HP Studio Operations Lead_

HP Studio is a content and production led internal agency that acts as the engine that produces and distributes high quality global product & performance led content. We enable marketing initiatives by delivering lower funnel product assets (at scale) - seamless process, cost effective, agile, VIS ID aligned & of high quality.**About the Role**We are seeking an Operations Manager to join the HP Studio team. The Operations Manager will oversee the management of external resource planning, monitor project processes, timelines, and costs to ensure optimal efficiency and effectiveness. They will have responsibility of ensuring we have the right tools and systems integrated and deployed to enable the success of our brand, pm and design teams. The operations manager will lead a small team that drives data management, reporting and centralized knowledge sharing. This role requires excellent leadership and management skills to inspire and guide the team in delivering the best solutions to our stakeholders.**What you'll be doing:**+ **SOP Ownership:** Take full responsibility for the development, implementation, and maintenance of the standard operating procedures (SOPs). Ensure all SOPs are updated, well-documented, and actively shared with the team.+ **Resource Planning:** Oversee resource planning both internally and external , ensuring that our project workload has the necessary resources and personnel to meet its requirements. This includes partnering with leadership in planning for future resource needs.+ **Centralized Knowledge Base:** Manage the development of, updating and availability of centralized knowledge base across the team through the SharePoint Infrastructure. Develop and implement communication plans for updates on critical content to the team.+ **Time and Cost Monitoring:** Support the monitoring and control the time and cost of resources as it relates to quarterly project load. Ensuring that proposed growth ties to existing demand. Proactively flag any potential overruns and address with leadership team.+ **Leadership and Management of Fulfillment Team:** Lead, manage, and inspire the operations team. Foster a supportive and collaborative environment. Provide necessary training and guidance and manage the performance and development of team members.+ **BCP:** Manage the BCP planning and reporting processes to ensure risk is understood and mitigation plans are in place for all systems and resources.**What we're looking for:**+ Proven experience in operations management in the agency environment.+ Proficiency in project management software.+ Exceptional leadership and team management skills.+ Excellent problem-solving and decision-making skills.+ Strong organizational and multitasking abilities.+ Outstanding verbal and written communication skills.**Education & Experience** **Recommended*** Four-year or Graduate Degree in Marketing, Communications, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.* Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in direct marketing, communications, or a related field.**Preferred Certifications**NA**Knowledge & Skills*** Change Management* Communication Strategies* Content Creation* Content Development* Key Performance Indicators (KPIs)* Marketing* Marketing Communications* Project Management* Strategic Communication* Thought Leadership**Cross-Org Skills*** Customer Centricity* Prioritization* Resilience* Team Management* Strategic Thinking**Impact & Scope*** Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.**Complexity*** Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.**Disclaimer*** This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.Equal Opportunity Employer (EEO):HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).