Video Banker_

Job DescriptionAn employer in the Cincinnati, OH area is seeking a Video Banker to join their team for a 6 month contract to hire position. These employees will be joining their Client First Center Virtual Support Services team and are responsible for answering customer inquiries relating to bank products and services.Additional Responsibilities:Monitor technical problems and correct deficiencies; monitor processing systems for efficient utilization.Answer customer inquiries relating to bank products and services. Inquires may be received via ITM session delivered through ITM routing technology.Remain current on products, services, policies and proceduresResolve customer inquiries or issues with respect to any loan product offered by First Financial BankResolve customer issues through account research and utilization of support materials and resourcesPerform customer account transaction and maintenance activities accuratelyStrive for first contact resolution of customer inquiries, transactions and problem resolutionEscalate customer requests requiring additional knowledge or expertise as defined by department leadershipWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: om/workforce-privacy-policy/ .Skills and Requirements- 1+ years of experience working in customer service- Excellent communication and proficient English- Proficient grammar- Has positive and friendly personality nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.