Client Communications - Sr. Professional II_

**Calling all innovators – find your future at Fiserv.**We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.**Job Title**Client Communications - Sr. Professional II**What does a successful Communications - Sr Professional do at Fiserv:**The Fiserv Digital Payment Solutions business unit provides award-winning solutions to the financial services industry for electronic billing and payments, online funds transfer (A2A), person-to-person (P2P) payments and account aggregation services.As a Client Communications Professional, you will contribute to the success of Fiserv by crafting exceptional, accurate and timely external technical communications, including system and operational updates, FAQs, release notes, talking points and other product communications as assigned. You will apply your writing skills and technical acumen to translate complex information into clear, polished, and engaging content.**What you will do:**+ Authoring, proofreading and/or editing external client communications that clearly explain changes and potential impact to clients and their customers. Communications will vary in length and complexity, and are expected to be clear, concise, client focused and professional looking in every instance+ Managing the daily work associated with a project, including identifying requirements, scope and estimation of work, and meeting with stakeholders to gather content, feedback and approval, including product managers, senior leadership and Legal & Compliance+ Driving and leading communication strategy to educate clients and enhance their experience with Fiserv solutions and support+ Transforming complex, unorganized or unstructured technical data into client-friendly material+ Formatting, proofing and editing previously created documents, images and communications+ Applying product-specific knowledge and skills to communication development+ Researching available technical documentation and writing descriptive copy+ Working with our internal business partners to develop relationships, share and explain processes, and solve problems+ Producing all deliverables within project timeframes+ Mastering the department selected style guides and processes+ Contributing to team process documentation**What you will need to have:**+ Bachelor’s degree from an accredited university is preferred; equivalent work experience will be considered+ 3-5 years’ minimum experience in technical writing, communications, content management or a related discipline in the technology or financial services industry+ The ability to interpret and communicate technical information to a non-technical audience+ To be well organized, with the ability to balance multiple projects simultaneously in a deadline-driven environment, while maintaining attention to detail+ The ability to interact and collaborate with all levels of an organization, including executive leadership+ A general awareness of professional visual presentation/design principles+ Demonstrated ability to solve problems and drive process improvements+ Experience writing communications plans and executing on those plans**What would be great to have:**+ Demonstrated knowledge of the Fiserv product suite, especially within the supported business unit+ Familiarity with SharePoint and HTML+ Working knowledge of AP style+ Experience with content management systems (CMS) and authoring tools (ServiceNow)This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington._Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._Thank you for considering employment with Fiserv. Please:+ Apply using your legal name+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).**What you should know about us:**Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune _®_ magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.**Our commitment to Diversity and Inclusion:**Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.**Warning about fake job posts:**Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.