City of Atlanta, GA
E911 Communications Shift Manager
City of Atlanta, GA, Atlanta, Georgia, United States, 30383
Job Description
Description - External
Salary commensurate with experience
Position posted until filled
General Description and Classification Standards
Provides direction, planning, training and management for the Police Communications Section. Duties include, but are not limited to: ensuring proper communications equipment and services are provided for the Department; directing operations of the communications center; assisting in preparing the annual budget; approving payroll; directing the upkeep and maintenance of radio systems and equipment; planning and providing dispatch services; and serving as point of contact with other police departments and government agencies on technical issues.
Supervision Received
Works under general supervision. Receives assignments and determines method and procedures from established policies.
Essential Duties & Responsibilities
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.
Manages and oversees employee training and certification programs; monitors and analyzes the center's operating procedures and designs and implements changes as needed.
Plans and provides dispatch services and radio telephone capability for department.
Serves as contact to other police departments, City departments and government agencies concerning communications and technical issues.
Directs and requests upkeep, preventive and normal maintenance and modification to department's radio and telephone systems and equipment.
Approves payroll and leave requests and prepares annual budget for communications section.
Ensures communications equipment is functioning at peak capability to enable department to provide quality emergency services to the community.
Completes a variety of reports and forms as required by Department.
Decision Making
Uses independent judgment and discretion in the handling of emergency situations, determining and deciding upon procedures to be implemented, setting priorities, maintaining standards and resolving problems.
Leadership Provided
Supervises and evaluates assigned staff, handling all employee concerns, directing work assignments, counseling and disciplining employees when necessary, and completing employee performance appraisals.
Knowledge, Skills & Abilities
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
Knowledge of the equipment used in the communications center to include its design, performance, user maintenance and operation.
Knowledge of the operations and functions of the Police Department.
Skill in coordinating, managing and directing employees and in oral and written communications.
Ability to develop and administer policies, procedures, plans and activities and to monitor performance of subordinates against measured established goals.
Qualifications
Minimum Qualifications, Education and Experience
Bachelor's degree in business or public administration or related field. 5 years of emergency communications and dispatch management experience and supervisory experience required; equivalent professional experience may be considered for substitution for the required degree on an exception basis.
Preferred Education & Experience
5-8 years of emergency communications and dispatch management experience preferred.
Licensures and Certifications
Position would be expected to have licensure or professional certifications appropriate to the position.
Essential Capabilities and Work Environment
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
Description - External
Salary commensurate with experience
Position posted until filled
General Description and Classification Standards
Provides direction, planning, training and management for the Police Communications Section. Duties include, but are not limited to: ensuring proper communications equipment and services are provided for the Department; directing operations of the communications center; assisting in preparing the annual budget; approving payroll; directing the upkeep and maintenance of radio systems and equipment; planning and providing dispatch services; and serving as point of contact with other police departments and government agencies on technical issues.
Supervision Received
Works under general supervision. Receives assignments and determines method and procedures from established policies.
Essential Duties & Responsibilities
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.
Manages and oversees employee training and certification programs; monitors and analyzes the center's operating procedures and designs and implements changes as needed.
Plans and provides dispatch services and radio telephone capability for department.
Serves as contact to other police departments, City departments and government agencies concerning communications and technical issues.
Directs and requests upkeep, preventive and normal maintenance and modification to department's radio and telephone systems and equipment.
Approves payroll and leave requests and prepares annual budget for communications section.
Ensures communications equipment is functioning at peak capability to enable department to provide quality emergency services to the community.
Completes a variety of reports and forms as required by Department.
Decision Making
Uses independent judgment and discretion in the handling of emergency situations, determining and deciding upon procedures to be implemented, setting priorities, maintaining standards and resolving problems.
Leadership Provided
Supervises and evaluates assigned staff, handling all employee concerns, directing work assignments, counseling and disciplining employees when necessary, and completing employee performance appraisals.
Knowledge, Skills & Abilities
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
Knowledge of the equipment used in the communications center to include its design, performance, user maintenance and operation.
Knowledge of the operations and functions of the Police Department.
Skill in coordinating, managing and directing employees and in oral and written communications.
Ability to develop and administer policies, procedures, plans and activities and to monitor performance of subordinates against measured established goals.
Qualifications
Minimum Qualifications, Education and Experience
Bachelor's degree in business or public administration or related field. 5 years of emergency communications and dispatch management experience and supervisory experience required; equivalent professional experience may be considered for substitution for the required degree on an exception basis.
Preferred Education & Experience
5-8 years of emergency communications and dispatch management experience preferred.
Licensures and Certifications
Position would be expected to have licensure or professional certifications appropriate to the position.
Essential Capabilities and Work Environment
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.