System Engineer 2 - End User Experience Monitoring Engineer (M365)_

Key Responsibilities:+ Lead the implementation and deployment of the 1E application across the organization's end user environment.+ Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.+ Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.+ Develop and implement strategies for continual service improvement and security enhancement initiatives.+ Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.+ Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.+ Ensure compliance with IT policies, procedures, and regulatory requirements.+ Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.+ Stay current with industry trends and emerging technologies in end user experience management and IT operations.+ Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.+ Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration from a programmatic standpoint.+ Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.Mandatory Skills:+ Ability to collaborate effectively with cross-functional teams+ Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences+ Excellent communication and interpersonal skills+ Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements+ Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application+ Strong problem-solving skills and the ability to troubleshoot complex technical issues+ Strong understanding of IT operations, including experience with Splunk and SCCM environmentsCertification Required:IAT Level II cert requiredCompTIA Security+ CEExperience:HS or GED + 19

Years experienceBachelors + 14 Years experienceClearance Required:TS/SCI FS polyPosition requires a TS/SCI.Powered by JazzHR