Technical Writer, AWS Support_

DescriptionAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. With AWS you have the chance to help individuals and businesses manage their computing infrastructures and applications into the cloud.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.As a member of the AWS Support team, you will be at the forefront of cloud technologies and the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world-class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in multiple locations around the world, and are growing rapidly.Amazon Web Services has an opening for a Technical Writer located in Seattle, WA or Dallas, TX who thrives in a dynamic, fast-paced environment and has a content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining customer-focused content for technical and non-technical audiences.You will work with other Technical Writers, AWS builders, and subject matter experts to create and revise public facing documentation for various user guides across multiple AWS services. You will play a role in the development of a successful and effective global AWS Support team, including the development and management of content strategy, reviewing key metrics to ensure the availability of high quality content, and collaborating with AWS builders to review and revise content.Key job responsibilitiesThe primary responsibilities for a Technical Writer include:• Collaborate with AWS service teams to optimize and maintain public-facing user guides, developer guides, onboarding guides, and API documentation while maintaining a high bar for quality.• Triage feedback on public-facing guides and take action to prioritize feedback.• Work directly with development teams and AWS Support stakeholders to produce world-class content.• Create and maintain integrated help content on the AWS service consoles and review/revise public-facing error messages.• Work collaboratively with internal and external global stakeholders to conceptualize and develop content that strengthens the AWS brand.• Create, maintain, and edit content that is used by a wide audience with varying skill levels.• Manage all aspects of the documentation process—planning, testing, maintaining, and delivery.• Use metrics to identify underperforming content and present/implement a plan for improvement.• Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Basic Qualifications• 3+ years of experience as a technical editor or writer of technical documentation.• 3+ years of experience delivering content publication plans or managing multiple projects.• 2+ years of experience using XML for web content.• 2+ years of experience using Git for version control.• Demonstrated experience working with style guides, legal guidelines, and security policies.• Bachelor’s degree in English or related field, or have 3+ years equivalent industry or military experience.Preferred Qualifications• Experience working on technical content for developers, DevOps professionals, and end users.• Experience working with technical customer service organizations.• Experience documenting APIs.• Experience working in Oxygen editor.• Experience in knowledge management.• Experience in project management.• Familiarity with AWS services.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit mazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,100/year in our lowest geographic market up to $173,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit boutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.