marketing, outreach, studio events)
Ensure all studio systems are followed such as proper open/close, delinquent account procedures, cash handling, bank deposits, and inventory management
Ensure the facility is clean, stocked, properly maintained and operationally sound
Required Qualifications:
SALON MANAGER LICENCE is a must.
Positive, proactive, and a team player
Possess excellent leadership and management skills to create a positive, successful environment for staff and clients
Have a strong work ethic, integrity and professional demeanor
Ability to multi-task and manage client and staff concerns in a timely and appropriate manner
Ability to foster a TEAM environment
Goal driven
Must be available to work during extended studio hours (including nights and weekends)
Must be accessible when unforeseen issues arise outside of working schedule
Previous management experience in the beauty industry strongly recommended but not required
Job Benefits:
Awesome compensation for awesome work!
✓ Above industry-standard base pay per hour ✓ Commission on every service performed and every product sold ✓ High-potential gratuity income ✓ Participation in an all-studio bonus program ✓
FREE lash services and discounts on products
Flexible, yet consistent, days and hours
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Deka Lash.