Sun Auto Tire & Service
Service Writer (Hourly + Commission)
Sun Auto Tire & Service, Beatrice, Nebraska, United States, 68310
Overview
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
T.O. Haas Tire serves the community! We have been in business since 1947, T.O. Haas Tire has 24 locations across Nebraska, Kansas and Iowa and we're growing fast! We sell many tire brands for cars, pickups, SUVs, tractors, trailers, ATVs, pivot irrigation systems, and more. In addition to tires, wheels, and batteries, T.O. Haas Tire & Auto performs many automotive services including oil changes, alignments, brakes, exhaust, shocks, struts, cooling systems, transmission fluid flush, and more. We employ ASE Certified Technicians to keep your vehicle riding and running at its best.
The
Sales and Service Advisor
is responsible for selling and promoting all products and services offered by the company by following the company's store standards and expectations.
Compensation: $ 40,0000/yr. to $ 60,000/yr.
Benefits:Competitive Bi-Weekly PayTuition Reimbursement, up to $3,000 annuallyPaid Vacation and Sick Time6 Paid HolidaysMedical, Dental and Vision Insurance (Effective 1 st of the Month after Hire)Life Insurance (Company paid)401(k) Retirement Savings Plan with Company MatchDiscounted Services on Personal and Immediate Family VehiclesOpportunity for Advancement!!!
Essential Roles and Responsibilities:Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.Track all new returns, core returns and warranty parts for individual customersOther duties as assigned
The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.
Qualifications :High School Diploma or equivalentPrior experience as a Service Advisor is helpful, but not requiredProfessional appearance and proven ability to work in a process driven environmentPossess valid driver's license, or obtain a valid driver's license within 30 days of hire datePossess State Inspector License or ability to obtain a State Inspector license within 30 days of hire dateASE Certified Service Consultant Certification or ability to obtain within 90 days of hire dateAbility to work a minimum of five days, including weekends
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#bayard
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
T.O. Haas Tire serves the community! We have been in business since 1947, T.O. Haas Tire has 24 locations across Nebraska, Kansas and Iowa and we're growing fast! We sell many tire brands for cars, pickups, SUVs, tractors, trailers, ATVs, pivot irrigation systems, and more. In addition to tires, wheels, and batteries, T.O. Haas Tire & Auto performs many automotive services including oil changes, alignments, brakes, exhaust, shocks, struts, cooling systems, transmission fluid flush, and more. We employ ASE Certified Technicians to keep your vehicle riding and running at its best.
The
Sales and Service Advisor
is responsible for selling and promoting all products and services offered by the company by following the company's store standards and expectations.
Compensation: $ 40,0000/yr. to $ 60,000/yr.
Benefits:Competitive Bi-Weekly PayTuition Reimbursement, up to $3,000 annuallyPaid Vacation and Sick Time6 Paid HolidaysMedical, Dental and Vision Insurance (Effective 1 st of the Month after Hire)Life Insurance (Company paid)401(k) Retirement Savings Plan with Company MatchDiscounted Services on Personal and Immediate Family VehiclesOpportunity for Advancement!!!
Essential Roles and Responsibilities:Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.Track all new returns, core returns and warranty parts for individual customersOther duties as assigned
The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.
Qualifications :High School Diploma or equivalentPrior experience as a Service Advisor is helpful, but not requiredProfessional appearance and proven ability to work in a process driven environmentPossess valid driver's license, or obtain a valid driver's license within 30 days of hire datePossess State Inspector License or ability to obtain a State Inspector license within 30 days of hire dateASE Certified Service Consultant Certification or ability to obtain within 90 days of hire dateAbility to work a minimum of five days, including weekends
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#bayard